Robert Tyson Email and Phone Number
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Robert Tyson personal email
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Convergent thinker who uses process improvement, project management, and training strengths to turn around troubled operations.Skilled in identifying root cause of issues and translating complex processes into clear, understandable, and actionable steps. Enthusiastic leader who productively meets commitments with integrity.Available to discuss new opportunities, please contact me directly : rjtyson@tx.rr.com
Corrohealth
View- Website:
- corrohealth.com
- Employees:
- 238
-
End User Cloud SupportCorrohealth Oct 2020 - PresentPlano, Texas, United States
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Vdi Support SpecialistR1 Rcm Feb 2020 - Jul 2020Utilize ServiceNow ticketing system to manage full workload of technical service requests with complete responsibility for customer satisfaction. Perform work remotely with clients. Create an environment for team participation in documentation.• Completed L1 technical issues on over 1000 Horizon VMWare VDI desktop assignments completing all tickets 99.8% within SLA.• Granted access to requested VDI Pools or Dedicated VDI assignments• Administered client software installation, configuration, connection, and technical issues per client requests including follow ups to ensure 100% client satisfaction.• Developed documents in OneNote to create and maintain shared technical and on boarding documentation for new hires and team, including information procedures, ticket redirects, and technical resolutions.• Conducted remote work with Skype for business, Microsoft Teams, and WebEx. -
Senior Technical Support RepresentativeThomson Reuters Aug 2018 - Feb 2020Excelled in all aspects of desktop engineering, hardware, software, imaging, asset tracking and setup for 2200 onsite and remote employees. Developed remote service skills using Dameware, SCCM Remote, RDP, Skype, WebEx, PXE pre-boot. Resolved all tickets assigned via Service Now ticket system (SNOW) averaging 7 tickets per day.• Structured OneNote to build and maintain shared technical and on boarding documentation for new hires and team, including information procedures, redirects, technical resolutions, and asset management.• Executed data recovery on drives encrypted with Symantec Endpoint Encryption (SEE) and Microsoft BitLocker.• Directed vendors on hardware replacement as mandated by warranty contract.• Delivered on-site maintenance and repair, system reconfiguration, system installation, discontinuance, relocation, upgrade modification, and asset management. • Publishing member of knowledge base team writing and approving technical knowledge base articles. -
Iqbar Site Focal Lead / Project ManagerAt&T Dec 2005 - Aug 2018Dallas/Fort Worth AreaIQBar Site Focal Lead / Project Specialist Managed, trained, and mentored 10 + technicians. Standardized training documentation, procedures, and policies within walk-up support environment. Communicated with IBM management to inform status of work, potential or existing problems, and report root cause analysis on issues found.• Project Lead for Texas - Oversaw all Texas conference calls to review status and next steps for existing and upcoming projects. Led projects and technicians on location of 200+ pc with lease rolls from retiring hardware to new leased hardware.• Operated technical services at AT&T headquarters, with 5,000+ clients fulfilling a 98% approval rating.• Conducted advanced on-site maintenance and repair, system reconfiguration, system installation, discontinuance, relocation, upgrade, and modification.• Accomplished complex problem determination and repair activities for laptops, desktops, phones, and tablets. Installation, configuration, and support of several retail and internal businesses applications.• Collaborated directly with 3 different hardware vendors (HP, Dell, and Toshiba) for hardware repairs.
Robert Tyson Education Details
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Brookhaven Community CollegeContinuing Education Classes -
Devry Institute Of TechnologyComputer Information Systems
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North Lake CollegeAdult And Continuing Education And Teaching
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• Microhard TechnologiesContinuing Education Classes
Frequently Asked Questions about Robert Tyson
What company does Robert Tyson work for?
Robert Tyson works for Corrohealth
What is Robert Tyson's role at the current company?
Robert Tyson's current role is Technical Support Manager | End User Support Specialist | IT Project Lead.
What is Robert Tyson's email address?
Robert Tyson's email address is rj****@****.rr.com
What is Robert Tyson's direct phone number?
Robert Tyson's direct phone number is (800) 251*****
What schools did Robert Tyson attend?
Robert Tyson attended Brookhaven Community College, Devry Institute Of Technology, North Lake College, • Microhard Technologies.
Who are Robert Tyson's colleagues?
Robert Tyson's colleagues are Omar Angeles, Anna Mathew, Hari Krishna Uppala, Swathi Boddula, Suresh Paranthaman, Ramu Kotla, Mrutyunjaya Behera.
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