-Diagnose and repair Apple iPhones, iMacs, and Macbooks as well as PC laptops and desktops. -Source components needed for repair or upgrade of customer machines. -Recommend appropriate software or hardware for customers' needs. -Provide technical support both over the phone and through email.

- Customer support for an online multiplayer video game. - Use of ticket management systems. - Meeting daily targets. - Escalating tickets to relevant teams in accordance with company protocols. - Maintaining GDPR compliance in all instances involving customer data.

- Maintaining cleanroom protocol and safety procedures. - Hitting hourly targets. - Quality control of the product. - Accurate documentation of work done and procedures taken.

- Translated audio recordings to long-form text to improve voice recognition software.- Ensured company standards were maintained while performing under constant deadline pressure.- Researching to solve grammatical problems and spelling of pop culture references, historical figures, etc.