Robert Tittl Email & Phone Number

Milton Keynes, Gb

Akeley, England, United Kingdom

Milton Keynes, England, United Kingdom

Milton Keynes, United Kingdom

Buckingham

• Being part the helpdesk team resolving IT issues.• Acting as a point of escalation for more challenging issues.• Ensure that incidents are resolved in a timely manner, keeping customers informed at all times.• Proactively help resolve tickets where required.• Demonstrate a commitment to deliver excellent customer service.• Demonstrate maximum effort aiming to exceed expectations.• To participate in Third Line projects as and when requiredProviding second line support on the full range of products. Installing, troubleshooting, resolving and documenting hardware and software support requests. • General problem solving and troubleshooting for all staff and students• Repairing, upgrading and maintaining IT hardware• Installing and upgrading software• Ensuring fixes and solutions are correctly documented.• User administration• Basic Network and email administration.• Helpdesk cover – answer incoming calls and provide initial response to customer problems, reporting calls to the Helpdesk for loggingProviding ad hoc training for individuals and small groups as and when required.Providing out of hours support as and when required.Any other duties or areas as may be considered reasonable by the Helpdesk Manager.

Milton Keynes, United Kingdom

Working on behalf of Aztech as a Infrastructure Engineer for BSH Home Appliances• Deploying Laptops with Windows 7/10 using SCCM• Configuring iPhones, iPads and Windows devices with MDM Management• Monitoring IT stock levels• Supporting onsite local and remote users with 1st/2nd line issues• Using HP Service Manager to log and update tickets• Managing IT equipment with Asset Manager• Creating and updating of documentation• Produce training materials and "how to" guides

Buckingham

Milton Keynes, United Kingdom

* Allocation of extension numbers to engineers for new members of staff or when relocations occur and thereby ensuring that the data bases and Telephone systems are kept fully updated with all moves and changes.* To deliver agreed set standards throughout our meeting rooms, in terms of layout, equipment and room condition. To review the meeting rooms on a daily basis.* Initiate onto the telephone system, call pick up groups, short dial codes, and departmental hunt groups as and when requested by end users.* To manage video and telephone conference requests, to update and provide dial-in details, to configure and initiate calls for internal meetings.* To obtain colleague information from stakeholders to maintain and update the internal telephone directories for Milton Keynes, Distribution Centres and store short dial codes in order that the information can be loaded onto the company’s intranet site for use by employees over various sites.* Working with our maintenance team to resolve telephone functionality issues when they occur in order that the end users disruption is kept to a minimum, including voicemail services.* To set up and operate the PA system to support high profile meetings and Atrium events.* Maintaining accurate records of extension numbers, names and departments on the company call logger and producing reports when required. Accurate maintenance of the records being critical as this is reflected in the information within the various reports when produced.* To support our Internal Communications and Reprographics team with implementing posters, flyers around the various noticeboards in the campus, with the use of NFC tags.* To support the Assistant Facilities Manager in technical aspects of Facilities.* The manning of the Omnivista telephone software / information system and reacting to those levels accordingly. Providing essential support and updates for the entire Facilities community.

* Creation of new clients within Autotask* Resolving admin and technical issues for our clients* Monitoring and managing telephony tickets ensuring SLA’s are met* Producing reports for our clients from Autotask* Up selling products from the existing Telephony product portfolio & producing quotations for existing customers* Provisioning of all orders that come through via network service operator online portal* Logging line and service faults with providers and liaising with customers throughout the escalation process until services are restored* Sourcing and procurement of telephony hardware* Liaising with customers over the phone and written correspondence in a professional and efficient manner* Attending customer sites installing phone equipment and customer training on the Horizon platform and Polycom handsets

* Work allocation to Workshop Technician and Field Engineers* Supervision and Training of staff* Liaising with Field Services Manager to agree goals and set objectives for engineer scheduling* Stock control* Managing and prioritising workloads* Hardware and software installations.* Manage and work to internal and customer SLA’s, escalating any concerns.* Backup of customer data* Hardware and software fault finding* Maintaining and administering Windows Deployment Server* Managing client expectatizns through clear communications.* Service and maintenance of customer equipment* Asset management for customer and company equipment* Goods in and despatch of hardware and software* Maintaining WEEE compliance for disposal and recycling of electronic equipment* Allocating engineers equipment for tasks from workshop stock* Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.* Respond flexibly to all other reasonable requests* Management of workshop processes and procedures* Health and safety

* Hardware and software installations* Maintaining WEEE compliance for disposal and recycling of electronic equipment* Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.* Software installations and upgrades* Disk encryption* Disk to Disk data copy* Driver installation and upgrade* BIOS and Firmware updates* Knowledge of component hardware (Motherboard, HDD, etc.)* Understanding of operating system variants (XP, Vista, Windows 7)

Microsoft MTA Certified, CompTIA A+ (701-702), HP Acredited