Robert Hahn work email
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Robert Hahn personal email
Seasoned IT Professional with established leadership skills in service management, technology, project management, business analysis, and budgeting. Successful leadership in all aspects of application/technical support, Change, Incident, Problem, Configuration, and Escalation Management, monitoring, metrics reporting, and process improvement.
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Senior Manager - Tax Application SupportPwc Jan 2019 - PresentGb -
Senior Manager - Global Release Management And Americas It Change/Release Management Process OwnerPwc May 2018 - Jan 2019Gb
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Senior Manager Pwc Americas It - Change Management Process OwnerPwc Mar 2017 - May 2018GbI am the Change Management process owner for PwC Americas IT, maintaining and developing processes for a team of Change Managers across North, South, and Central America handling more than 30,000 changes a year. I have recently initiated strategy to automate RFC creation for rapid deployment in a DevOps model. Through the deployment of a stringent yet lightweight review process we've been able to reduce Changes That Caused Major Incident by 75%, and reduced RFC rework by 60% over a three month period. Improvements have been made to heightened awareness for project and operations teams change planning by creating a 7-Day Scheduled Change Outlook Report highlighting high risk changes. This focus on a risk based model has led to an increased efficiency of the CAB (Change Approval Board) meetings.
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Senior Manager - Us It Operations QualityPwc Feb 2016 - Mar 2017GbI am the Change Management process owner for US IT, maintaining and developing processes for a team of Change Managers handling more than 28,000 changes a year. I have recently initiated strategy to automate RFC creation for rapid deployment in a DevOps model. Through the deployment of a stringent yet lightweight review process we've been able to reduce Changes That Caused Major Incident by 75%, and reduced RFC rework by 60% over a three month period. Improvements have been made to heightened awareness for project and operations teams change planning by creating a 7-Day Scheduled Change Outlook Report highlighting high risk changes. This focus on a risk based model has led to an increased efficiency of the CAB (Change Approval Board) meetings.
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Senior Manager - Us It Application SupportPwc Sep 2013 - Feb 2016Gb
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Application Support Technical SpecialistCiti May 2011 - Jun 2013New York, New York, Us -
Sr. Manager Production SupportHsbc Technology And Services Aug 2007 - May 2011
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Sr. Production Support ManagerHsbc Sep 2003 - Aug 2007London, Gb
Robert Hahn Skills
Robert Hahn Education Details
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Mount Saint Mary CollegeComputer Science
Frequently Asked Questions about Robert Hahn
What company does Robert Hahn work for?
Robert Hahn works for Pwc
What is Robert Hahn's role at the current company?
Robert Hahn's current role is US Tax Application Support Senior Manager at PwC.
What is Robert Hahn's email address?
Robert Hahn's email address is bo****@****ine.com
What schools did Robert Hahn attend?
Robert Hahn attended Mount Saint Mary College.
What skills is Robert Hahn known for?
Robert Hahn has skills like Sdlc, Business Analysis, Pmp, Enterprise Architecture, Requirements Analysis, Software Project Management, Vendor Management, Production Support, Requirements Gathering, Project Governance, Offshoring, It Strategy.
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