Robert Tuttle Email & Phone Number

Gallatin, Tennessee, United States

General ResponsibilitiesServe as a technical advisor on complex data, applications and systems management and administration issues and performs related duties as assigned. Primary point of contact and oversee the troubleshooting/design/configuration/implementation involving Sumner County’s County Wide Network & Server Infrastructure (critical and non-critical). Additionally, I am also the primary point of contact and oversee the troubleshooting/design/configuration/implementation of the Sumner County 911 Network, Server Infrastructure, and all 911 Hardware (critical and non-critical).Key Duties. • Administrator of Sumner County Financial ERP (Munis) & Payroll System• Responsible for the Citrix / Virtual Environments• Data (Backup and Recovery) on Sumner County Servers• Exchange Server Administrator• System / Network Administrator for Sumner Network• System / Network Administrator for 911 Center• Assist Help Desk and Network Administrator with issues they are unable to resolve

Hendersonville, Tennessee, United States

General ResponsibilitiesI was responsible for providing technical support to Nationwide Studio, Teddybear Portraits, and Laugh Out Loud Photography employees. Responsibilities included support for all in-house and 3rd party software to all office and field employees. Key Duties. • Utilize KACE ticket system to manage and maintain a record of all support calls, IT assets, inventories, system deployment, and security patches.• Assign Software Licenses to appropriate users• Create users in AD, Assigned them their proper email address, Made them the proper member of (Domain user, Office 365 etc.), Assigned them to their organization (Job title, department, company, manager and direct reports), Logged their users machine into the domain and assigned the machine to its proper location• Used Exchange to assigned proper group distribution groups, and set the proper retention policy, I allowed the user to have access to their email from a mobile device, When employees were fired I would pull the PST and properly store it in their correct location.• Used Microsoft 365 administration to further define their email, I assigned them their license or licenses according to their function (teams, l1, l3 etc) reset passwords and assigned them to their work groups.• Used Dynamics 365 for CRM to assign the employee their manager, further defined their roles within the company, assigned them to their correct office.• Image computers for employees• Repaired or parted out all hardware.

Gallatin, Tennessee, United States

General ResponsibilitiesResponsible for providing L3 technical support to SERVPRO’S critical business systems. Responsibilities encompass support for SERVRPO’s in-house developed software including the support and installation of applications for Franchises nationwide and corporate employees. Help support L1 & L2 with questions to provide the best solution for our franchises. Use Revelations Ticket System to keep track of all tickets reported by franchises along with TFS/Jira tickets that are submitted to developers for fixes and/or bugs found in the software.Key Duties• Actively and consistently support all efforts to simplify and enhance the Franchise/Customer experience. • Utilize ticket systems to manage and maintain a record of all support calls for responses.• Manage the level three support ticketing queue to ensure escalated issues are being addressed in a timely fashion.• Assist in Pre and Post production releases of application enhancements/fixes (some are after hours).• Communicating with our Business Analyst and Developers to identify and release bug fixes. • Documenting in detail any issues with our software and the steps to reproduce those issues. • Travel to Franchises nationwide for application support or install needs as requested.• Assist in creating requirements for new or improved application features.

Lebanon, Tennessee, United States

General ResponsibilitiesPerform complete system set-up for customers that includes Google, AT&T, State of Georgia, NSA, and US Military.Key Duties• Custom laptop, desktop, tablet, and server configurations and settings.• Laptop, desktop, tablet and server software set-up including loading of the OS along with specific software requested by the customer.• RAID configurations.• BIOS set-up and flashes.• Ability to troubleshoot any problems that may occur.• Use of VMware, Dell management tools and VSphere on a regular basis.

Portland, Tennessee, United States

General ResponsibilitiesSupervise all day to day activities.Key Duties• Open and close the business.• Oversee employees’ task during the day.• Handle customer complaints.• Provide all IT support for our systems.• Work closely with ISI to resolves issues that arouse from the Ubuntu updates that we received.

Castalian Springs, Tennessee, United States

General ResponsibilitiesPlan, Organizes, and controls overall functions of the organization in accordance with corporate policies and objectives.Key Duties• Supervises and directs overall organizations affairs.• Carries out all policies and procedures established by the Board of Directors.• Serves as a non-voting Board member.• Prepares an annual budget showing the expected receipts and expenditures.• Selects, employs, controls and discharges all employees and maintains personnel policies.• Keeps all physical properties in good repair and operating condition.• Supervises all business affairs and ensures that all funds are collected and expended to their best possible advantage.• Works through the Clinical Staff and all others rendering professional services to ensure the best possible patient care is delivered.• Submits reports to the Board of Directors showing the clinical services and financial activities of the organization and any special reports that may be required by the board.• By means of the minutes and committees' report and on-site observation, monitors and assesses the operations of the Clinical Staff and makes recommendations to ensure proper functioning.• Represents the organization on State committees, alcohol and drug association boards, and in any other community activities.• Continually update strategic plans to enhance the growth and image of The PathFinders' Organization.

Castalian Springs, Tennessee, United States

General ResponsibilitiesMaintain and expand existing networks, local or virtual, maintain all servers and computer hardware and software for all devices in the organization. Develop forms and/or other computer tools to enhance the productivity of computer tasks. Establish policies and procedures for data storage and restoration. Training of all Personnel in computer use and software utilization. Strong interpersonal and communication skills. Capable of writing purchase justifications and work with all Vendors to get the best price for all parts as neededKey Duties• Analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals. • Document, maintain, update and/or replace computer hardware and software as needed.• Support and maintain user account information including rights, security, and systems groups.• Ensure that all systems are HIPAA compliant.• Maintain safe storage of software media for emergency restoration.• Establish effective data storage strategies for the storage and restoration of critical data.• Develop and maintain all system application, security, and network configurations• Troubleshoot network performance issues.• Identify, research and resolve all technical problems.• Provide support to all users including training• Ensure website is available at all times. Make changes as needed to keep webpage current. Insure that all email accounts are created and working properly from the website.• Administer and repair all phone related issues from the IWATSU Database for all locations.I also served as Tech Supervisor and Health and Safety Coordinator during my tenure at PathFinders, Inc.

Castalian Springs, Tennessee, United States

General ResponsibilitiesOversee all AP/AR operations and employees to ensure smooth operation including approval and signing of all payroll checks. Work with Board and President closely to maintain revenue flow and assist with all yearly budgets, strategic planning and yearly budget forecast. Maintain a working knowledge of all A&D Grants and experience in reaccreditations with C.A.R.F. and all Insurance Companies.Key Duties• Input data and set-up financial records on all new PathFinders patients for DUI, IOP, LIOP, and Residential.• Posts all charges, fees etc., for all patients.• Keeps record of bed days of Residential and attendance for all other programs.• Runs statement on all patients at the end of the month.• Files all insurance for billing.• Monitors insurance billed, and follows up on status if necessary.• Reconciles all payments received.• Enters all data for the State Programs.• Reconciles Data Report received from State Department of Tennessee.• Closes out each month’s transactions.• Compiles report for Write Offs and prepares necessary information needed for accounts to be turned over for collections.• Assist President with all other requested duties.