• Responsible for the transition of customers on-premises Infrastructure into Managed Services.• Streamlined existing Transition process using Quality and Continual Service Improvement principles reducing the time to transition new customers by 50%.• Responsible to ensure projects were delivered on time and under budget.• Established KPI dashboards to provide transparency to the business.• Collaborated across teams to define requirements and refine existing processes.• Worked with Sales teams to ensure needs of Service Delivery were being addressed.• Experienced with managing customer’s cloud transformation. Focusing on Azure infrastructure assessment, build out and migration activities.• Skilled in IT Service Management using ITIL 4 guiding principles.

• Managed team of end user computing specialist that provided customers best in class support.• Partnered with IT Security companies to provide unique and innovated cyber security solutions.• Established culture change to more end user focused and help eliminate employee stress when dealing with IT.• Provided the Business, technical leadership and worked to drive adoption of cloud services where appropriate. • Collaborated with Sales and Marketing teams to develop IT solutions and practices to increase sales • Established technical roadmap for the Business that increased productivity and reduce Capex.• Successfully led the project to port exiting accounting software to cloud based model increasing availability and decreasing risk.• Hands on management of all IT assets for the company, including virtualization, VDI, desktop, telephony, and network.• Worked to increase sales of EUC, End user computing, devices by creating pre and post sales documentation and implementation guides focusing on IGEL technologies.• Increased business productivity by designing new process in the back office and warehouse.• Improved Business functions by introducing new process, and technologies to increase Service Delivery.

Sr. Manager. Technical Operations Build & Service Transition Teams(2014-2017) Responsible for delivery of private and public IT Cloud Infrastructure for customers.  Managed the delivery of Qualified Infrastructure in support of medical device manufacturer and pharmaceutical companies. Collaborated with the Design and Sales teams to develop new or improve existing Products and Services. Responsible for project resource allocation, budget and timelines. Set agendas and direction for the project teams. Consult with customers to take high level designs and develop technical solutions in support of business objectives. Maintained relations with vendors and customers to ensure SLA compliance. Improved service transition from Design team to Operational teams by establishing better communication and documentation. Managed the process to onboard customer's data, services and IT infrastructure. Mentored associates on appropriate customer interaction to achieve a more customer focused outcome and process. Directed day-to-day work for the teams as needed to support customers and shifting priorities. Managed employees, including hiring, performance evaluation, guidance, training and open communication. Streamlined processes, procedures, and systems to increase efficiency and decrease time to integrate customers.  This included removing non-value-added functions and system automation. Managed financials for the teams, including purchasing, budgeting, and reporting.

Accountable for the delivery of IT solutions and standards related to IT Services and projects.Directed all aspects of IT infrastructure planning, development, configuration, and implementation in accordance with enterprise architecture requirements and industry best security practices.Worked to develop and deliver IT solutions that met corporate security guidelines and business objectives. Participated in Security Audit functions as needed and provided guidance to business in support of HIPAA, SOX, and PCI requirements. Supported and administered tools ManageEngine and Solarwinds to track, log and report on identity security events such unauthorized access attempts, bandwidth utilization, password lockout, and to provide reporting to the business. Provided guidance and understanding for system setups inside the network, firewall rules and working with Change management to approve firewall changes.Administered and installed various security,Anti-virus and Spam solutions such as Symantec Endpoint, McAfee Enterprise, Google Postini URL filtering, Websense URL filtering, and Trend Micro for Exchange.Setup vulnerability scanning solutions using Microsoft Baseline analyser and Openvas.

Provided hands on support for building out on site or Azure infrastructure and delivering day to day administrative tasks as needed.Collaborated and supported various development teams in large Internet facing applications to achieve faster deployment to market and improved infrastructure reliability.Directed IT operations for data center supporting 1200 remote locations, with more than 800 servers across the U.S. and Canada.Managed a diverse team of technical professionals, including DBAs, Windows, Linux, virtualization, storage, telephony and network engineers.Maintained IT Operational readiness for servers, operating systems, SAN, networks, data center, MDM, desktops and local infrastructure. Performed risk assessments and documented existing controls were adequate and met regulatory guidelines by doing site and data center visits.Supported projects as a technical resource and translated business functional requirements into operational solutions; established performance standards as well as security best practices. Provided remediation research and implementation to fix audit and vulnerability findings.Planned and coordinated data center consolidation projects that reduced the total costs of IT spending.

Proposed and implemented infrastructure improvements.Designed VMware infrastructure that reduced capital expenditures and decreased server provisioning time.Architected SAN infrastructure spanning three data centers that expanded storage capacity and flexibility.Developed a server consolidation and virtualization strategy that reduced maintenance costs and space requirements. Installed, configured, and troubleshot hardware, software, and network applications. Investigated and recommended numerous security solutions needed for the business, Web Filtering, Email Spam filtering, Secure email, and Anti-Virus.Administered and implemented Symantec Endpoint Protection, Ironport SPAM and Secure Email appliance, Websense Web filtering, Trend Micro Exchange AV. and SIEM product.Remediation of vulnerabilities reported by SIEM and other security products.Directed hardware and architecture backup system restructuring effort, thereby increasing backup storage availability.