● Providing Concierge Support Services for C Suite Executives via Remote or interoffice.● Identify and Isolate Problems in Shared Network and Cloud Based Service Environments.● Providing Remote Support Services for Sales Force Employees Globally● Providing Global Tier 2 Support for Oracle PMS/POS Systems, Hotel Reservation & Keylock systems.● Employee Hardware setup and User Configuration for Windows, Mac OS, and Mobile Devices.● Manage data closet technology to agreed global standards.● Maintain established Service Level Agreement to meet customer expectations and quality standards.

System Implementation Specialist 08/2013 to 12/2015 Hyatt Hotels Corp – Chicago, IL90% Travel throughout the U.S Implementing Complete Hotel Management Systems Assessed the project scope to ensure that all details and customer expectations were completely understood ahead of time.(Interface Vendor MGMT Server Configuration) Movies, Hotel Key card locking systems, Telephone phone System integration responsible for tracking and billing telephone activity related to Guest rooms and Hotel staff and Administration.Network Installation of several Point of Sale Terminals for all Bar and restaurants in side the hotel.Responsible for Building Local user Domain with Active directory Server along with implementing User policy for all workstations.Responsible for the Installation and post support of the MICROS Property MGMT System along with MICROS Point of Sale "Symphony" product.Responsible for troubleshooting Network related issues on site, while performing Problem Isolation and Root cause analysis when required. Works very well independently in the Field performing Network and system changes with little to no down time or revenue loss for the Hotel Group across the countExplained complex, technology-related issues in basic, understandable terms to clients to help educate them. Collaborated with clients from concept through final delivery of product or service.

• Service/Installation/Configuration/Training and Reprogramming for POS equipment and proprietary software for Silverware POS inc.• Responsible for conducting training or demo sessions for end users during the initial deployment of new workstations or field service calls.• Troubleshoot window OS platforms and Database systems..Windows 7,Win XPWin2000, SQL Server 2008, Visual Fox Pro DB • Build Local Area Networks of 2-30 workstations in Hotels and Table service Restaurants locations throughout the Chicago land area.• Provide remote web and phone support to customers for Software upgrades, windows errors or troubleshooting network connectivity issues.• Repair Hardware and Software related issues on Servers / Workstations and Desktops in a timely manner while also maintaining minimum or downtime for our customers and their client communities.

Sr. Systems implementation Manager (End User Monitoring)• Provide expert consulting services on site to clients for implementation of End User Monitoring Technologies.• Team with interdisciplinary teams of management, technical, and user resources to assess needs and tailor solutions to growth goals and business culture.• Partnered with network and systems security engineers to diagnose and resolve firewall and routing issues related to Mission Critical application environments.• Implemented, configured, and optimized more than 50 Robot servers and workstations at client locations domestic & globally.• Developed & deployed end-user Business Process monitoring scripts utilizing Rational and Mercury development tools to monitor, track, and evaluate front-end GUI applications for performance and availability. • Perform SQL Server administration, developed custom reports and queries, perform periodic backups utilizing DTS services. IT Operations Analyst• Monitor enterprise Servers, Routers and Desktops utilizing agent-based technology with HP Open View Management systems.• Manage network shares, printers and user accounts with Active Directory and Exchange enterprise manager

• Selected by senior leadership as resource of choice to lead Workflow Management & Document Scanning system integration concurrent with IVR/CTI system upgrade.• Led three technical staff engaged in business solutions development and technology integration projects supporting call center, logistics, and HR management systems.• Guided cross-functional teams of business process owners and development teams through issues identification and integration problem troubleshooting to ensure on-time, on-budget completion.