Robert Tkaczyk Email & Phone Number

London, England, United Kingdom

I was the main point of contact for all clients courier related enquiries for both inbound and outbound requests, providing them with training on the internal systems. As the team leader, I attended quarterly meetings with vendors to discuss performance. To guarantee the efficiency of the department I helped design and implement new ideas and processes, and monitor the team to ensure their system knowledge is optimal. And, I was a member of the team responsible for making sure all items meet compliance. I supported our other London offices when senior members were away. My responsibilities included booking jobs via courier-specific web platforms, producing proforma invoices and other customs-related paperwork, dispatching RS tokens to clients throughout EMEA, guaranteeing all outgoing SLAs (Service Level Agreements) are met and advising clients of any potential delays. Also, I liaised with courier companies and customs offices to secure our shipments were delivered within the agreed time.

London, England, United Kingdom

As Courier Desk Controller, I ensured relevant cost centre information was accurately received and recorded in the system. I had full knowledge of the various services on-offer, and recommended the most suitable service for the client's needs. I booked outbound courier items using several suppliers’ web-based programs ( DHL, eCourier CitySprint, and others), and third-party import collections within the agreed timeframe, making sure that all courier items were processed correctly, following the client’s instructions. I also reported issues and followed them to a conclusion to give feedback to the senior operator.

London, England, United Kingdom

At this temporary position, I coordinated the transfer of the Remedy help desk from Dublin to London. My role included informing the client of any updates regarding their job tickets, guaranteeing all jobs booked via Remedy wereallocated to the correct teams and closing off with the agreed SLA and leading the team to meet their SLA’s target for the first time.

London, England, United Kingdom

On a daily basis, I booked all outgoing courier jobs, both time-critical and standard deliveries, and compared quotes from several courier companies to use the most cost-effective service for the client. I advised clients on the delivery times for their shipments and updated them on any customs delays. I arranged the payment of local taxes for all outbound courier items when necessary and provided support for our other London offices when senior members were unavailable.

London, England, United Kingdom

In this position, I managed and monitored the team within the messenger centre, being the primary point of contact for all internal and external client queries, as well as general customer service. I increased the department’s efficiency by introducing new ways of working, so we could achieve all our SLAs across campus. For Christmas corporate gifts, I liaised with the main administrator to make sure the internal regulation was met and restricted departments did not receive anything. Moreover, I investigated unknown courier packages which arrived at the building.

London, England, United Kingdom

My first role was to ensure the smooth running of the mail room and goods in the department. I worked to Service Level Agreements (SLA) when tracking and delivering time-sensitive documents to clients and guaranteed all internal jobs were collected within the SLA.