Robert Thomas Email & Phone Number

Chapel Hill, Nc, Us

Charlotte, North Carolina, Us

• Team leader relied upon for communication of policy and duties to other teammates and departments throughout the enterprise• Relied upon and known throughout many teams in the organization as a SME for institutional knowledge, to include technical and procedural guidance• Assist in the selection and training of new team members, while assisting existing teammates with both policy and procedural questions• Primary engineer for the Windows Operations team’s representation during Asset Hardening Initiative, ensuring compliance with federal regulations regarding large banks• Responsible for maintaining a large environment of 17,500+ virtual and physical servers, including Windows Server 2008, 2012, 2016, 2019, 2022• Work with SCCM team to ensure that servers in the network are in compliance with security and vulnerability patches• Identify and correct the cause of failed patches or updates and ensure that the patch or update is properly applied• Ensure optimized server performance by working with Capacity Planning team to determine the needs of the server and adjusting the hardware accordingly• Migrate and maintain data between servers and NAS throughout the enterprise, ensuring proper accesses are maintained and limited to only necessary teammates• Vet servers to ensure production readiness and accept them into the environment• Validate that End of Life, or unnecessary servers are truly unused and authorized for decommission from the environment and then shut down and remove from the network• Respond to problems impacting bank operations, restoring functionality quickly and efficiently to minimize impact to the bank• Work with the various Lines of Business in the environment to maintain servers in an effort to prevent issues that could impact production• Assist with root cause analysis, as necessary, to help prevent incidents from recurring• Create and run reports via ServiceNow in order to ensure work for the team is complete and meets SLA requirements

Monroe, La, Us

MES - Engineering Integration Services• Provide high-level technical and engineering support for CenturyLink infrastructure• Maintain Solarwinds and Windows server environment for internal and external clients• Utilization of monitoring tools to identify and analyze performance issues across the organizations network• Build and configure servers to be deployed to remote client locations• Create and maintain network documentation and reports• Maintain network monitoring applications, equipment, and utilities• Oversee technical methods, procedures, and assist with complex technical solution designs, such as Kaspersky Security Center and anti-virus solution implementation• Develop and document process flows• Assist in maintaining up to date information in CenturyLink’s technical knowledge base• Evaluate new products for compatibility and applicability to the network• Review CAaNES audit via RiskSense in order to correct network security threats and implement processes and procedures to avoid them recurring in the future

Basking Ridge, Nj, Us

• Chosen and trained as a member of the Platinum Support Center to service the top tier clients at the highest levels of support• Daily support for multiple enterprise environments running Server 2003 and Server 2008 environments including vulnerability patching, file and share drive permissions, Active Directory, IIS, and SharePoint• Troubleshoot down or partially down servers in order to return them to service, as well as perform root cause analysis upon request for unexpected interruptions to service• Support of both Exchange 2007 and Exchange 2010 environments• Utilize secure jump hosts, Remote Desktop Protocol, HP Server Automation, and remote PowerShell in order to access environments in both cloud and hosting environments• Manage virtualized servers via vCenter and physical servers via HP iLO• HP OpenView used daily for monitoring of servers and SiteScope for websites• Usage of both Remedy and ETMS for ticket tracking

Us

•Coordination with DSST and S6 personnel on a daily basis to ensure proper ongoing support of the war fighter•Continual support of over 3000 strategic and tactical end users on Windows XP and Windows 7 clients in Kandahar, Afghanistan during both routine and combat operations• Utilization of Windows Remote Desktop in order to solve end user problems remotely•Hands on troubleshooting and break fix for issues too complex to be remedied remotely•Was granted elevated permissions at the System Administrator level in order to assist the Systems Administrators with their duties on a day to day basis•Troubleshooting of DHCP and DNS issues on Windows Server 2003 and 2008•Diagnosing end user connectivity issues on Windows XP and Windows 7 machines via tools such as ping, ipconfig, and tracert•Modification of permissions to share folders and security groups on all three Afghan domains•Extensive use of Active Directory on a day to day basis for maintenance of the three Afghan domains (Unclassified, U.S. Secret, NATO Secret)•User account object and exchange mailbox creation and movement between OU’s for bases throughout Southwest Asia•Troubleshoot and correct issues in Microsoft Exchange and Outlook as end users encounter them•Daily usage of Remedy for purpose of diagnoses and resolution of customer issues as well as the tracking of trends Backup Information Assurance Technician•Utilization of Retina Network Security Scanner to scan computers in the three Afghan domains for noncompliance and vulnerabilities•Research and locate patches online for fixes to known vulnerabilities to operating systems, software, and applications•Administer patches remotely via GFI LANguard to over 5000 computers to ensure network security•Manual patching of fifteen servers, both Windows Server 2003 and Windows Server 2008, in order to keep them protected from known vulnerabilities•Respond to security issues on the networks where classified information may have been compromised

Fort Mill, Sc, Us

• Provide ongoing technical support for GlaxoSmithKline• Privileged access in the GlaxoSmithKline environment for the purpose of building, imaging, and decommissioning client workstations• Patching switches in Comm rooms as well as corresponding cable patch management• Primary onsite help desk tech for large-scale moves to a “Smart Working Environment”• Installation, testing, and support of Cisco IP Phones• Inventory control of IT assets as they are removed from the environment in order to be either decommissioned, or redistributed back into the network

Bs Of Information Technology - Not Complete

Information Technology