Mr. Titus is a Senior Analyst with a background in messaging system architecture, operations and migration. With his expertise in such environments he has experience building web API’s, administration portals and scripts focused on integration, automation and self-service. Prior to joining Avanade, Robert worked for a Global Technology and Engineering Company, specializing in IT managed services and Cloud technologies.

-Leading EMM technology for Toyota’s National Headquarters within IS-Manage mobile fleet with scalability including iPhone, iPad, iPad, iPod, Android, Windows Phone 8, Windows Surface Pro, Blackberry, BlackBerry 10- AirWatch, BES and Notes Traveler Administrator and SME for device fleet, including mobile related knowledge of Exchange ActiveSync, Exchange Control Panel, Outlook Web App, PowerShell, iPhone Configuration Utility, and Apple Configurator- Manage internal AppCatalog (AppStore) for both publicly available and internally procured mobile apps- Monitoring ticket queue to support Associate devices- Creation of best practice, bring your own device program, and service desk documentation- Supporting corporate device operability for Toyota associates and executives in USA by managing over 3,000 Toyota mobile devices - Worked with various teams including Microsoft vendors, Apple technicians, Toyota associates, and east coast Help Desk members to further customer support - Partnering with Legal and Security for continual testing and implementation of security and compliance policies- Manage weekly mobile reports for Toyota management- Self paced project management for changes to environment

-Ordering of hardware, mobile phones, mobile broadband devices and tablets.-Receiving and taking inventory of all devices.-Provisioning devices for end users.-Account and feature changes (international, text, data plans).-End user education and support.-Non-standard device support (iphones, androids, ipads)-Contacting vendors for warranty exchanges. -Shipping devices to field users and field technicians.-Support process document creation.-Service requests for pricing, availability, account status, policies and feature changes.

-Reconciled employee tracking reports.-Onboarding and offboarding employees.-Created and edited weekly and monthly reports for the different groups of our department.-Assisted in various projects involving, IS development, research, training, and promotion of new t-technology.