Robert Trajcevski Email & Phone Number

Australia

Melbourne, Victoria, Australia

Australia

Reporting to the Head of Customer Experience, my role is accountable for ensuring that the Motor Claims Automation squad is focused and enabled to deliver business and customer outcomes aligned to the Motor Claims strategic goals.I virtually lead a dedicated cross-functional Automation delivery team focusing on RPA (Robotic Process Automation) and responsible for supporting the squad vision, comprising Information Technology and Motor Claims.

Australia

Reporting to the Executive Manager – Contact Centre Enablement, I lead a team of 8 senior advisors that design, deliver and manage key project implementation into the Motor Claims Contact Centre function including Total Loss.I also provided SME (Subject Matter Expert) support and function decisioning into the wider Claims business to achieve the Motor “Best in Class Claims” strategies and goals.

Australia

This national role is responsible for leading, mentoring and coaching a team of 5 highly engaged and motivated advisors across Australia.I imbedded a culture of continuous improvement and automation aligning to Direct Distribution's strategic priorities, whilst supporting our voice and assisted digital channels.

Australia

Accountable for unlocking the potential of robotic process automation (RPA) and robotic desktop automation (RDA) across Suncorp Contact Centres, whilst ensuring consistent and reliable delivery of Automation services deployed and ensuring solutions deliver outcomes aligned to the business objectives.

Melbourne, Australia

Lead a team of approx. 100, including 5 Leaders & 2 Senior Support officers from around Australia. The role focused on supporting Customer Platforms and the Suncorp Group by ensuring we are able to deepen customer relationships through an effective and professional service within, our Group Switch interactions and through Digital interactions.

Melbourne, Australia

Lead a team of professionals including advisors & officers. My role consists of coordinating & delivering value to the business through initiatives & process enhancements that involve managing internal & external stakeholders, with a strong focus on continuous improvement projects, customer experience & simplification.In addition to this I provide guidance, share knowledge & experience, whilst maximising efficiency through these enhancements & process improvements utilising… Show more Lead a team of professionals including advisors & officers. My role consists of coordinating & delivering value to the business through initiatives & process enhancements that involve managing internal & external stakeholders, with a strong focus on continuous improvement projects, customer experience & simplification.In addition to this I provide guidance, share knowledge & experience, whilst maximising efficiency through these enhancements & process improvements utilising Business Process Re-engineering (BPR) & Lean procedures to optimise the Suncorp Group's specialist brands (Just Car Insurance, Insure My Ride, Vero Corporate Partners, Terri Scheer) & Digital Distribution (AAMI, Apia, SUN, GIO, Just Car Insurance & Insure My Ride).Highlight - 2016 Q2 Aspire Award (Best Team) - Suncorp Reward & Recognition program. Show less

Melbourne, Australia

Melbourne, Australia

Highlight - 2012 Aspire Award "Improving the Business" - Suncorp Reward & Recognition program.

Melbourne, Australia

Melbourne, Australia

Bachelor Of Business, Management

Bachelor Of Technology - Btech, Electronics