Robert Turner Email and Phone Number
Kalamazoo, MI, US
Robert Turner's Location
Kalamazoo, Michigan, United States, United States
Robert Turner's Contact Details
Robert Turner work email
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Robert Turner personal email
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Robert Turner phone numbers
About Robert Turner
o A highly motivated, strategic, results-oriented leader with over 15 years of experience in the information security and risk management field, focused on building strong cybersecurity operations, cost reduction through tool rationalization and consolidation, and building exceptional teams with a hands-on leadership focus.o Broad knowledge of regulatory and industry requirements such as HIPAA, HI TECH, GLBA, SOC, PCI and hands-on experience developing risk-based strategies in support of industry accepted information security frameworks (NIST series, etc.).o Extensive experience developing and implementing policies & procedures and providing expert, situational leadership working within complex and diverse organizations to build high performing enterprise level information security programs.o Highly skilled in performing information security assessments and providing advisory expertise to senior executive leaders, management teams and staff. Highly collaborative in problem solving, focused on balancing strong security practices with the needs of the business.o Dedicated intentionality to reduce the impact of unwanted risk. Strong capacity to solve complex problems by breaking them down into language and concepts that senior executives can understand and support.o Certification and years of experience in managing incident response at leadership level as well as honed hands-on skills for containment and eradication of threats. o Expert skills interpreting global, national and industry laws regulations and standards and have successfully executed on tactical and strategic improvements to meet those requirements.
Robert Turner's Current Company Details
Robert Turner Work Experience Details
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Senior Director Of Metadata And ObservabilityOverpower.AiKalamazoo, Mi, Us
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Director - It SecurityBissell Homecare, Inc. Apr 2021 - PresentGrand Rapids, Michigan, Uso As the senior leader for cybersecurity, I lead all efforts for security improvements and remediation initiatives throughout the organization. This includes collaboration with multiple, matrixed teams to deliver to on roadmap priorities, including building multi-year security roadmaps, individual projects, and budgets.o Within security operations, I regularly conduct rationalization exercises to maximize investments in our stable of security tools. I have led work to develop my team’s skillset for threat hunting, penetration testing, red team, and other exercises. We are also focused on upskilling within the Security Operations Center (SOC) through training, automation, and managed service providers.o I have renewed our life-cycle programs for risk management, vulnerability management, secure coding, and cloud architecture. I frequently write and deliver organizational communications including security awareness, organizational updates, and quarterly leadership presentations.o I have enhanced relationships with key individuals within privacy and legal teams to build discipline and scrutiny for contracts regarding security, privacy, and legal elements to ensure compliance with regulatory requirements, as well as represent our customer’s and consumer’s expectations. Our extensive partnership with privacy has updated our organizational incident response process, adding my significant training and experience with National Incident Management System (NIMS) Incident Command System. I also contribute years of experience in authoring security and operational policies and documentation stacks. -
Director Information SecurityBronson Healthcare May 2018 - Apr 2021Kalamazoo, Mi, Uso While in the role as Director for Information Security, I was responsible for Security Engineering, Vulnerability Management and Risk Management programs. As the senior leader for cybersecurity, I oversaw major security projects including capabilities enhancements as well as cost savings initiatives, saving 34% of my budget in my first 18 months on the job. I provided leadership for teams conducting internal and external investigations and led incident response, in coordination with the Bronson Privacy team.o With my team, I led NIST-based assessments and injected those results in tactical and strategic planning, including cybersecurity roadmaps. As the Information Systems Security Officer, I was directed our HIPAA compliance efforts as well as other state and federal regulations applicable to information security.o Additionally, toward the end of my tenure, I worked hands-on with the network and unified communications teams to successfully complete large projects that had stalled within IT operations, including firewall upgrades, E911 project implementation and telephony lifecycle refresh programs. -
Manager, Information Security Governance, Risk And Compliance (Grc)Spectrum Health Mar 2018 - May 2018Grand Rapids, Mi, Uso For this short assignment at Spectrum, I led the organization's risk, governance, and compliance program, under the GRC Director. I worked with the team and effectively reimagined the 3rd party risk, reducing time to complete assessment by 60%. I also led policy and architecture development and incident response plan process documentation. -
Manager, Cyber Threat And RiskSpectrum Health Mar 2017 - Mar 2018Grand Rapids, Mi, Uso I managed two teams in this role: Cyber Threat Management, Vulnerability Management and the Risk Management teams. In addition to building out our operational service catalog, I led our metrics effort and acted as subject matter expert on our CMM 4 imitative. As part of our Cyber Threat Management (CTM) program, I also led the team to create and implement the first successful internal threat advisory program. I was also proud to partner with our finance organization to deliver on our PCI compliance goals for the organization.
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Manager, Information Security Operations And EngineeringSpectrum Health Jul 2015 - Mar 2017Grand Rapids, Mi, Uso As part of my initial effort, I led 25 staff members in the security tool engineering team through a platform rationalization and documentation program, reducing inefficiencies, unwanted expense, and unnecessary downtime, saving 18% of our budget in our first year. o With credit to a great team, we created the first formal security operations center and hired high skillset individuals to fill out our growing capabilities. I also co-authored information security incident response plans with my security operations director and created deep relationships within the organization for successful implementation. o My team created and hosted several organization-wide incident response exercises for the Information technology organization, as well as including broader clinical and business communities. These exercises were very well received at the executive level and built awareness around our ability to effectively execute on continuity programs.
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Information Security Governance Manager, Global It SecurityJohnson Controls Oct 2014 - Jul 2015Cork, Ireland, Ieo In this role, I built a new governance program including new capabilities for global enterprise information security including policies, standards, key processes, and security controls.o I created information security supporting services for mergers, acquisitions and divestitures, information security metrics design, updating and maintain library of information security documentation.o In partnership with my director, we coordinated operation of information governance boards and councils aligned security risk management processes with overall corporate risk management philosophy, as well as improved the effectiveness of incident response process.o I spent a large amount of time as IT security ambassador, consulting and aligning our changes to the information security programs across information technology as well as business lines using pro-active marketing, meetings, newsletters, and other key communications. -
Is Help Desk ManagerHolland Hospital Apr 2011 - Sep 2014Holland, Mi, Uso In this role, developed, led, and motivated a team of Helpdesk and Desktop Technicians to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness. During my tenure we doubled our ability to accept incoming calls with no additional staff and no decrease in service metrics.o I participated with the teams to conduct hands on work, including scheduled software updates and the organizational upgrade to Windows 7.o I took the initiative to rebuild our inventory program including installing a secure cage to protect assets as well as developing key process to scan and record our entire inventory into our help desk system, resulting in a 99% inventory accuracy for $10 million in technology assets.o Directing my team, we developed a new performance measurement framework and facilitated feedback system to team members on issues such as customer service, communication, and technical skills.o As a result of my speaking skills, I was chosen to lead the professional and technical development of IT team leaders enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support. -
Information Security CoordinatorHolland Hospital Sep 2005 - Apr 2011Holland, Mi, Uso Under the direction of the IS Director/HIPAA Security Officer developed and implemented security solutions, including the ongoing assessment, and tracking of compliance to required security guidelines across the enterprise computing environment.o Acted as administrator for IT systems that enforced security policies and audit controls in our Windows environment.o Successfully prepared for and responded to external audits, penetration tests and vulnerability assessments, resulting in year over year improvements.o Developed process and responded to requests for investigations of policy violations or misuse.o Performed hands-on support for a wide range of security technologies including, but not limited to: SIEM, IDS/IPS, content filtering, logical access controls, identity and access management, data loss prevention, content filtering technologies, and vulnerability scanners.o Led policy management for the IS organization including writing new policies and maintaining updates and version control.
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Chief Of Staff, Michigan WingCivil Air Patrol Jul 2010 - Dec 2011Maxwell Afb, Al, UsSupport the Michigan Wing Commander, Civil Air Patrol in program and personnel management, professional and organizational development, emergency management and governance.Key duties-Promote objectives and purposes of Civil Air Patrol (CAP) by encouraging the achievement of established goals and programs by all units and by establishing new goals and programs within the wing.-Establish plans, policies, and procedures necessary to the proper conduct of wing affairs.-Ensure the safety of personnel and equipment though an active and aggressive safety education and inspection program.-Be aware of the accomplishments, problems and degree of compliance by subordinate units with policies and directives through a system of inspections, reports, and staff visits.-Inform the chain-of-command of progress toward achievement of objectives, notable accomplishments, problem areas, and other matters of interest.-Refer problems that cannot be resolved at wing level to appropriate the chain-of-command.-Select and appoint high caliber wing staff members and remove from wing staff positions those members deemed unqualified or otherwise unsuitable to continue in their positions.-Appoint high caliber commanders of subordinate units when replacements are needed and remove unit commanders from positions whenever they are considered unqualified or otherwise unsuitable.-Make recommendations for approval promotions, awards and decorations for members within the wing.-Maintain familiarity with the Civil Air Patrol Constitution and Bylaws, all CAP governing directives and all policy matters affecting their command. Additional Contributions-Conduct Quarterly Internal Financial Reviews-Participate on the Finance Approval Board-Organize and instruct at professional development training sessions-Participation and qualifications in Emergency Management including ICS and tactical roles -
Is ManagerLake Michigan Financial Corporation Oct 2001 - Dec 2005Innovative and cost effective information systems support for a bank holding company.Key Duties-Consult with users, management, vendors, and technicians to assess computing needs and system requirements-Stay abreast of advances in technology-Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines-Evaluate the functionality of systems against future requirements and evolving workflow-Implement and manage security or integrity and backup procedures-Schedule and conduct workstation and server upgrades-Providing user training, support, advice and feedback-Managing secure network access for remote users-User account provisioning and group policies-Draft and implement company information systems policies-Coordinate and respond to regulatory audits
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ConsultantEnterprise Computing Dec 2004 - Sep 2005Consultant for IT infrastructure and security-Developed business plans-Created policies and procedures to match business culture and regulatory requirements-Participated in engagements for security best practice-Vulnerability and risk assessments-Disaster recovery planning and documentation
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Trust Network Services ManagerOld Kent Bank Apr 2000 - Oct 2001Manager for Help Desk, Application Support and Network Infrastructure teams. Key Duties-Managed three teams and associated team leaders for work direction, KPI and SLA metrics.-Act as customer liaison for the trust division for corporate initiatives.-Drive help desk performance for standard metrics: Abandon Rate, FCR and SLA achievement.-Maintained a high level of employee morale within the team.-Prepared the support team for new product/service releases.-Acted as project manager for IT projects.-Managed data center and disaster recovery planning and testing
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CaptainUnited States Air Force Mar 1989 - Oct 1996Randolph Afb, Tx, Us
Robert Turner Skills
Leadership
Security
Information Technology
Information Security
Disaster Recovery
Networking
Hipaa
Program Management
Training
Policy
Vulnerability Assessment
Change Management
Governance
Public Speaking
Performance Metrics
Security Policy
Business Continuity Planning
It Security Policies
It Security Best Practices
Business Continuity
Risk Assessment
Organizational Leadership
Workplace Coaching
Situational Leadership
It Security Assessments
Change Control Board
Information Security Standards
It Audit
It Service Delivery
Customer Service Operations
Information Security Awareness
Gcia
Gcih
It Asset Management
Data Security
Cybersecurity
Vendor Management
Service Level Agreements
Budget Management
Risk Management
It Risk Management
Nist
Security Information And Event Management
Payment Card Industry Data Security Standard
Cybersecurity Framework
Software Documentation
Itil
System Administration
Computer Security
Problem Management
Emergency Management
Homeland Security
Help Desk Implementation
Contact Center Operations
Competency Based Training
It Documentation
End User Manuals
Call Tracking
Help Desk Support
Cissp
Contact Center Management
Robert Turner Education Details
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Central Michigan UniversityGeneral
Frequently Asked Questions about Robert Turner
What company does Robert Turner work for?
Robert Turner works for Overpower.ai
What is Robert Turner's role at the current company?
Robert Turner's current role is Senior Director of Metadata and Observability.
What is Robert Turner's email address?
Robert Turner's email address is tu****@****lth.com
What is Robert Turner's direct phone number?
Robert Turner's direct phone number is +161639*****
What schools did Robert Turner attend?
Robert Turner attended Central Michigan University.
What are some of Robert Turner's interests?
Robert Turner has interest in 5 String Banjo, Disaster And Humanitarian Relief.
What skills is Robert Turner known for?
Robert Turner has skills like Leadership, Security, Information Technology, Information Security, Disaster Recovery, Networking, Hipaa, Program Management, Training, Policy, Vulnerability Assessment, Change Management.
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