Robert Tilley Email & Phone Number

Houston, Tx, Us

St Louis, Missouri, Us

Houston, Texas, Us

Cloud Technologies - Microsoft Azure / Office 365

Houston, Tx, Us

Calgary, Alberta, Ca

Calgary, Alberta, Ca

Azure,Office 365, ADFS, Windows Server, Exchange

Houston, Texas, Us

• Provide level III support for the DYONYX Service Desk, supporting the customer environments from an Incident, Change Request management perspective. • Multiple Exchange 2013 Implementations ranging from 500 – 25000 mailboxes• Primary focus on Messaging, utilizing Exchange 2010 and 2013 with High Availability • Design and Implementation of Lync 2010 and 2013 in both non-federated and federated projects consisting of both corporate support and customer support of these environments• Troubleshoot and provide resolution for incidents both on-site and remote technical support• Planning, design, documentation, and implementation of various systems to include provisioning servers, network equipment, storage, backup, and software applications• Implementation of Core Servers for Citrix, based around app publishing including ICA connectors and web based access.• Develops, maintains, and monitors procedures for all server backups• Hyper-V transition for customers via V2V from VMware converting vmdk’s to vhd’s.• SCCM in Lab environment with focus to implement in Multi-Tennant environment• SCOM usage for SQL servers in customer environments• Provides emergency on-call support• Lead and direct vendors to assist in troubleshooting efforts• VMWare, Hyper V 2008 -2012, SharePoint, Exchange2010 and 2013, RH/FreeBSD • Multi- Tenant Environment 750 + servers, NetApp, Compellent, HP Storage, AberNAS• MS OS 2003 – 2012 R2, ESX4-5.5, Veeam, Commvault, MSSQL, SCCM

Start-up technical department for IT integrated solutions.Support of existing customer locationsImplementation of PLC based electronics into field locations utilizing 3rd party SCADA hosting.Electronic and Pneumatic valve installations

Brought into company to develop marketing materials and to build client base.Developed State bidding on governmental opportunities both local/state and federalDeveloped Marketing information for industry specific interestManaged all projects, scopes of work, RFP's utilizing Content Management ServicesRole positioned as Channel Partner for Dell, Cisco, Ingram Micro, DataRobotics, Compellent, HP, Microsoft Volume License Certified, VM Solutions Provider and SAN knowledge

Established a positive working relationship with Field Management. Responsible for all IT activities within the region. Acted as a liaison between the region and the Houston based IT service delivery teams.Installation of desktop/laptop hardware components. Installation of workstation peripheral devices.Developed BCP Planning involving creating a DR facility. Center housed 150 user locations including complete office virtualization.All Policies/Procedures were maintained using content management solutions for version control and archiving.Installation of PC hardware and software. Server side installations including MSSQL, Win2k8 Provided guidance in the selection and distribution of computer equipment. Planned and implemented a Corporate system refresh plan to over 3500 users.Maintained equipment inventories for all locations in South Texas and Louisiana. Provided end-user support for specialty applications ensuring the integrity of the PC. Provided a timely response to network and computer outages. Trained the customer base on PC related topics. Developed standard loads that incorporated specialized software.

• Responsible for supervising the day-to-day operations of the Call Center. • Ensures business users of all systems receive the necessary support and help resources, as provided by the Call Center Support/Training Agents. • Responsible for all Corporate Restaurants Inventory, Food Cost and recipe databases. • Oversaw and assisted Call Center personnel in fielding user requests to support all currently-installed technology, including pc's (hardware, software, and operating systems), networks, e-mail, voice mail, internet/intranet access, POS systems, fax machines, manager's workstations, wireless headsets, modems, credit/debit systems, AS400 connections and applications, JD Edwards connections and applications, and other computer-related technologies installed in restaurants or administrative offices.

Company. e-Content Solutions Provider specializing in Documentum Solutions. Deployed installations that included Oracle and MSSQL support as well as Windows 2000, NT 4, HP-UX and Solaris systems. Single support line for network traffic including, Firewalls, VPN, and Routers. Virtualization scenarios utilized to enable environments at Enterprise level for testing situations in client based networks prior to implementations. Applications in access of 20-75 vm machines per situation.Installed the following products at client sites: Documentum Administrator, e-Content Server, RightSite Server, WDK server, Jrun, Project Management of multiple projects including corporate move. Facilitated all network activities to provide 24/7 support. Multiple connections to client sites, using Red Creek Ravlin and Cisco Pix Firewall. Policies to protect company both from an internal perspective as well as from external clients and vendors connecting into the internal domain. Designed security structure around development core that included real time access. Major focus was security to clients as well as internal.

Global, Us

for joint venture between Shell, Texaco, and Aramco. Maintained Master Project Plan for Entire project Scope. Created reports to show timed completions of milestones and task completed. Project included over 6500 tasks in master project plan. Created presentations for Client acknowledgement. Managed project managers as a whole for task, and project completions. Utilized Microsoft Project for master project.

Maintained full WAN support using Cisco Routers, Frame-Relay, and PTP's. Setup Dialup Backup for complete uptime of routers. Network Administration for 50 locations across US. Exchange Administrator. Focused on WAN, used 1600's, 2500's and 4000 series Cisco routers. Maintained 5 projects using MS Project 98. Migration of existing WAN to new backup solution, New companies purchased. Status reports, completion dates, problem reports.

Managed Help Desk, Technical Staff, and Mainframe Center. Provided company wide support for 6 locations across US. Managed day to day operations of IS department. Migration project from Netware/CC Mail to Windows NT with UNIX based send mail. MS Project 98 used to maintain projects, task, and timelines. Implemented new technology into existing legacy systems. Network Management Center for integrity of WAN/LAN infrastructure. Uptime statistic and monitoring through HP Open view and Transcend. Telecommunications support and integration of telephony into companywide phone system. Asset Tracking and Call Management. Weekly reporting on infrastructure and internal call auditing.

Armonk, New York, Ny, Us

Managed over 50 projects from ground construction to complete implementation, using MS Project 98. Created task, milestones, status reports based on completions. Generated reports using filters to create spreadsheet forms to show task completions, flagged task, and project timelines. Maintained from 2500 - 3200 tasks. Daily, Weekly, and Monthly meetings regarding status. Pre-completion meetings, Milestone meetings, Reports generated to provide client, and Coordinator with current, backlogged, and rescheduled tasks.

Managed staff producing over 120 million a year in revenuesProvided direction for 5 sales account managers and 20 network engineers with salary budget in excess of one millionActed as sales consultant, and in negotiations of contracts generating revenues in excess of 500k monthly GP. Testing and forecasting experience in Y2K network environmentRedesign of company structure to take division from a negative to one with substantial profit margins

Managed using tools such as Compaq Insight Manager, HP Open View, UNIX, Telnet, Manage wise, Transcend, Intel LANDesk SNMP traps services, Trap Translation. Design of Intranet and Internet Pages for Internal and External Management Techniques,Documentation of Procedures for various levels of Support.Redesign of Continentals Network theories and support Chains. Third level support to Help Desk and Onsite Engineers.

Arlington, Va, Us

Early rollout of Windows NT into a 22,000 user environment. Supported Novell 4.x and Windows NT 351, NT4 0 installed various applications in both unclassified and classified areas Developed documentation for support and Installation purposes. Applications included Humming Bird exceed, Maestro, Cams, Photoshop, Oflice1 Tivoli1 Personal Communications, and MS Project. 2nd and 3rd level support of problem tickets and desktop level training.

Administration and support on a one-month Implementation project. Project included installation of Windows NT 3.51 and 4.0 onto desktop us well as server base.Applications testing for package bundling using Winstall. Supported users as problems occurred.Installed software packages as follows: Oracle for NT, DCF Runtime, Netscape Gold, CC Mail, SMS Agent WinZip, UNIX tools ... FTP, EMACS, Simper, Entera Runtime, Ontime Client, Lotus Notes, MS Project, PowerBuilder 5.0, RoboHelp, Doc@help, and eXceed.

Implemented Windows NT 3.51 into Netware environment. Aided in documentation of Project. 3rd level support of users and installation team. Systems Engineer of project as well as management over two installation teams. Inventory Control over hardware, software and requirements.

Project Management of a Windows NT Network in an existing Netware environment. 50 user network, high4evel multimedia applications and programming software, critical support for the functions and optimization of network. High-level programmers used network to design multimedia software for both educational and training. Critical time analyses of rollouts do to high volume applications being designed. T1 line Configuration for Internet accesses. MS Exchange for users In-house and with Internet capabilities.

Implementation of Windows NT into a Netware environment. Implementations of Microsoft System Management Server into environment and support of users in a LAN and WAN environment (3rd level Support) of 5500 MS Mail users in LAN.Implementation of MS Exchange Server for testing. Designed security procedures for specific users to maintain Security aspect of network. SMS for application package distribution. Installed various software packages including Microsoft Office Lotus Notes, Mainframe interface programs such as Extra, and Out-Bound, UNIX Admin. and X-Windows.

Team leader of First Citizens Branch 2000 conversions during first pilot phase including design and implementation of procedures Design and implementation of Netware networks for Wake County School District Design and implementation of Windows NT in a Netware environment at Westinghouse in Charlotte.

Us

Supported Windows NT, and support of Netware Networks, Ms Mail and front-end support for mainframe using Rumba. Support of 3500 users, end user support as well as Help desk support.

Education record

Education record

Education record