Bobby Austin Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin, Tx, Us

(Formerly OJO Canada)• Manage comprehensive content strategy for Canadian real estate search platform, encompassing social media, blog, video, and email channels.• Conduct research to develop audience personas, understand consumer habits and preferences, monitor trends, and develop targeted campaigns.• Deploy and monitor campaigns to guide consumers through revenue funnel, driving 40% growth in lead acquisition in 2023.

Austin, Texas, Us

• Develop and implement product marketing strategies to drive feature adoption and revenue.• Develop and execute go-to-market plans, including messaging and launch plans.• Create marketing collateral, such as promotional content, help articles, and training materials, to effectively communicate the value proposition of the product to end users and drive adoption.• Collaborate with product management and development teams to ensure product features and positioning align with market and end-user requirements.• Prepare user-facing teams to effectively provide support and training for new features and programs.• Conduct market research and analysis to identify user needs, market trends, and competitive landscape.• Monitor and analyze product performance and market trends, and adjust product marketing strategies accordingly.

Nashville, Tennessee, Us

• Manage the collection, visualization, and distribution of all customer engagement metrics, including customer account management, customer satisfaction/retention, customer attendance at live and virtual events, training resource utilization, and product adoption.• Develop and moderate content, organize knowledge base, create graphics, and build webpages for end-user Community platform.• Manage distribution and analysis of semi-annual Net Promoter Score (NPS) survey

Nashville, Tennessee, Us

• Develop and drive full-cycle training strategy based on feedback from Client Services, Product, and Marketing teams, including timelines, deliverables, and distribution.• Write, edit, and publish end-user training and reference materials for CareLogic software platform.• Compose, proofread, and distribute customer communications on behalf of various organization stakeholders, such as executives, product managers, and training specialists.• Title changed in 2020 from Technical Writer to Community Consultant to better reflect total range of responsibilities.

Nashville, Tennessee, Us

Nashville, Tennessee, Us

• Coordinate with end users to create revenue cycle, clinical, and patient engagement reports and dashboards in Epic System.• Query, manipulate, and deliver data using SQL Server Management Studio (SSMS), Crystal Reports, and Excel Cubes.• Develop and curate all end-user reporting training materials.• Teach all Reporting in Epic courses, both in-person and virtually.Epic Clarity Data Model Certified in Hospital Billing, Professional Billing, Grand Central/Prelude, and Cadence.

• Assisted in planning and organizing spring Medical School events, including lectures, student socials, and Commencement.• Managed front desk responsibilities, including greeting guests, answering phone calls, and responding to emails. • Designed publicity materials, as well as custom SnapChat filters for events.

Nashville, Tennessee, Us

• Capstone internship through the Human and Organizational Development Major. • Studied and analyzed department processes through observation, one-on-one interviews, and peer benchmarking surveys to find avenues for growth.• Developed, piloted, and implemented system for capturing instances of pastoral care not currently recorded by the hospital or department.• Designed and distributed department print materials, including information brochures, event flyers, and spiritual resources.

• Compiled weekly reports on physician performance in the region to identify high performing providers qualified to partner with the ACO, using medical analytics and statistical software.• Participated in ACO board meetings and negotiations with outside executives in the medical community.

• Created informational videos to raise awareness surrounding local non-profit organizations and advertise for the 2015 fundraising campaign.• Reached out to over 70 local newspapers, TV and radio stations to assemble a media contact list for advertising throughout the community.

• First student worker hired by the Office of Reservations and Events.• Worked directly with clients to reserve spaces and organize events, processing over 5,000 reservations within a year.• Aided in daily office duties, such as answering phone calls, responding to emails, and assisting visitors to the office.• Proficiency in Event Management Systems (EMS) and Social Tables (event diagramming software), training students and staff in both systems.

• Created rosters and planned itineraries for over 8.700 conference attendees and 63 conferences. • Provided hospitality services such as guiding campus tours and housekeeping.

• Digitized medical records.• Organized charts and other hospital files.