Robert Vasile Email & Phone Number

Romania

- GAMD Identity Global Lead- SMC Initiative Lead - Romania- Delivery Excellence Global SME- Culture Global SME- CxO level engagement with strategic Microsoft Customers across CEE- Create a strategic support relationship with key stakeholders within the customer organizations to enable cloud consumption and drive adoption of Microsoft solutions.- Responsible for the overall growth, quality, and satisfaction of the customer’s services relationship- Help customers… Show more - GAMD Identity Global Lead- SMC Initiative Lead - Romania- Delivery Excellence Global SME- Culture Global SME- CxO level engagement with strategic Microsoft Customers across CEE- Create a strategic support relationship with key stakeholders within the customer organizations to enable cloud consumption and drive adoption of Microsoft solutions.- Responsible for the overall growth, quality, and satisfaction of the customer’s services relationship- Help customers accelerate the value of on-premises and cloud-based software investments by minimizing risk, reducing downtime, and leveraging new business opportunities.- Partner with Sales and other Services personnel to strategize and create new opportunities within CEE.- Responsible for Service Delivery Planning, Cloud consumption and usage, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services, Show less

Romania

The CSAM is accountable for end-to-end service delivery within an assigned portfolio of customers, representing Microsoft Services throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The Customer Success Account Manager serves as the Microsoft Services primary point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for both delivery and relationship management… Show more The CSAM is accountable for end-to-end service delivery within an assigned portfolio of customers, representing Microsoft Services throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The Customer Success Account Manager serves as the Microsoft Services primary point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for both delivery and relationship management resources and supervises the services delivered to customers by their team. Show less

Bucharest, Romania

The Microsoft App Assure service provides remote assistance to customers that are migrating to the modern desktop (Windows 10 and Office 365 ProPlus) and consuming updates who experience valid compatibility issues with: • Customer developed Line of Business (LOB) applications (including desktop and web apps). • Commercial applications developed by 3rd party Independent Software Vendors (ISVs). • Supported Microsoft products and services running on Windows 10 – e.g. customers… Show more The Microsoft App Assure service provides remote assistance to customers that are migrating to the modern desktop (Windows 10 and Office 365 ProPlus) and consuming updates who experience valid compatibility issues with: • Customer developed Line of Business (LOB) applications (including desktop and web apps). • Commercial applications developed by 3rd party Independent Software Vendors (ISVs). • Supported Microsoft products and services running on Windows 10 – e.g. customers experiencing compatibility issues transitioning add-ins from Office perpetual clients to Office 365 ProPlus on Windows 10. In addition, we now provide assistance for customers deploying Windows 10 Enterprise multi-session.By engaging with the FastTrack team, I as an App Assure Manager will work with the customer throughout their migration to Windows 10 and Office 365 ProPlus, and when they consume Windows 10 and Office 365 ProPlus updates through our semi-annual channel. My Job as an App Assure Manager is to engage the right Microsoft Engineers to address valid application issues including diagnosing and remediating compatibility issues - at no cost to customers with an eligible subscription. Show less

Bucharest, Romania

As part of the Oracle Service Cloud Global Business Unit, we support nearly 2000 global customers who serve more than 8 million users per day on our Service Cloud CX Suite - a cloud based technology platform that empowers our customers to engage directly with their customers through great Social, Web, and Contact Center experiences. Our approach to providing customer care is comprehensive, from resolving minor issues with no business impact to the highest business impacting issues… Show more As part of the Oracle Service Cloud Global Business Unit, we support nearly 2000 global customers who serve more than 8 million users per day on our Service Cloud CX Suite - a cloud based technology platform that empowers our customers to engage directly with their customers through great Social, Web, and Contact Center experiences. Our approach to providing customer care is comprehensive, from resolving minor issues with no business impact to the highest business impacting issues requiring detailed technical diagnosis and immediate issue resolution. Show less

London - West End(Romania)

Part of the team that constitutes the First Line of Support for Cushman&Wakefield.

Managed all Marketing decisions, creating awareness campaigns along side 8 websites with the purpose of turning the company into one of the most luxurious and recognized names in Romanian interior Design. Worked with Marinela Nita and Ion Bratianu to find the best solutions for growth.

In charge of managing the Security & Risk department for one of the biggest online casinos. Ran daily anti-fraud checks and worked with some of the word's biggest credit card companies. A thorough verification process ensured the company never loses.

Bachelor In Information Technology & Marketing, Information Technology, 9

Activities and Societies: Basketball Team University of Managerial Informatics

Programming Degree, Information Technology

Activities and Societies: Leader of the Basketball Team Advanced Sciences