Given the structure of the company and the nature of the role, the COO role requires me to be involved in all aspects of the company from assisting the Support Team through to being on the Itemate Board. My involvement in the different aspects of the business includes:Business Development• Assisting the Sales Team with New Business Development• Responding to RFIs and RFPs• Presenting proposals to prospective clients in Africa and the Middle East• Farmed Business Development – Understanding existing clients market and needs in order to design and implement necessary enhancements• Identifying areas where Itemate consulting services could benefit our clientsProjects• Costing and budgeting of projects• Ultimately responsible for the delivery of all projects• Final point of escalation for Projects• Mentoring and assisting the Project ManagersSupport Desk• Negotiate Support Contracts and SLAs with clients• Along with the Support Manager ensure the Support Team meets the SLAs• Final point of escalation for Support issuesAccount Management• Dealing with all levels of client account management from Clients L2 Support team to CEO• Build strong relationships with clients to ensure a lasting mutually beneficial relationship between the companiesStaff• Involved in the recruitment of local staff and in clients countries• Identify and build relationships with institutions that can assist with recruitment in client countries• Strive to recruit talented people or ones with potential and develop that potential• Understand the members of staff and what makes them tick to build the culture• Provide an environment where staff are able to performBoard and Operations• Developing and implementing Strategies for sales, operations, projects and products• Developing, tracking and reporting on annual budgets• Business Development forecasting• Identifying potential risks and developing mitigation strategies• Scenario planning

As Head of Operations and Projects I was responsible for then the completion of new implementations of the Itemate POS and Inventory Management Solution, upgrades, projects and ongoing operational support for the following companies: • MTN Cameroon• MTN Benin• MTN Ghana• MTN Afghanistan• MTN NEXT Division (JHB)• MTN Shared Services Hub (JHB)• MTN Dubai• Tigo Tanzania• MCI Iran• Orange Botswana• Econet Zimbabwe• Roshan Afghanistan

Project Manager for multiple projects in the Vodacom Billing department including projects on the following systems: • NEMO (Network Event Monitoring)• AICES (Automated Internal Control Enhancement System)• CSS (Commercial Support System)• CSMS (Community Services Management System)• LCR (Least Cost Routing System)

Project Manager for implementations of the Fundamo Mobile Wallet solution and the ongoing Account Management for clients including:• MTN Mobile Money South Africa/Standard Bank Community Banking• MTN MENA Region (Yemen, Sudan, Afghanistan)• MTN WECA (Benin, Congo, Ghana, Liberia, Guinea Bissau)• Maldives Monetary Authority (World Bank Project)• Telenor Pakistan• MCB Pakistan• Access Group Pakistan

Vendor/Project Manager for Old Mutual Employee Benefits in their relationship with a software vendor, SunGard Insurance Systems. The role included:• Building and Managing the client-vendor relationship• Managing the operational deliveries and issues• Working with the SunGard project and account managers based in Boston USA to prioritize deliverables according to Cape Town teams requirements • Facilitating issue resolution between SunGard and Old Mutual teams • Monitoring financial spend• Negotiating commercials with SunGard Sales/Account Managers for additional requirements • Management reporting on project progress and vendor performance with regards to delivery and quality

A member of the Project Management team for an outsourcing project between JPMorgan and RMB Asset Managers, where the RMBAM back office administration functions were being migrated to JPMorgan.