Robert Tilley Email & Phone Number

Douglassville, PA, US

Bannockburn, IL, US

• Managed Services Leadership:
• Led a team of 15 engineers (network, systems, iSeries, operations center) supporting managed services customers at Contegix.
• Managed Technical Operations team of 105 engineers globally (US, Philippines, India, Bulgaria) after transition to Netrix.
• Cost Reduction and Division Sale Preparation:
• Successfully reduced yearly spend by approximately $2M for Contegix's managed services division in anticipation of sale to Netrix.
• Key contributor among three employees in preparing and facilitating the sale of Contegix's ~$50M division to Netrix.

Sterling, Virginia, US

• Led a managed services team of fifteen engineers (network, systems, iSeries, and operations center) to support our MRR customers at Contegix.
• Completed initiatives to reduce yearly spend by approximately $2M in preparation for the managed services division of Contegix to be sold to Netrix.
• Identified as one of three key employees that was instrumental in the preparation and sale of the ~$50M division of Contegix to the Netrix organization.

95877 Bezons, FR

• Member of new Global Network Team supporting WSP's global 30,000 user network.
• Work with Infrastructure Server team to integrate server VMs on UCS, Nimble, 3PAR, and HP chassis into the network over iSCSI, fiber channel, and FCoE along with deployment of Cisco Flexpods for remote offices.
• Manage outage calls, isolate and troubleshoot issues, and liaise with management staff during large, company affecting outages.
• Utilize QoS skillset to maintain VoIP standards in Skype for Business environment and verify DSCP tagging on traffic in datacenter.
• Support Enterprise hosting for Lync/Skype for Business application out of our primary and secondary datacenter.
• Used Fluke AirMagnet Survey tools to design placement and deploy Cisco 2700 wireless access points to over 100 remote offices.

New York, NY, US

• Lead engineer responsible for large scale deployments of critical network devices (Nexus 5000, 7000, 9000, and 2000) and services (Aruba Clearpass, Solarwinds Orion, Riverbed Steelheads) in new state of the art data.
• Deploy and design new Application Performance discipline within WSP for improved analytics of network issues starting with Wireshark and Solarwinds Netflow analytics and purchase of Gigamon and Riverbed appliances for.
• Building Single-sign-on capability for all network devices through use of Aruba Clearpass TACACS and RADIUS with backend Active Directory authentication to replace aging Cisco ISE backend.
• Work with internal Infrastructure Server team to integrate server VMs on UCS, Nimble, 3PAR, and HP chassis into the network over iSCSI, fiber channel, and FCoE along with deployment of Cisco Flexpods for remote offices.
• Manage outage calls, isolate and troubleshoot issues, and liaise with management staff during large, company affecting outages.
• Utilize QoS skillset to maintain VoIP standards in Skype for Business environment and verify DSCP tagging on traffic in datacenter.

Johnstown, PA, US

• Perform network analysis of USSOCOM projects utilizing OPNET’s AppResponse Xpert, AppTransaction Xpert, and SP Guru for both application performance management and modeling and simulation of the command’s operational.
• Engage in installation, maintenance, monitoring and troubleshooting, including OPNET’s AppResponse Xpert, AppTransaction Xpert, SP Guru, and VNE Server, in support of USSOCOM assets around the globe.
• Work with vendor to develop and patch Application Performance Appliances to meet stringent DoD security standards. Develop system of deployment for appliances around the globe that would meet SOCOM IA standards.
• Liaise as subject matter expert in regards to application performance management and modeling and simulation with government leads and make recommendations for future direction and growth in the field which resulted in.
• Troubleshoot high visibility applications to the Command for user experience and Application Performance efficiencies.

Oldsmar, Florida, US

• Lead engineer responsible for incorporating new, analytical service offerings into Network Dynamics.
• Provide Tier 3 engineering support to services department and function as escalation point for technical issues.
• Responsible for re-architecting and converting managed service center NOC from existing solution to new tools for data collection and reporting, utilizing tools such as WhatsUp Gold, AppResponse Xpert, AppTransaction.

• Engaged in installation, maintenance, monitoring and troubleshooting of distributed and hierarchical OPNET solution, including VNE Server, nCompass, ACE Analyst, and SP Guru, in support of USCENTCOM AOR assets.
• Perform network analysis of CERDEC/US ARMY projects utilizing ACE Live, Wireshark, and SP Guru.
• Responsible for managing and integrating OPNET products into existing Theater Network Management Architecture (consisting of NetQos Reporter Analyzer, Ciscoworks NCM, IBM Netcool, and NetQos Netvoyant products).
• Provide AOR OPNET contractors with local OPNET technical support for the unique networks within US Central Command and its AOR.
• Create new network analytical reporting for CENTCOM to include all products the Government owns using OPNET (SP Guru, VNE, ACE Analyst), NetQos (Reporter Analyzer, Netvoyant, Superagent), Riverbed, and IBM (Netcool).

Chicago, IL, US

• Lead engineer responsible for design, implementation and support for large hospital connections back to a global data center utilizing project management skill set for initial design and implementation and technical.
• Functioned as network team's Vitalnet/VitalArt administrator of which consisted of user and report maintenance and server-level patching.
• Utilized Sniffer programs such as Wireshark and Ethereal for network troubleshooting.
• Worked with security team in establishing site to site VPN connections and in firewall port troubleshooting.
• Configured Cisco switches and routers, including the 2600, 2800, 2900, 3800, 6500, and 7200 series and configured CSM and FWSM modules on the 6500.
• Worked with routing redistribution into OSPF.

• Provided Tier II implementation, support, and problem resolution at worldwide network operations center, including monitoring, troubleshooting, and managing the global infrastructure utilizing networking monitoring.
• Provided on-call support for after-hours emergencies and participated in monthly after-hour maintenance windows.
• Identified and assessed network outages and corrected problems with appropriate vendors.
• Performed equipment checks remotely using automated monitoring tools in accordance with established policies and procedures.
• Troubleshot and isolated failed connections and other components of network hardware including hubs, routers, and switches, CSU/DSU, frame-relay, T1, MPLS, and high-speed links.

• Replaced Cisco 5000 switches with Cisco 6500 switches.
• Worked extensively with Cisco 6500 switches, line cards, GBICs, Category 5, 5e, and 6 cabling, RAD ASMI-52 T1 extension devices, and Liebert UPS systems.
• Member of a three-man project team with the focus of upgrading multiple sites for network connectivity.

• Responsible for support and installation of all computer and networking needs for outside small to mid-sized clients.
• Supported Windows 2000 servers, including Active Directory, DHCP, DNS, IIS, adding and deleting users and troubleshooting of server-related problems.
• Installed Watchguard firewalls coupled with port forwarding, Network Address Translation, and Port Address Translation.
• Configured Linksys and Cisco routers for connection to the internet.

Lawrence Township, NJ, US

Responsible for design and support of Pacific Rim region of Bristol-Myers WAN infrastructure consisting of approximately 50 routers in the regions of Australia, Japan, and China.Utilized routing protocols EIGRP, RIP, and static routes for connections to the rest of Bristol-Myers' network over point to point, frame relay, and X.25 networks.Project managed a.

Responsible for all connectivity within the campus - user connectivity and switch connectivity (Layer 2 and Layer 3).Supported the IOS of the Cisco devices on campus - Cisco 6500 series switches and 12000 GSR routers.

US