Robert Tuson Email and Phone Number

Supporting a number of sites to include Maidstone, Kidbrooke and Purley Overseeing the full operations and ensuring standards and processes are delivered consistently  Co-ordinating all health and safety activities to ensure the club adheres to all relevant policies  Delivering club balance scorecard targets through target setting and coaching Ensuring the club is adherent to brand standards policies  Ensuring all new and current team members receive ongoing training to meet necessary standards  Reviewing health and safety compliance, ensuring they have been diligently completed and actions are in place to address any contra-indications Delivering compliance and health and safety legislation at all times including full adherence to the completion of prime safety system, crisis management policies, compliance audits, health and safety and pool plant audits Reviewing statutory compliance documents including fire risk assessment and legionella risk assessment Coordinating and cascading relevant information and training to team members including carrying out new starter inductions and ongoing training Ensuring profit margin and financial targets are achieved and that costs are minimised contributing to the club’s profit and loss performance  Managing stock, repairs and ordering systems, following the operating and finance procedures Recruiting and developing team members by performing one to ones and formal performance and development reviews Maximising the member experience and member participation through great facility standards and management, along with taking ownership of enquiries and feedback Designated child protection officer responsible for ensuring that all requirements of the safety guide are followed at all times Working with partners and contractors to ensure the facility is maintained  Ensuring contractors are following correct procedures from signing in and adhering to company policies

 Site management of a new £8 million multiuse sporting facility Delivered the commercial, operational and community strategies Drove revenue through catering and events, usage hire and memberships Oversaw all aspects of the centre’s operation including the delivery of events and contracts Recruited team members and developed through training and reviewsAchievements: Implemented all the procedures, policies and operational requirements for a new facility 93% brand audit score  Planned and oversaw the opening ceremony (opened by the minister of sport)

 Reported to the General Manager with operational responsibility for P&L  Managed all hotel operations to include Health and Safety Annually setting of the leisure and spa budget, incorporating a strategy for growth of revenues and profit Set and reviewed sales and marketing strategies to drive membership sales and other revenue streams Worked alongside other directors in delivering and achieving hotel strategies and performance - £6million turnoverAchievements: 9% membership growth  Achieved 106% of budgeted revenue during the first six months in 2012 94% score on mystery visit / call for membership enquiry’s / achieved top position within group High brand audit score - 92% in 2011

 Oversaw the club’s operation, drove membership and sales Performance monitored through KPI’s Performance managed team members through appraisals and 1-1’s Duty management Delivery of presentations to senior leaders Achievements: 19% increase on revenue from 2010 to 2011 8% membership growth