Robert Thibdeau Email & Phone Number

Colchester, Ct, Us

Maintaining the current hosting environment of 3000+ websites/e-commerce sites in a Linux environment.Providing support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites.Assist in maintaining, creating, backing up and restoring mysql databases for clients.Provide technical support to various e-commerce platforms Woo-Commerce, ShopSite, Magento.Provide support for clients hosted domain emails.Maintaining a highly available environment to minimize interruption to customers.Backup and Restoration of clients web sites, and e-commerce sites WooCommerce, ShopSite, Magento.Performing DNS maintenance, transfers, and setup on behalf of customers as well as troubleshooting DNS issues.Ensuring customer data is protected and assisting with PCI compliance.Monitor the Health of the entire hosting environment.Assisting in maintaining internal systems including email, messaging, websites, SQL servers.Familiarity with ProxMox, Zabbix, bash/shell scripting, Splunk

North Hills, New York, Us

• Monitoring of production environments using Splunk, Nagios, DynaTrace. Solarwinds, VNC, Bash, Remote Desktop. • Familiarity with Docker/Rancher implementation with web applications.• Familiar with AWS.• Monitoring of logs on Unix/Windows servers, parsing through data to determine errors and contacting state DMV if error is determined to be external, working with unix/windows admins and engineering groups to get production environments back up and functioning as quickly as possible.• Responsible for accessing linux production environment servers using ssh, parsing log files for errors, editing configuration files, updating password files, bash scripting.• Responsible for accessing Windows production environment servers, parsing log files for errors, editing configuration files, powershell scripting.• Administrating Exchange environment.• Working with SharePoint server.• Reporting outages using platform stability tools, following up on outages as new information is given to us. Coordinating with other departments to get accurate information to enter in to the platform stability tools.• Implementing Nagios error checks to give us a quicker response time when an outage presents itself. • Managing Help Desk tickets as they come in to get them resolved as quickly as possible.• Building software packages to deploy in an enterprise environment. • PowerShell scripting to make processes more efficient and standardized throughout the department.• Administration of VMWare environments.• Updating Product Technical Documentation.• Creating How-To documentation where needed for the different products, and tools/utilities that we use.

Computer Technology/Computer Systems Technology

Diploma, General Studies