Robert Thigpen Email & Phone Number

Richmond, Va, Us

Richmond, Va, Us

Us

Leverage a blend of analytical expertise and project management acumen to bridge the gap between business-focused, court-facing teams and in-house technical resources. Drive the successful implementation and ongoing support of eight custom-built software applications deployed to courts subscribing to judicial IT services. Perform end-to-end project management, estimation, resource allocation, risk assessment, and planning to ensure seamless delivery of organizational initiatives. Establish and refine team processes while serving as the primary liaison across various technical and business teams for organization-wide projects.

Richmond, Virginia, Us

Steered management of business -related functions to ensure delivery of IT consulting solutions to various businesses across diverse industries, specializing in customized IT development. Supported customers in accomplishing set objectives through delivery of innovative technology solutions by leveraging consulting services in project planning and business analysis.

Memphis, Tn, Us

Assessed and mitigated potential risks as well as reduced impact to production by conducting in-depth research of incoming upgrade materials. Engaged and consulted with business stakeholders bi-weekly as well as managed and assembled requirements into multiple product backlogs. Ensured transformation of requirements into Agile Sprints and long-term project timelines by establishing close collaboration with Scrum Product Owner. Aided in enhancing visibility and communication by assembling information related to systems analysts and engineers, while storing in shared repository

Memphis, Tn, Us

During the internship at ALSAC as a Product Business Analyst, diligently documented 2-3 standard operating procedures and business requirements on a weekly basis, ensuring updates were accurately recorded in the database. Engaged proactively with 3-4 business managers every week to identify and address their supply chain platform needs. Collaborated with Oracle engineers in an Agile environment to analyze the feasibility of various projects, contributing to the efficient execution of tasks. Consistently ensured the timely delivery of projects within each Sprint while maintaining clear and open communication with relevant business stakeholders.

Winston-Salem, Nc, Us

Drove optimal performance and utilization of key systems and technologies by providing oversight to desktop support team in delivering superior technical support to students and faculty members. Trained, coached, and mentored over four new employees on monthly basis. Analyzed existing systems and assessed various system requirements. Executed information systems solutions and designed strategies to optimize current systems.

Ramsey, Nj, Us

Successfully assessed and resolved server and network issues, leading to a significant reduction in costs by $12K monthly. These issues included outages, system errors, and data loss, all addressed in a timely and efficient manner. Played a key role in streamlining the onboarding process, creating network accounts and providing essential information for over 20 new employees in SAP. Consistently delivered exceptional technical support in a call center environment by leveraging a wide array of software tools to remotely access and troubleshoot systems.

Memphis, Tn, Us

● Earned IT Fundamentals and A+ certifications through CompTIA ● Learned basic IT and data management skills ● Installed and updated technology worth $40K at various schools in the district

Master'S Degree, Project Management

Bachelor'S Degree, Communication And Media Studies