Robert Van Dam Email & Phone Number

Salt Lake City, Us

Jacksonville, Florida, Us

- Provided architectural mentoring and support for multiple development teams- Assisted in consolidation of multiple billing and provisioning systems into one shared system

- Lead a team of up to 11 Perl Developers and QA Engineers.- Functioned as effective DBA over terabytes of data- Built and maintained CI/CD of multiple repos using Bamboo (and later Jenkins) and unit/integration test suites- Built and maintained both internal and external (customer) facing APIs- Migrated over 2 million customers into open source billing system (Freeside)- Assisted in rollout of support for dozens of new gTLDs- Built bulk domain registration tool, allowing customers to register up to 500 domain names at once- Wrote and maintained hundreds of custom reports presented in html (with js enhanced graphs), csv, or xls(x)- Wrote over a dozen custom realtime dashboards for monitoring billing systems, support traffic, and internal server connectivity and responsiveness- Helped detect and prevent circular references in perl libraries causing apache to periodically run out of memory- Built system for charging customers VAT taxes according to their country of origin- Rearchitected database schema and related perl libraries to remove legacy limitations that impacted customer experience- Migrated over 300k customers from Ubersmith into proprietary billing system- Integrated marketing tools with Silverpop's Engage platform- Integrated with SpamExperts to resell spam protection services- Built reports for tracking trends in fraudulent customers and affiliates.

Jacksonville, Florida, Us

- Created a system for tracking productivity of support department calls, chats and tickets both historically and in real time. - Helped write proprietary billing system from scratch and maintained long term. - Imported thousands of existing customers into new billing system, maintaining all historical transactions - Maintained and enhanced internal project management software, including integration with Restful JIRA api - Created multiple tools to support project management integration with version control systems (cvs and later git) - Improved and maintained both internal and customer facing tools and utilities (Perl/Javascript/AJAX).

San Antonio, Tx, Us

Built a constraint-based prototype system for automatically extracting metadata (using LOM schema) from SCORM based courses (Oz programming language). Designed and built a system for testing and comparing several methods for automatically detecting distress in blogs of cancer patients using both natural language processing (supervised and unsupervised text classification) and quantitative analysis techniques (Java).

Provo, Ut, Us

Implemented full morphological lemmatizer (resulting stems are true English words). Created general tool to stem inflected English words. Reimplemented and enhanced ADtree (for efficient representation of statistical information) in Mozart/Oz programming language. Refined methods for using constraint programming techniques for natural language problems.

Rochester, Ny, Us

Annotated text and speech corpora for further research and analysis. Tested speech recognition system. Built system for using statistical data (via Google developer API) to determine linguistic features of words ('mass' vs 'count) (Lisp).

Rochester, Ny, Us

Helped develop and maintain open-source Perl-based homework system (WeBWorK). Improved and augmented existing web design and content. Designed and implemented new user interface tools. Regular interaction with professors at multiple universities.

Ms, Computer Science

Ba, Math

Bs, Computer Science