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@asurion.com
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Robert Thomas is listed as Leadership & Development Maven skilled in Coaching & Customer Care, Quality, & Insights | DEI & Community Leader at Asurion, based in Nashville, Tennessee, United States. AeroLeads shows a work email signal at asurion.com and a matched LinkedIn profile for Robert Thomas.
Robert Thomas previously worked as Senior Manager, Leadership development at Asurion and Senior Quality Manager at Asurion. Robert Thomas holds Bachelor Of Science (Bs), Organizational Leadership from Wright State University.
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A solutions-centric and impact-focused customer care leader with a robust and holistic background in learning and development, quality and insights, and business operations to catalyze performance, engagement, and retention.Everyday Leadership Red Belt Certified expert who flexes program and project management skills to direct a global Everyday Leadership Program. Skilled in designing leadership, coaching, and learning programs and auditing, documenting, and evaluating business operations to ensure compliance and maintain standards and customer service quality.Leverages data analysis and insights acumen to own projects focused on analyzing and visualizing cleaning performance data to deliver impactful training and coaching on a global scale and tell a clear and concise story about organizational performance.KEY COMPETENCIES;Learning & Development | Quality & Insights | Data Analysis | Systems Implementation | Process Improvement | Change Management | Strategic Planning | Leadership Coaching | Learning & Development | Project Management | Customer Care Solutions | People Management & Development | Corporate Governance | Coaching / Training / Data Analysis & Reporting | Due Diligence | Content Development | Performance Analysis
Listed skills include Customer Service, Leadership, Customer Satisfaction, Employee Training, and 7 others.
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Nashville, Tennessee, US
+ Lead and manage the enterprise-wide Everyday Leadership program, enhancing coaching and leadership development across domestic and international geographies+ Craft and implement training programs for both in-person and virtual settings, with a focus on driving leadership development and performance management + Facilitate strategy sessions and.
Nashville, Tennessee, US
+ Conceptualized, designed, and streamlined processes and programs aimed to spark operational change and customer retention; evaluated the success of customer engagement and quality by conducting audits, analyzing performance, and tracking progress+ Spearheaded employee engagement and retention strategies by coaching employees on key customer service.
Nashville, Tennessee, US
+ Rendered expertise on best practices for planning and facilitating organizational development initiatives and people leadership concepts and methodologies + Enhanced training effectiveness and fostered cultural change by conducting organizational needs assessments to enhance the effectiveness of training areas+ Attended, observed, and facilitated.
Nashville, Tennessee, US
+ Sparked team success by orchestrating training programs and tactics to foster awareness, education, and implementation of behaviors, critical business processes, management approaches, and successful operations+ Elevated team member customer service, success, and satisfaction outcomes by leveraging customer care activity, collecting customer feedback.
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Robert Thomas works for Asurion.
Robert Thomas is listed as Leadership & Development Maven skilled in Coaching & Customer Care, Quality, & Insights | DEI & Community Leader at Asurion.
AeroLeads has found 1 work email signal at @asurion.com for Robert Thomas at Asurion.
Robert Thomas is based in Nashville, Tennessee, United States while working with Asurion.
Robert Thomas has worked for Asurion.
You can use AeroLeads to view verified contact signals for Robert Thomas at Asurion, including work email, phone, and LinkedIn data when available.
Robert Thomas holds Bachelor Of Science (Bs), Organizational Leadership from Wright State University.
Robert Thomas is listed with skills including Customer Service, Leadership, Customer Satisfaction, Employee Training, People Skills, Goal Oriented, Management, and People Development.
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