Robert Tamayo Email & Phone Number

Port Washington, New York, United States

*Review, update, and close out Service requests entered into PCS systems.*Process Bid Desk tickets and source data, availability, and pricing from Suppliers for parts from different item categories. *Approve requests for updated pricing for Expired Specials.*Work with PowerBI to produce reporting for day to day processing and data analytics.*Report findings in workflow abnormalities in cross departmental processes *Investigate and escalate trends in defects with our products*Work with Servicing company with scheduling customer visits, field service documentation and support.*Provide technological support and guidance where needed

Long Island City, N.Y.

Helpdesk Supervisor* Schedule Iron Mountain Backup tape pickups* Monitor Surveillance cameras, Key Card Systems, Data Center Fire Suppression checks* Backup the Helpdesk Manager and AS400 system admin* Secure assets and ensure policies are followed pertaining to procurement* Mentor and train Helpdesk PersonnelSenior Help Desk Technician / Interim Helpdesk Manager* Assist Management with Helpdesk Ticketing and Reporting* Setup and Implement Asset Management Inventory module for Asset Core System* Coordinate Change Management with Directors* Work with Vendors on Purchasing equipment* Work as Liaison to Internal Audit to help ensure Department Compliance.* Responsible for equipment in onsite Secure Storage RoomEnd User Support Supervisor / Support Services Supervisor* Supervise and allocate daily assignments * Determine resource allocation.* Administers the BMC Footprints Ticketing System.* Test and implement new technologies. Computer Operations Supervisor* Administers MIS department policies and procedures. * Supervise computer operators assigned to a particular shift. * Performs continuous analysis of production jobs, backup processes, system monitors and server availability and provides solutions working with all groups impacted.* Report to the C.I.O. of the company. Computer Operator* Poll and provide technical assistance for 97 locations.* Perform routine tasks to maintain computer equipment and their peripherals in a networking environment.* Perform backups in a multiple server environment.* Utilize AS400 systems for daily operations as well as generate and distribute reports for daily wholesale and retail projections.* Process batch jobs required for E.D.I. processing.* Escalate non-routine problems when necessary.

Fresh Meadows, Ny

Technical Support Specialist* Provide technical support for coworkers and students on Campus.* Work with the project manager in accomplishing department goals.

Long Island City, Ny

Sales Representative* Responsible for meeting sales projections.* Worked within electronics and home office sales department.

New Hyde Park, Ny

Service Supervisor/Production Manager* Managed a staff of 12-15 employees per shift.* Responsible for meeting net sales projections.* Responsible for loss prevention and cash management at all times.* Monitored and maintained good working environment.