Robert Tejeda Email & Phone Number

Boston, Ma, Us

• Provided second level support for up 3500 mobile devices.• Provision and deploy Apple iOS devices to Corporate users• Create, configure, and maintain security compliance policies• Create reporting and documentation activities• Create VPP and Apple DEP in AirWatch environment for All Corporate devices• Test iOS release updates• Create Wireless profiles, Restriction profiles and content filter.• Deploy and manage internal & public apps.• Create user documentation for BYOD program and corporate devices• Create technical reference and user reference guides for mobile device support as needed• Create different tags, organization groups and smart groups by location, department, and use case• Provides IT support for on and off-site corporate associates• Supports mobile app dev teams piloting and testing new Apps for MDM use• Define and manage functional user groups within Airwatch console

Morristown, Nj, Us

Artech / Thomson ReutersDeliver technical support in fast-paced environment for Thomson Reuters users. Install, support, and maintain desktops and laptops in Windows OS and Mac OSX environment, including MS Office, Eikon, FDE Encryption, Outlook, Salesforce, and other proprietary software.

Toronto, On, Ca

IBM / Thomson ReutersProvided support for up to 3K end users; set up and configured laptops, desktops, and printers. Supported mobile devices, in-house application, and Cisco IP Phone System and Cisco IP Softphone.- Reduced printer costs approximately $8K by reviewing physical printer usage and removing underused printers, streamlining printer access for users.- Managed domino user accounts by creating, deleting, modifying group accounts, troubleshooting and fixing issues with domino server.- Migrated 2003 print and application server to 2008 server by coordinating migration schedule, minimizing downtime for users.- Participated in remediation project, locating and rebuilding infected workstations, reducing costs by eliminating need for external contractor.- Coordinated migration from Windows XP to Windows 7, meeting project timeline.- Supported company video conferencing device, working with vendor to resolve hardware issues.- Arranged and assigned internal move and setup all network connection for internal hardware (desktop and printers).- Participated in discovery project of Windows XP machine on company network and enforced policy on non-supported operating system.- Managed and delegated tickets that came into work queue by assigning to appropriate technicians.- Oversaw all company owned assets, ensuring company policy was enforced.

Armonk, New York, Ny, Us

IBM/ NYC Department of Education Wireless Network Survey/Integration Team

Armonk, New York, Ny, Us

IBM /J.P. Morgan Chase & Co. Chase Manhattan Bank