Robert Timms Email & Phone Number

Reading, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Bracknell

Noticeable projects:Unified Communications request for proposal(RFP) - wrote the company's RFP to cover multiple areas to fall under one Unified Communications remit. Ares such as = UC, Call Recording, Call Center, Video Conferencing, Audio Conferencing, DDI and NGN reconciliation.MiFID II -Telephony tech lead in recommending and delivering a solution to make sure the business is MiFID II compliant.Acquisition Combined Telephony projects - projects to combine multiple businesses onto one telephony platform. including design and delivery of solution.Office Re-racks to improve cabling standardsResponsible for UC environment including - Avaya, Callxpress, Lifesize VC, Goldfax, MobileIron, Asavie, Lync, Redbox,

Bracknell

Responsible for UC environment including - Avaya, Callxpress, Lifesize VC, Goldfax, MobileIron, Asavie, Lync, Redbox, Nice call recording.Responsible for supplier relationships Noticeable projects:Acquisition Combined Telephony projects - projects to combine multiple businesses onto one telephony platform. including design and delivery of solution.Video Conferencing roll-out across 8 sites, included research of best solution, design of solution, managing Project and budget, attending site for installations, creating training material for users as well as training sessions.Avaya Virtualisation and ISDN30 to SIP migration - Managed project, worked with multiple providers to deliver new and improved Telephony for the business, helped reduce costs for the business and improved stability.Office moves - key part of any internal office moves or new office installs. managed ISDN30 Line installs to deliver to specific dates. ordering of required equipment for new office. communicating with various business units about any updates or information needed. installing Rack on site and doing all cabling.

Researching and implimenting new systems, supporting the current systems and helping out the rest of the team.

Telephone support for customer queries / requestsTransaction handlingStock-delivery handlingIndirect marketing through display creation to increase customer awareness

Helping customers find what they need and recomending games. creating displays for customers to help sell more

Customer support through product / offer adviceHelped to keep a good, efficient working environment; Component manufactureTime-management to ensure delivery within timescalesQuality control through identification of component defects

Bsc Computing, It

Education record