Robert Thompson Email and Phone Number

Assisted with the transition of the Operations department post my departure to successfully finding a replacement to oversee the hospitality department at GIBS.Assisted with the annual budget for the operations and hospitality department for the 2024 financial yearPerformed and recorded the annual performance evaluations for all reporting managers for the 2024 assessment periodAssisted the Managing Executive: Operations with any ad-hoc duties as and when required

Campus Facility Management:Oversee the day-to-day operations of all campus facilities, ensuring they are well-maintained, safe, and fully functional.Manage contracts for services such as maintenance, cleaning, security, and landscaping.Staff Leadership & Development:Lead, mentor, and manage campus operations staff, including facility manager, administrative personnel, and support teams.Ensure proper staffing levels, performance evaluations, and professional development to maintain a highly efficient and motivated workforce.Budgeting & Financial Oversight:Develop and manage the operations budget, ensuring financial efficiency and cost control.Monitor expenditures, approve purchase orders, and identify cost-saving opportunities without compromising quality or safety.Health, Safety & Compliance:Ensure all campus operations comply with safety regulations, including OSHA standards and local health and safety laws.Implement and oversee emergency procedures and disaster preparedness plans to ensure campus safety.Space Management & Allocation:Oversee the allocation and efficient use of space across the campus, ensuring optimal use for academic, residential, and administrative needs.Coordinate room assignments, conference spaces, and event logistics.Sustainability Initiatives:Drive sustainability programs across campus operations, including energy-saving initiatives, waste reduction, and environmental best practices.Operational Efficiency & Process Improvement:Continuously review and improve operational processes, identifying opportunities to enhance efficiency, reduce costs, and improve service delivery.Implement new technologies and systems to streamline campus operations.Event & Project Management:Coordinate campus-wide events, ensuring logistical support and operational readiness.Lead special projects, including campus upgrades, renovations, and expansions.

Key Responsibilities:LEADERSHIP AND TEAM MANAGEMENT:Oversee the day-to-day operations of all F&B outlets, including fine dining, casual restaurants, bars, lounges, and catering services within the casino.Management of and union negotiationsOPERATIONAL EXCELLENCE:Ensure smooth, efficient, and consistent service delivery across all F&B outlets, adhering to the highest standards of quality, hygiene, and safety.Oversee inventory control, purchasing, and vendor management to ensure quality ingredients and supplies at optimal costs.BUDGET AND FINANCIAL OVERSIGHT:Develop and manage the F&B department’s budget, ensuring revenue growth, profitability, and cost control.Monitor financial performance, including revenue generation, labour costs, and food/beverage cost percentages, making adjustments to meet financial targets.GUEST EXPERIENCE:Drive a guest-first culture by ensuring every guest experience exceeds expectations, from food quality to service delivery.Develop and implement service standards, ensuring consistent and exceptional guest experiences throughout all dining outlets.MARKETING AND PROMOTIONS:Collaborate with the marketing team to develop and implement F&B promotions and loyalty programs that drive customer engagement and increase casino traffic.Leverage F&B outlets to enhance the overall brand and guest experience, aligning with the casino’s marketing strategies.STRATEGIC PLANNING:Contribute to the strategic growth of the casino's F&B offerings by identifying new business opportunities, developing new concepts, and driving innovation.Analyse industry trends, customer feedback, and competitive landscape to adjust strategies and stay ahead in the market.

MARKETING • Full marketing and sales function within the outlets to ensure that targeted sales and profit budgets are achieved and exceeded • Use existing infrastructure at the unit to ensure that marketing and sales messages reach the target audience and thereby maximizing sales and profits • Ensure all team members are aware of sales promotions and formulate innovative sales promotions aligned to gaming promotionsHUMAN RESOURCES / TALENT MANAGEMENT • Oversee the human resource / talent management function with head of department • Full responsibility of team discipline and full working knowledge of HR / IR practices and procedures • Payroll management and accountability • Recruitment and selection innovations • Oversee team skills development department with dedicated Training Manager • Chairman of the Employment Equity committeeFINANCIAL • Accountable for overall profitability of unit including cash-book, profit and loss statements, balance sheet, days stock holdings, debtors and creditors • Present and responsible for monthly financial review with head office and reporting lines • Track daily sales and generate daily revenue report • Compilation of annual budget using the top-down budgeting approach OPERATIONAL • Ensure through management structure that all brand defining criteria is met and exceeded within the eight operational outlets • Innovative and fresh delivery of food and beverage within operating criteria • Ensure that sufficient and well trained team members deliver on brand promise and try to exceed expectations • Implement and monitor of Service Level Agreements with Sun International