Rob Thorpe Email and Phone Number
As a seasoned and highly versatile executive leader and military veteran, my expertise lies in driving growth and transformation through strategic planning, operational excellence, and cross-functional collaboration. Drawing on my extensive experience in high-pressure and dynamic environments, I have developed a leadership style that emphasizes adaptability, resilience, and the ability to navigate complex challenges. I am passionate about the confluence of technology, data, and customer success as drivers of business growth, and am excited to explore new opportunities to support sustainable growth for a global organization.Specialities: Strategic planning | Operations and crisis management | Leadership | Financial planning | Business growth | Customer success | Building impactful partnerships | Communications | Program management | Process design and improvement | Risk management | Culture creation
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Director, Leaders ClubThe Leading Hotels Of The World Aug 2023 - PresentNew York, Ny, Us
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Vice President Operations And GrowthThe Jet Feb 2022 - May 2023Washington, District Of Columbia, UsThe Jet is a luxury motorcoach startup that combines patented HoverSeat™ technology with first-class hospitality.Leading the company's business operations and growth strategy, The Jet made $2M gross revenue in Year 1. I was responsible for building from scratch all aspects of the business essential for daily operations and sustained regional expansion. This included: sourcing and integrating third-party vendors for HR management, F&B operations, maintenance, and compliance; designing systems for risk management, staff recruitment and onboarding, revenue optimization, quality control, and customer service; leading marketing analysis to focus the efforts of multiple marketing agencies and partners; leading financial and customer analysis to keep the team focused on our most important metrics. -
General Manager OperationsAvo Aug 2021 - Jan 2022New York, New York, UsBacked by JLL, Insight Partners, and Kleiner Perkins, Avo was a residential and office delivery platform that launched in the US (NYC, Houston, Chicago) in 2021.(Note: Avo ceased operations in its current form in early 2022) -
Vice President Of Operations And Customer SuccessThe Good Trends Jan 2020 - Aug 2021Jersey City, New Jersey, Us➢ Following several months to "reset" after 18 years of military service, joined the founding team of a BtoB marketplace technology company to lead analysis into the competitive environment, design a growth strategy, and oversee the overall customer experience.➢ Grew the business from zero to $1 million GMV in Yr 1 (50% quarterly growth) by pursuing a Go To Market strategy that halved conversion times, tripled client contributions in their first 6 months, and reduced CAC by 60%.➢ The Good Trends became the top rated BtoB food marketplace on TrustPilot through superior backend operations and a white glove approach to customer service.(Note: The Good Trends was acquired by Shopper.run in Aug 21) -
Military OfficerUk Ministry Of Defence Sep 2001 - Jul 2019London, GbThe Royal Marines is an elite military organization, optimized for worldwide rapid response and capable of dealing with a wide spectrum of operational challenges. 18 years of decorated service included 5 combat tours and a range of executive leadership and operations management roles. Highlights are listed below. -
Senior Director, Program Management Office (Operations Planning)Royal Navy Sep 2018 - Jun 2019Portsmouth, Gb➢ With 6 direct reports, ran a portfolio of 25 operations, including the Royal Navy’s largest deployment in 40 years ($10bn asset value, 10,000 people, 9 countries) and funeral preparations for the Royal Family.➢ Chaired multiple planning boards, corralling a myriad of international stakeholders to resolve issues as they arose, managing enterprise risk, and briefing c-suite equivalent leaders on readiness challenges. -
Diplomat | Strategic Partnerships (Policy)British Embassy Washington Jul 2016 - Sep 2018Washington, Dc, Us➢ Developed a network of over 150 consultative relationships as a diplomat in Washington, D.C., to promote UK strategic interests, conduct joint planning, and influence U.S. policy, regularly briefing senior leadership on both sides of the Atlantic.➢ Led negotiations on a range of policy issues, including a deal to improve military cooperation across Latin America and an emergency support agreement to evacuate stranded tourists from the British Virgin Islands, earning a commendation for proactivity and selflessness in crisis management. -
Command & Staff Course, Marine Corps UniversityMarine Corps University Aug 2015 - Aug 2016Quantico, Va, UsThe Command & Staff Course provides civilian-accredited, graduate level education and training in order to develop critical thinkers, innovative problem solvers, and ethical leaders who will serve as commanders and staff officers in globally-oriented organizations and equipped to confront complex problems in uncertain and changing environments. Students complete the requirements for a Master of Military Studies (MMS) degree, with a heavy emphasis on operations management and strategy design. -
Junior Leadership AppointmentsRoyal Marines Sep 2001 - Jun 2015London, GbA diverse career in leadership and operational delivery roles. Highlights included:➢ Chief of Staff to the British military's Head of Global Operations➢ Technology Program Manager, delivering a portfolio of 40 projects valued at over $500m➢ Executive leadership of a business unit with 100 globally-dispersed staff, focused on data collection and analysis in support of strategic decision-making. Led this company through a sustained period of growth and received international recognition for business innovation.➢ Secondment to the French Army as a strategy lead for an extended operational deployment, designing operations for over 4,000 personnel in highly competitive environments.
Rob Thorpe Skills
Rob Thorpe Education Details
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University Of St AndrewsInternational Relations And French -
Marine Corps UniversityAdvanced Military And Operational Studies (Distinguished Graduate)
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Sciences PoInternational Relations
Frequently Asked Questions about Rob Thorpe
What company does Rob Thorpe work for?
Rob Thorpe works for The Leading Hotels Of The World
What is Rob Thorpe's role at the current company?
Rob Thorpe's current role is Loyalty Marketing - Change Leader.
What schools did Rob Thorpe attend?
Rob Thorpe attended University Of St Andrews, Marine Corps University, Sciences Po.
What skills is Rob Thorpe known for?
Rob Thorpe has skills like Command, Military Operations, Operational Planning, Defence, Electronic Warfare, Leadership, Program Management, Operations Management, Change Management, Leadership Development, Team Leadership, Campaign Plans.
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