Director Workforce Management
Current
Jul 2024 - Present
AeroLeads people directory · profile
Robert Tuck Email & Phone Number
Vice President/Senior Director with experience and success leading Global Workforce Optimization, Customer Service, Business Improvement, PMO, L&D, Reporting and Insight organizations.
at
HomeServe USA
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Vice President/Senior Director with experience and success leading Global Workforce Optimization, Customer Service, Business Improvement, PMO, L&D, Reporting and Insight organizations.
Location
Newnan, Georgia, United States
Company size
Who is Robert Tuck? Overview
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Quick answer
Robert Tuck is listed as Vice President/Senior Director with experience and success leading Global Workforce Optimization, Customer Service, Business Improvement, PMO, L&D, Reporting and Insight organizations. at HomeServe USA, a with 650 employees, based in Newnan, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Robert Tuck.
Robert Tuck previously worked as Director Workforce Management at Homeserve Usa and Vice President Client Engagement / Operations / Workforce Management & Optimization at West Technology Group, Llc.. Robert Tuck holds Bachelor Of Arts - Ba (Equivalent), Hnd Business & Finance from Swindon College.
Company email context
Email format at HomeServe USA
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HomeServe USA
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Profile bio
About Robert Tuck
I have been leading global workforce optimization, operations, and client engagement teams for over 10 years, with a passion for delivering excellence and innovation in the contact center industry. As the Vice President of Client Engagement at West Technology Group, a leading provider of strategic and operational solutions to clients across the globe, I oversaw the planning, execution, and evaluation of projects that enhanced customer experience, optimized resources, and drove improved business outcomes.My core competencies include long-term strategic planning, global technology strategy, workforce and site optimization, business improvement, PMO, and learning and development. I have successfully implemented WFM and telephony systems, designed working patterns, managed budgets, and supported recruitment and restructuring initiatives. I have also contributed to the profession and development of people, as recognized by being a finalist in The Forum's Customer Contact Innovation Awards three times and receiving a Forum Hero Award. I am always looking for new ways to leverage my expertise and experience to create value for my clients, partners, and colleagues.
Current workplace
Robert Tuck's current company
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Homeserve Usa
5 roles
Robert Tuck work experience
A career timeline built from the work history available for this profile.
Vice President Client Engagement / Operations / Workforce Management & Optimization
Global Workforce Optimization / Workforce Management (WFM/Resource Planning) - Forecasting, Planning, Scheduling, Real-time, Customer and Employee Insight / Reporting / Analytics, VOCPMO (Program and Project Management) & Business ImprovementTraining & DevelopmentLong Term Strategic PlanningGlobal Customer Operations and Contact Center Technology Strategy - ACD, IVR, CRM, Speech Analytics/Text to speech/Interaction Analytics, RPA, Chat, e-mail, Agent DesktopGlobal Site Optimization
Oct 2016 - Jan 2024
Senior Director Of Workforce Optimisation
Long Term Strategic PlanningGlobal Technology StrategyWorkforce and site optimisationForum Hero Award 2016 Finalist in The Forum's Customer Contact Innovation Awards 2014 & 2016
Oct 2012 - Oct 2016
Contact Center Senior Forecasting & Planning Manager
• Heading up a department responsible for setting Service Delivery Strategy covering Long Term Capacity Planning, Budgeting, Outsource partner forecasting, Real Time delivery, Scheduling & Working Patterns development, Contact Centre Performance Reporting, IVR development and more.• Implementation of Impact 360 v10.4 WFM.• Finalists in the Professional Planning Forum’s Customer Innovation Awards for 2012.
Apr 2007 - Oct 2012
Call Center Real Time Manager
Jul 2004 - Mar 2007
Team & coworkers
Colleagues at HomeServe USA
Other employees you can reach at homeserveusa.com. View company contacts for 650 employees →
LT
Lauren Tewalt
Colleague at Homeserve UsaSignal Mountain, Tennessee, United States
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BC
Brandon Calp
Colleague at Homeserve UsaOoltewah, Tennessee, United States
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IW
Isis Walker
Colleague at Homeserve UsaChattanooga, Tennessee, United States
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SG
Shirley Galarza Epstein
Colleague at Homeserve UsaNorwalk, Connecticut, United States
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LW
Linda Williams
Colleague at Homeserve UsaNorwalk, Connecticut, United States
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MT
Michael Twardowski
Colleague at Homeserve UsaNew York City Metropolitan Area, United States
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SH
Stephen Hadden
Colleague at Homeserve UsaFort Mitchell, Kentucky, United States
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JC
Jeanne Critzman
Colleague at Homeserve UsaNorwalk, Connecticut, United States
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CM
Cabrisha Mcdonald
Colleague at Homeserve UsaSan Antonio, Texas, United States
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MS
Mini Saxena
Colleague at Homeserve UsaUnited States
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Lauren Tewalt
Colleague at Homeserve UsaSignal Mountain, Tennessee, United States
View →
BC
Brandon Calp
Colleague at Homeserve UsaOoltewah, Tennessee, United States
View →
IW
Isis Walker
Colleague at Homeserve UsaChattanooga, Tennessee, United States
View →
SG
Shirley Galarza Epstein
Colleague at Homeserve UsaNorwalk, Connecticut, United States
View →
LW
Linda Williams
Colleague at Homeserve UsaNorwalk, Connecticut, United States
View →
MT
Michael Twardowski
Colleague at Homeserve UsaNew York City Metropolitan Area, United States
View →
SH
Stephen Hadden
Colleague at Homeserve UsaFort Mitchell, Kentucky, United States
View →
JC
Jeanne Critzman
Colleague at Homeserve UsaNorwalk, Connecticut, United States
View →
CM
Cabrisha Mcdonald
Colleague at Homeserve UsaSan Antonio, Texas, United States
View →
MS
Mini Saxena
Colleague at Homeserve UsaUnited States
View →
1 education record
Robert Tuck education
-
Swindon College
FAQ
Frequently asked questions about Robert Tuck
Quick answers generated from the profile data available on this page.
What company does Robert Tuck work for?
Robert Tuck works for HomeServe USA.
What is Robert Tuck's role at HomeServe USA?
Robert Tuck is listed as Vice President/Senior Director with experience and success leading Global Workforce Optimization, Customer Service, Business Improvement, PMO, L&D, Reporting and Insight organizations. at HomeServe USA.
Where is Robert Tuck based?
Robert Tuck is based in Newnan, Georgia, United States while working with HomeServe USA.
What companies has Robert Tuck worked for?
Robert Tuck has worked for Homeserve Usa, West Technology Group, Llc., Intrado, and Thames Water.
Who are Robert Tuck's colleagues at HomeServe USA?
Robert Tuck's colleagues at HomeServe USA include Lauren Tewalt, Brandon Calp, Isis Walker, Shirley Galarza Epstein, and Linda Williams.
How can I contact Robert Tuck?
You can use AeroLeads to view verified contact signals for Robert Tuck at HomeServe USA, including work email, phone, and LinkedIn data when available.
What schools did Robert Tuck attend?
Robert Tuck holds Bachelor Of Arts - Ba (Equivalent), Hnd Business & Finance from Swindon College.
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