Robert Teets Email & Phone Number

Atlanta Atlanta Area

Installation and Programming of hardware designed to streamline avaition fueling process from start to finish.Training Airline and contractors on QT Avaiation app and portal at all levels both one on one and group settings.Troubleshooting hardware and software issues with the QT system.

Greater Atlanta Area

End user support including login assistance, wireless device support, computer troubleshooting, Utilizing remote assistance toolsHandling and resolution of Tech 1 escalations.Diagnosis and resolution of networking equipment issues with onsite resources.Design, Configuration and Support of networks for a wide range of sites ranging from cafes and malls to major hotels and university campuses.Compiling reports to track connection statistics, revenue reported at sites, and equipment issues to create repair tickets.Assisting in the creation and development of documentation for internal and client usage Working with the development teams to ensure issues and usability problems are resolvedEffectively managing a small team in crisis situations to ensure company goals are met

Answering high volume of inbound customer callsAssisting customers in configuration and support of wireless networks, general troubleshooting for multiple computer platformsPerforming network diagnostics, identifying and reporting Network problems

Development and Execution of creative product displays in high visibility client storesAssisted Regional Manager in development of employees to include scheduling and training ensuring effective coverage of Regional Client StoresAssisted junior representatives in developing creative product displays, creating product orders, as well as building product knowledge.