Robert Thomas Email & Phone Number

Chapel Hill, NC, US

Charlotte, North Carolina, US

• Team leader relied upon for communication of policy and duties to other teammates and departments throughout the enterprise
• Relied upon and known throughout many teams in the organization as a SME for institutional knowledge, to include technical and procedural guidance
• Assist in the selection and training of new team members, while assisting existing teammates with both policy and procedural questions
• Primary engineer for the Windows Operations team’s representation during Asset Hardening Initiative, ensuring compliance with federal regulations regarding large banks
• Responsible for maintaining a large environment of 17,500+ virtual and physical servers, including Windows Server 2008, 2012, 2016, 2019, 2022
• Work with SCCM team to ensure that servers in the network are in compliance with security and vulnerability patches

Monroe, LA, US

• MES - Engineering Integration Services
• Provide high-level technical and engineering support for CenturyLink infrastructure
• Maintain Solarwinds and Windows server environment for internal and external clients
• Utilization of monitoring tools to identify and analyze performance issues across the organizations network
• Build and configure servers to be deployed to remote client locations
• Create and maintain network documentation and reports

Basking Ridge, NJ, US

• Chosen and trained as a member of the Platinum Support Center to service the top tier clients at the highest levels of support
• Daily support for multiple enterprise environments running Server 2003 and Server 2008 environments including vulnerability patching, file and share drive permissions, Active Directory, IIS, and SharePoint
• Troubleshoot down or partially down servers in order to return them to service, as well as perform root cause analysis upon request for unexpected interruptions to service
• Support of both Exchange 2007 and Exchange 2010 environments
• Utilize secure jump hosts, Remote Desktop Protocol, HP Server Automation, and remote PowerShell in order to access environments in both cloud and hosting environments
• Manage virtualized servers via vCenter and physical servers via HP iLO

US

• Coordination with DSST and S6 personnel on a daily basis to ensure proper ongoing support of the war fighter
• Continual support of over 3000 strategic and tactical end users on Windows XP and Windows 7 clients in Kandahar, Afghanistan during both routine and combat operations
• Utilization of Windows Remote Desktop in order to solve end user problems remotely
• Hands on troubleshooting and break fix for issues too complex to be remedied remotely
• Was granted elevated permissions at the System Administrator level in order to assist the Systems Administrators with their duties on a day to day basis
• Troubleshooting of DHCP and DNS issues on Windows Server 2003 and 2008

Fort Mill, SC, US

• Provide ongoing technical support for GlaxoSmithKline
• Privileged access in the GlaxoSmithKline environment for the purpose of building, imaging, and decommissioning client workstations
• Patching switches in Comm rooms as well as corresponding cable patch management
• Primary onsite help desk tech for large-scale moves to a “Smart Working Environment”
• Installation, testing, and support of Cisco IP Phones
• Inventory control of IT assets as they are removed from the environment in order to be either decommissioned, or redistributed back into the network

Bs Of Information Technology - Not Complete

Information Technology