Robert Taylor Email & Phone Number

Enfield, United Kingdom

Provide debt advice and dispute resolution on up to 4 cases per day by telephone and face to face.• Explore and analyse client’s issues• Render complex issues understandable• Lay out options, support & empower clients to pursue their chosen option• Record Advice given in accurate and timely manner

Barnet Uk

Provide debt advice and dispute resolution on up to 4 cases per day by telephone and face to face.• Explore and analyse client’s issues• Render complex issues understandable• Lay out options, support & empower clients to pursue their chosen option• Record Advice given in accurate and timely manner

Aldersgate London

Produced High Level arguments, theory of change and value framework for how CABx add value to their communities• Conducted internal and external research using Survey Monkey and Google forms • Conducted literature review using academic search engines and web portals• Produced statements and worked examples of CAB social value to local communities that were published to CAB website for use by whole network

Enfield, United Kingdom

Provide advice work and dispute resolution on up to 4 cases per day in one of the busiest CABx in the UK.• Explore and analyse client’s issues• Render complex issues understandable• Lay out options, support & empower clients to pursue their chosen option• Record Advice given in accurate and timely manner

Enfield, Greater London

Co-managed fast moving professional sports statistics company generating competitive edge for clients by giving access to timely & accurate sports statistics• Increased annual revenue from £200k to £750k over 3 years• Built team by recruiting & developing 6 New staff• Expanded Customer base by 375% over 3 years• Achieved 15% increase in customer issues resolved per month

Barnstaple Devon

Provided supervision & support for team of 9 employees• Enabled project team to secure excellent rating in quality of advice audit• Developed new mentoring and supervision system• Conducted case reviews & peer reviews• Liaised with bureau management and project funders to prevent issues• Compiled monthly statistics on project team outcomes• Presented project team results in monthly bureau meetings

Barnstaple, Devon

Provided targeted debt advice to a diverse client base covering 4 districts & exceeded targets of 50 face to face cases per quarter.• Achieved over £1.2million of positive outcomes for CAB debt advice clients• Built Relationships with Partnership Agencies to ensure service reached all sections of the community• Explored and analysed client’s money issues, • Rendered complex issues understandable, • Maximised Incomes• Laid out options, supported or empowered clients to… Show more Provided targeted debt advice to a diverse client base covering 4 districts & exceeded targets of 50 face to face cases per quarter.• Achieved over £1.2million of positive outcomes for CAB debt advice clients• Built Relationships with Partnership Agencies to ensure service reached all sections of the community• Explored and analysed client’s money issues, • Rendered complex issues understandable, • Maximised Incomes• Laid out options, supported or empowered clients to pursue their chosen option. • Negotiated with Creditors gaining affordable repayment arrangements for clients in over 90% of cases.• Prepared Clients for & Represented them successfully in county court• Obtained over £150,000 funding for Vulnerable clients from grant making bodies Show less

Barnstaple, Devon

Provided advice work and dispute resolution on up to 10 cases per day.• Explored and analysed client’s issues• Rendered complex issues understandable• Laid out options, supported & empowered clients to pursue their chosen option• Recorded Advice given in accurate and timely manner• Completed full range of Citizens Advice generalist adviser training & national 5 day course

Tiverton Uk

Maintained global critical information allowing customers to complete transactions using Reuters products in an efficient and timely manner. • Resolved Customer Data Issues in a timely and accurate manner.• Delivered training in India to 6 trainees as part of Reuters’ outsourcing project.• Worked with the development department to implement feed improvements resulting in some 4,000 new securities being available for trade to clients.

Undergraduate, Modern History & Political Science, 2.1 Honours

A - Level, History, Politics, Economics & General Studies, 4 A Grade, 1 B Grade

Activities and Societies: Head of History Society