Robert Tilley Email & Phone Number

Houston, TX, US

St Louis, Missouri, US

Houston, Texas, US

Cloud Technologies - Microsoft Azure / Office 365

Houston, TX, US

Calgary, Alberta, CA

Calgary, Alberta, CA

Azure,Office 365, ADFS, Windows Server, Exchange

Houston, Texas, US

• Provide level III support for the DYONYX Service Desk, supporting the customer environments from an Incident, Change Request management perspective.
• Multiple Exchange 2013 Implementations ranging from 500 – 25000 mailboxes
• Primary focus on Messaging, utilizing Exchange 2010 and 2013 with High Availability
• Design and Implementation of Lync 2010 and 2013 in both non-federated and federated projects consisting of both corporate support and customer support of these environments
• Troubleshoot and provide resolution for incidents both on-site and remote technical support
• Planning, design, documentation, and implementation of various systems to include provisioning servers, network equipment, storage, backup, and software applications

Start-up technical department for IT integrated solutions.Support of existing customer locationsImplementation of PLC based electronics into field locations utilizing 3rd party SCADA hosting.Electronic and Pneumatic valve installations

Brought into company to develop marketing materials and to build client base.Developed State bidding on governmental opportunities both local/state and federalDeveloped Marketing information for industry specific interestManaged all projects, scopes of work, RFP's utilizing Content Management ServicesRole positioned as Channel Partner for Dell, Cisco.

Established a positive working relationship with Field Management. Responsible for all IT activities within the region. Acted as a liaison between the region and the Houston based IT service delivery teams.Installation of desktop/laptop hardware components. Installation of workstation peripheral devices.Developed BCP Planning involving creating a DR.

• Responsible for supervising the day-to-day operations of the Call Center.
• Ensures business users of all systems receive the necessary support and help resources, as provided by the Call Center Support/Training Agents.
• Responsible for all Corporate Restaurants Inventory, Food Cost and recipe databases.
• Oversaw and assisted Call Center personnel in fielding user requests to support all currently-installed technology, including pc's (hardware, software, and operating systems), networks, e-mail, voice mail.

Company. e-Content Solutions Provider specializing in Documentum Solutions. Deployed installations that included Oracle and MSSQL support as well as Windows 2000, NT 4, HP-UX and Solaris systems. Single support line for network traffic including, Firewalls, VPN, and Routers. Virtualization scenarios utilized to enable environments at Enterprise level for.

Global, US

for joint venture between Shell, Texaco, and Aramco. Maintained Master Project Plan for Entire project Scope. Created reports to show timed completions of milestones and task completed. Project included over 6500 tasks in master project plan. Created presentations for Client acknowledgement. Managed project managers as a whole for task, and project.

Maintained full WAN support using Cisco Routers, Frame-Relay, and PTP's. Setup Dialup Backup for complete uptime of routers. Network Administration for 50 locations across US. Exchange Administrator. Focused on WAN, used 1600's, 2500's and 4000 series Cisco routers. Maintained 5 projects using MS Project 98. Migration of existing WAN to new backup.

Managed Help Desk, Technical Staff, and Mainframe Center. Provided company wide support for 6 locations across US. Managed day to day operations of IS department. Migration project from Netware/CC Mail to Windows NT with UNIX based send mail. MS Project 98 used to maintain projects, task, and timelines. Implemented new technology into existing legacy.

Armonk, New York, NY, US

Managed over 50 projects from ground construction to complete implementation, using MS Project 98. Created task, milestones, status reports based on completions. Generated reports using filters to create spreadsheet forms to show task completions, flagged task, and project timelines. Maintained from 2500 - 3200 tasks. Daily, Weekly, and Monthly meetings.

Managed staff producing over 120 million a year in revenuesProvided direction for 5 sales account managers and 20 network engineers with salary budget in excess of one millionActed as sales consultant, and in negotiations of contracts generating revenues in excess of 500k monthly GP. Testing and forecasting experience in Y2K network environmentRedesign of.

Managed using tools such as Compaq Insight Manager, HP Open View, UNIX, Telnet, Manage wise, Transcend, Intel LANDesk SNMP traps services, Trap Translation. Design of Intranet and Internet Pages for Internal and External Management Techniques,Documentation of Procedures for various levels of Support.Redesign of Continentals Network theories and support.

Arlington, VA, US

Early rollout of Windows NT into a 22,000 user environment. Supported Novell 4.x and Windows NT 351, NT4 0 installed various applications in both unclassified and classified areas Developed documentation for support and Installation purposes. Applications included Humming Bird exceed, Maestro, Cams, Photoshop, Oflice1 Tivoli1 Personal Communications, and.

Administration and support on a one-month Implementation project. Project included installation of Windows NT 3.51 and 4.0 onto desktop us well as server base.Applications testing for package bundling using Winstall. Supported users as problems occurred.Installed software packages as follows: Oracle for NT, DCF Runtime, Netscape Gold, CC Mail, SMS Agent.

Implemented Windows NT 3.51 into Netware environment. Aided in documentation of Project. 3rd level support of users and installation team. Systems Engineer of project as well as management over two installation teams. Inventory Control over hardware, software and requirements.

Project Management of a Windows NT Network in an existing Netware environment. 50 user network, high4evel multimedia applications and programming software, critical support for the functions and optimization of network. High-level programmers used network to design multimedia software for both educational and training. Critical time analyses of rollouts do.

Implementation of Windows NT into a Netware environment. Implementations of Microsoft System Management Server into environment and support of users in a LAN and WAN environment (3rd level Support) of 5500 MS Mail users in LAN.Implementation of MS Exchange Server for testing. Designed security procedures for specific users to maintain Security aspect of.

Team leader of First Citizens Branch 2000 conversions during first pilot phase including design and implementation of procedures Design and implementation of Netware networks for Wake County School District Design and implementation of Windows NT in a Netware environment at Westinghouse in Charlotte.

US

Supported Windows NT, and support of Netware Networks, Ms Mail and front-end support for mainframe using Rumba. Support of 3500 users, end user support as well as Help desk support.

Education record

Education record

Education record