Project ManagementNetwork EngineeringHardware EngineeringDBAIT Project ManagementStore SupportCorporate SupportMulti Unit Manager SupportGeneral IT support for Fritz family businesses, affiliates and partners3rd Party IT Support Management

Managerial Responsibilities:• Managing development of the Global Systems, Middleware and Core Service teams (8 products) that support GameStop's SOA, Inventory Management, Merchandising, Marketing, Legal Compliance and Middleware products• Involved in every phase of the software development life cycle• Created and fostered collaborative work environment that welcomes change and fosters high levels of ingenuity and creative thinking• Created, developed and sustained productive business relationships internally and externally• Planned all elements of team performance, including the acquisition, development, ongoing assessment and retention of talent needed to achieve team and organizational objectives• Giving, receiving and responding to feedback effectively; a consistently high level of service orientation; demonstrable commitments to diversity, inclusion, a respectful workplace and integrity.• Conducting periodic PDP sessions with team members to develop the team and align the individual goals with corporate objectives.• Prepared Cost Plans and tracked the project budgets to deliver the projects on time and within the budget and scope. • Instructed and mentored teams in Agile methodologies and techniques• Performed Scrum Master Activities like working with the Product Owner, the business team and the development team to prioritize the user stories and meeting the business requirements• Followed Servant-Leadership approach in coordinating projects and production issue resolutions.• Collaboratively redesigned the deployment processes for the teams • Effective coordination of QA and Production implementation activities with project stakeholders. (including creating change control)• Mentored new team members in supporting products owned by the team.• Managing the delivery of multiple concurrent projects, supporting multiple various efforts simultaneously on aggressive timelines with challenging resource constraints.

• Developed and supported existing and future applications• Analyzed, designed, developed, maintained, monitored and supported complex applications within the retail systems environment and implemented robust, maintainable solutions that met the established business requirements• Established and adhered to software development best practices• Developed and maintained technical and project documentation, utilizing methodologies like UML, data dictionaries and interface mocks• Worked with QA to establish and adhere to best test practices• Redesigned implementation planning documentation and processes• Provided recommendations to management, based on current and emerging technologies, on methods to reduce costs, improve performance and availability, and reduce administration time for GameStop store information systems• Research, test, and apply all applicable patches• Perform on call duties on rotation with other developers when requiredSummary of Development Accomplishments:• Tech lead: Integration of the GameStop Ireland Navision deployment• Tech lead: Integration of the MovieStop Navision deployment• Designed and developed GameStop’s original Business Intelligence ETL and reporting system• Designed and developed GameStop’s warehouse cartonization application, dramatically reducing GameStop same store shipping and handling costs by reducing the number of boxes shipped to a store• Designed, developed and Integrated GameStop’s original ecommerce inventory management system• Redesigned and deployed GameStop’s ecommerce packing station layout• Integrated GameStop’s quantum sorter with GameStop’s ERP\WMS\Ecommerce systems, reducing warehouse handling costs• Designed and developed GameStop’s VB application logging libraries which consolidated logging logic and greatly reduced future development costs• Designed and developed the GameStop Pervasive API wrapper for VB. This reduced the ramp up time for new consultants on Pervasive from 2 weeks to 2 days

During this timeframe I served in the U.S. Army as an executive office manager. While my Military Occupational Specialty in the Army was ROWPU (Reverse Osmosis Water Purification Unit) mechanic for which I graduated top in my class, because of my prior software development and computing experience I was reassigned to the 1st Cavalry command group administrative offices. During this time, I was responsible for 3 soldiers that worked for 3 Generals, a Colonel and a Major under the office of the SGS.Responsibilities:• Schedule Management• Presentation Management• Computer Maintenance• Driver

During this timeframe I served in the U.S. Marine Corps as a Military Policeman (5811) / Correctional Officer (5831). This timeframe was during operations Desert Shield and Desert Storm.Responsibilities:• Secret Security Clearance• Maintain Military Law and Order• Base Patrol and Gate Duty• Manage Squad Bay (30-60) of prisoners throughout daily activities