Robert Trand Email & Phone Number

Perth, Australia

As Website Administrator for the Office of Digital Government, I am responsible for client liaison with more than 98 agencies and initiatives who have onboarded onto WA.gov.au platforms. This includes, but not limited to, the Department of the Premier and Cabinet, Finance, Transport, Justice and Treasury. My involvement includes engagement, training, support, testing and reporting on how agencies content was performing. My responsibilities and achievements include:- Project manage bug releases and new fixes. Documenting issues in Jira and prioritising with the Product Team when tasks should be scheduled.- Unit testing of new features and regression testing to ensure WA.gov.au is functioning as expected. - Hold training sessions with more than 350 government employees during my first 2 years with the Office of Digital Government. The training sessions gave them a background in how WA.gov.au works and allows government employees to update content on the WA.gov.au platform. - As new features and functionality were added to WA.gov.au I wrote release notes for the deployments, held meetings with agencies communications teams advising them, as well as updating both printed and video training materials- Website reporting - creating Google Data Studio dashboards for agencies to advise them of how their content and website is functioning.- Reviewed that Agencies content conformed with meeting the Digital Service Policy Framework. Made recommendations to agencies whose content did not conform.- UX recommendations to improve WA.gov.au. - During the COVID-19 Pandemic I was seconded into the Information Coordination Centre and managed the Web publishing team which consisted of three staff. I made a roster for the team as updates for the Premiers office were needed 7 days a week, from 6am-10pm each day. I was available on call the other times of day.

Perth, Australia

- Ensuring quotes and deliverables are communicated to clients clearly.- Manage, plan and schedule digital projects, liaising with team members as needed.- Ensure that all team members are accurately briefed and have the necessary information and time to perform the tasks to the agreed standard.- Call and lead project huddles as needed.- Manage and maintain long term planning documentation.- Provide advice on resourcing and capacity to Directors, monitoring team capacity and productivity.- Monitors budget allocations and over-runs, and prepares and approved invoices in Work Flow Max.

Perth, Australia

- Implement the Content Migration Strategy from Wordpress and OpenText to IBM Websphere.- Maintain and update user guides and technical training materials.- Assist the project developers with testing web templates and components.- Assist business areas to implement their content migration based upon the relevant Information Architecture.- Support and train business areas in site migration process as per approved plan.

Perth, Australia

As Web Producer I was responsible for developing and launching new websites and maintaining content across Murdoch University websites. Key responsibilities included project managing the delivery of new or redesigned sites including:- Developed the brief in conjunction with stakeholders- Managing timelines, as well as client and vendor relationships.- Ensuring editorial, technical and accessibility standards are met and maintained- Provide advice and guidance on site development and site structure to internal stakeholders across the University- Took responsibility for checking copyright has been cleared where applicable and ensuring content meet legal and editorial guidelines- Updated and maintained content and links across several sites using Siteimprove software- Ensured that performance reports for the sites are compiled using Omniture statistics and distributed to stakeholders- Administer and maintain the proprietary Murdoch University CMS, Wordpress and Plone systems.- Produce and provide training / support to end users in the use of the CMS.- Provide support for migrating existing sites and creating new sites in the CMS.- Completed Google Adword training and helped assist with the Murdoch University Google Adword account- Build new EDMs for various stakeholders throughout the University and deploy using ExactTarget software.- Part of the working party for usability testing of CMS suitability which involved completing tasks in the following CMS Sitefinity, Sitecore and Squiz in deciding which CMS was most suitable for the University for their Digital First project.- Qualified First Aid Officer for the University- Elected into the Marketing, Communications and Advancement Social club committee as Finance officer which involved collecting, counting and banking money into the social club bank account.

Perth

- Project Management of multiple web projects, ensuring that all team members are following workflow model and meeting key milestones.- Responsible for the Information Architecture of new web projects including creating client brief, project scope, site map and wireframes.- Carry out websites tests checking for usability, functionality and accessibility and correcting any issues before client presentation.- Key liaison on project status to production manager, directors and managing client expectations whenever necessary. - Online marketing planning utilising search engine optimisation (SEO), Google Adwords, Google Analytics and social media sites including Facebook, Twitter, Youtube, Google+ and Linkedin.- Passing on my knowledge and expertise to the Dash Digital Team to improve skills and development.- Ensure that projects are completed within the allocated time meeting KPI expectations and ensuring greater project and team productivity.- Conduct Joomla web training sessions.- Companies I have liaised and have provided web projects for include Rio Tinto, Forge Group, CJD Equipment, Mining Plus, Iron Road and SRG Corporate to name a few.

London

-Overseeing the Official Brentford FC website and updating by consulting the appropriate departments. - Making sure content meets usability standards.- Promoting new traffic to the site via social media (Facebook / Twitter).- Create HTML e-newsletters sent to the Clubs database.- Provide statistical analysis on the using Omniture analytic package.- Contributing editorial articles for website and matchday programme.- Produced and edited video content (using Premier Pro) including interviews and match highlights for the Club's online TV service, Bees Player. - Took photos of the Clubs youth matches using a digital SLR which were used on the website and matchday programme. Managed the photos using Adobe Lightroom.

Melbourne, Australia

- Liaised with Corporate Staff to gather client requirements for Sharepoint.- Produced a Standards Operations Procedures (SOP) for specific Sharepoint functions and updated SOP for the new version of Documentum.- Trained one-on-one and small groups on Sharepoint functions and features of Documentum WebCMS.- Provided support via email, phone and in person on Sharepoint and Documentum WebCMS problems and issues.- Updated web pages using HTML and CSS on a regular basis. - Implemented and analysed test papers used to test the new version of Documentum from version 5.2 to 5.3.- Tested websites to see if they met Government standards and web accessibility. Provided feedback to management on results. - Updated skills on HBX statistics reporting and then provided training on how to view statistics on individual sections of web pages.- Created and assisted in building online surveys.

- Developed Alpha Web Wise when I finished my studies.- Developed websites from clients brief to meeting job specifications.- Storyboarded designs using Adobe Photoshop and presented to clients.- Included technologies as XHTML, CSS, PHP and MySQL and using CMS including Joomla.- Restoration of old photos using Photoshop.- Creating HTML email newsletters.- Customer services with clients and negotiated schedules/payment.

Richmond & Twickenham Times, Hounslow Chronicle, Ealing Gazette, Brentford FC, The Daily Telegraph, Sports First, Yorkshire Evening NewsSupplied copy on Brentford FC, Wimbledon FC & Fulham FC. Summarised for BBC London Live radio and LBC covering Brentford FC.

- Sorted, logged and distributed incoming post and e-mail- Sorted and despatched outgoing post- Acted as initial point of contact for calls, directed more complex queries to appropriate staff; worked with other services staff to ensure telephones were manned during office hours and that queries were answered professionally and correctly- Took publication orders (for onward transmission to the Distribution Unit) and lecture/conference bookings (for transmission to the Courses Booking Team).- Processed regional members’ network bookings.- Despatched information packs to members.- Dealt with routine correspondence.

- Implemented and maintained divisional websites.- Updated information on the intranet by coding in HTML, ASP and using software like SQL Server to code queries and Dreamweaver.- I gained knowledge of layout techniques from colleagues when putting adverts together using Quark Express which appeared regularly in the Guardian Job Section.

Bsc (Hons), Internet Tecnology, First Class Hons

S; D, Business Studies; Information Technology; General Studies (E)