At DraftKings, my focus as Associate Director was on the strategic oversight of sportsbook operations, where attention to detail and decision quality are paramount. My role encompassed the development of risk and compliance frameworks, diligent business reporting, and driving product management excellence. The goal was to ensure a seamless and responsible gaming experience for our customers, which is underpinned by robust QA processes and innovative promotions management.The journey with Golden Nugget Online Gaming honed my competencies in digital sportsbook operations, laying the groundwork for my last leadership position. Within this dynamic environment, I've spearheaded migrations and rollouts, fortified customer service protocols, and cultivated an ethos of continuous improvement. Our team's commitment to operational integrity and customer satisfaction galvanized DraftKings' position as a front-runner in the industry.