Robert Turner Email & Phone Number

Reston, VA, US

Provide installation, maintenance, and troubleshooting support of information system applications and related peripheral hardware. Apply all applicable STIGs to supported Video Teleconferences systems. Provide maintenance, troubleshooting, and repair services for VTC and conference room systems. Support installation and configuration of new VTC hardware.

Sierra Vista, Arizona, US

Provide installation, maintenance, and troubleshooting support of information system applications and related peripheral hardware. Apply all applicable STIGs to supported Video Teleconferences systems. Provide maintenance, troubleshooting, and repair services for VTC and conference room systems. Support installation and configuration of new VTC hardware.

Reston, Virginia, US

• Manages and maintain NIPRNET & SIPRNET VTC network servers, Coordinate & configure VTC neighboring relationships with NORAD NORTHCOM external federal agencies & governments. Provide government with recommendations to.
• Revamped monthly performance maintenance inspection program to ensure all 33 conference rooms VTC suites &N2C2 mission systems are inspected to meet government requirements
• Configured servers & fixed neighboring relationship issues with PAYCOM, EUCOM, OSD & ODC Mexico to reestablish point to point and bridge dialing
• Installed new PEXIP VTC infrastructure SIPRNET & NIPRNET, completed dial rules, 140 VTC endpoint registrations and neighbored with 18 outstations.

Bedford, MA, US

Contract Primary Change to Leidos.

Chantilly, Virginia, US

• Responsible for coordinating NIPRNET and SIPRNET VTC connectivity, testing of the VTC suites/software and loading VTC software on end-user’s computers. Provide VTC support for external entities such as other federal.
• Provide classified and unclassified video teleconference network support for all NORAD NORTHCOM endpoints
• Trouble shoot, install and mount all mission critical televisions/monitors for NORAD NORTHCOM
• Facilitate allied VTC connection via ISDN to conduct VTCs with customers outside of the United States
• Selected to perform duties as interim Lead from Dec 18 – Apr 19

Colorado Springs, Colorado, US

• Responsible for providing 24/7 video teleconferencing support for the southwest Asia area as well as globally. In charge of classified bridge conference scheduling, assisting level 1 technicians and supervisor of 4 VTC.
• Managed coordinating, connecting and monitoring of over 200 VTC calls per month yielding a 100% success rate
• Eliminated network vulnerability in less than 24 hours by immediate loading software updates on 26 endpoints
• Responsible for initial job certification training, all techs trained in 30 day exceeding company standard by 15
• Provide management with weekly activity reports, monthly metrics of total VTCs performed and BMC tickets closed

Colorado Springs, Colorado, US

• Provide technical and operational support to level 1 VTC technicians representing multiple organizations Key Accomplishments:
• Installed desktop & conference room VTC suites, configured devices & network settings, up and running in one day
• Identified VTC connectivity issues, remotely corrected device settings to resolve poor reception transmission issues
• Performed troubleshooting/fix actions to close 300 BMC remedy trouble tickets, all tickets closed in 48 hours

Colorado Springs, CO, US

• Responsible for NIPR and SIPR video teleconferencing support for USAFA and the 10th Air Base Wing. Provide presentation and public address support: i.e. audio systems, wired/wireless mics, projectors, portable screens..
• Utilized encryption devices, KIV7m & KG250, to conduct 100+ classified VTCs for the USAFA 98% success rate
• Provided A/V support for Air Force top leaders conference CORONA, zero issues with VTC or AV communications
• USAFA Falcon Football Stadium Audio tech, set up public address system, referee wireless mic & VIP suites audio
• Arranged PA system, projector & portable screen for monthly newcomer’s briefing, new personnel knowledgeable of base policies & available resources
• Trained customers on classified & unclassified video teleconferencing practices and explain all essential equipment

Randolph AFB, TX, US

• Managed all aspects of Knowledge Operations & 13 Airmen in support of 50th Space Wing and eight globally separated unitsKey Accomplishments:
• Oversaw transformation of Base Knowledge Operation Management career for 13 personnel. Ensure position realignment and coverage of all units. Developed weekly status briefings to keep executive leadership abreast.
• Complied work center weekly activity reports for executive leadership to document all completed task, status of open task and provided foresight to potential company/customer matters.

Randolph AFB, TX, US

• Managed staff of eight personnel who oversaw 65 local/geographically separated units’ program maintainers of SharePoint, Freedom of Information Act, Records Management, Base Operating Procedures and Base Mailroom.Key.
• Responsible for 14 STE phones & Fortezza cards, assisted customers with use & maintain 100% accountability
• Coordinating the online streaming of 15 company town hall meetings tofive5 geographically separated units via Defense Connect Online, keep 8000 employees up-to-date of company’s vision.
• Coordinated VTC for employee’s retirement ceremony to allow his deployed brother in Afghanistan to view

Randolph AFB, TX, US

Directed staff of five personnel, provided staff support for Top Secret mission of Space-Based Infrared System Squadron, direct support US national security

Randolph AFB, TX, US

• Oversaw implementation of DOD 8570 standards. Monitored training & issued certification pretest to members prior to certification test, unit certification pass rate of 98%
• As base SharePoint administrator I trained unit level administrators on how to utilize SharePoint to efficiently accomplish unit mission

Randolph AFB, TX, US

• Baselined new CPU’s and provided IT support for 1000 personnel & maintained 520 workstations located in five geographically separated facilities.

I graduated from Full Sail University with a bachelors in Science Music Production. Since graduation I've been work freelance music producer and DJ.

I was the resident DJ.

I was a resident DJ.

Bachelor Of Applied Science (Basc), Music Production

Associate'S Degree, Management Information Systems And Services

Associate'S Degree, Logistics, Materials, And Supply Chain Management

Associate'S Degree, General Studies