Robert Trolinger Email & Phone Number

Daytona Beach, Florida Area

• Sales – product knowledge, sales process, current promotions; training & execution to ensure weekly/monthly/yearly goals are met
• Customer Service – provide exceptional service ensuring customer satisfaction
• Inventory Management – track & stock to ensure levels meet customer demand
• Cash Management – reconciliation, deposits, cash on hand
• Performance Management – create reports to track performance to goals, coach associates
• Staffing/Scheduling – hire & schedule efficiently to meet goals & ensure coverage especially during peaks

Raleigh, NC

• CrossFit Level 1 certificate
• Sales & Service – create environment to ensure repeat business by providing exceptional customer service and motivational support

Lake Tahoe, CA

• Sales & Service - Provide exceptional customer service ensuring repeat business
• Drive value of services offered – a satisfied customer is the best strategy for future business
• Do whatever it takes to get the job done by assisting in other departments when asked and needed

Spartanburg, SC

• Tested & gave feedback to ensure user friendly experience & website functionality
• Determined market segment/target market & created marketing budget
• Created & implemented marketing plan to reach target market
• Researched marketing tactics – Email, Direct Mail, Social Media, etc.
• Created marketing materials – Direct Mail, Press Release, Social Media
• Prepared presentation for and presented at Board of Directors Meeting

Greenville, SC

Pulled data from several sources and consolidated into master report & made Quality Control calls to service centers to ensure agents were following scripting.