Robert Unger Email & Phone Number

Developer Segregation of Duties•Team Lead

•Consulted in Transportation and Retail industries•Project Management - Daugherty Project Management Certified•Scrum Master/Agile Coach•ICP – ATF (Agile Team Facilitation) Certified•Business Analysis•Change Management and Integration•Business Process Improvement•User Acceptance Testing & Pre-Production Validation Testing: Scope Development, Planning, Execution, and Closure•Performed initial scoping and research for a new Performance and Learning Management tool; presented possible solutions, along with detailed comparisons to Owner/Vice President of the company•Led the Dallas new hire “Buddy Program”. Trained buddies, conducted on-boarding surveys, and recommended enhancements to new hire procedures•Brainstormed, socialized topics and agenda, and created materials for all monthly PM and BA Line of Service meetings•Overhauled the Daugherty Dallas SharePoint site; performed regular maintenance

•Consulted for large Telecom client (AT&T) for 4 years; also worked in the Medical and Financial industries•Project Management•Business Process Improvement•Change Management and Integration•Quality Assurance•Test Management Office•Defect Management•ITIL v3 Certified•ISTQB Certified•Directed “Lunch and Learn” training program for KPMG client team; set topics and agenda, coordinated content creation and speakers, and scheduled sessions•Managed all project and team finances, including: budgeting, billing, and reconciliation

•Fulfilled all aspects of corporate wide laptop refresh project - commended at International Managers Meeting by CEO for speed of overhaul•Provided End User Services support to all employees at corporate headquarters•Outfitted multiple blade servers for Data Center expansion project while working in Systems Engineering•Entrusted with privileged access to restricted locations and data•Reduced costs by implementing mail quotas for most personnel•Assisted in mapping/rewiring of Network IDF closet•Acquired experience with Lotus Notes/Domino and Microsoft Active Directory•Provided global support/processed help tickets while working in Network Operations Center