Assistant ManagerHR CaptainDistrict Reflexis Captain

Managed multiple teams to achieve sales, customer service goals, and the implementation of new initiatives for the store.Oversaw scheduling for store associates and manages the execution of store plans and priorities.Managed and approved merchandise processing and proceduresProvided advanced guidance to members of management team on operations and employee issues.Performed hiring, disciplinary, training, performance management, employee relations and termination activities in collaboration with manager and participates in Human Resources investigations as required.Managed inventory control, cash control and store opening and closing procedures.Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Created schedules for store associates and collaborated with managers to execute store plans and prioritiesBuilt strong operational teams to meet process and production demandsTroubleshot and resolved routine operational issues independently and collaborated with mangers on more complex issuesForecasted, budgeted, and planned for areas of responsibility to ensure the store meets business goalsManaged and approved merchandise processing and proceduresPerformed hiring, disciplinary, training, performance management, employee relations and termination activities in collaboration with manager and participated in Human Resources investigations as requiredPrepared RTV shipments for postage through careful packing, sealing and labeling of materialsEnsured all state/city regulated waste policies and procedures are followed

Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environmentInvestigated sensitive customer service complaints and delivered prompt resolution to customer satisfactionRolled out operational improvements and solutions to deliver top- notch customer serviceTrained new hires on products and services, best practices and protocols to reduce process gapsInterviewed, hired and trained staff for new store openingsCreated product training and offered staff development opportunities to increase service and salesGenerated KPI reports to track and improve metricsOversaw and assessed Bridal service staff activities to provide personnel with regular performance-related feedback.