Robert Vasquez Email & Phone Number

Bethesda

Process aging Reports to maintain focus of problematic and frequently delinquent customers on over 85 business lines currently under NASDAQ subsidiaries. Generate Dunning notices and prepare statement of accounts to provide correct customer contacts. Process refund/rebate logs. Respond to customer inquiries via online access, e-mail, phone, fax, written correspondence. Review and process logs for write off and referral to outside collection agencies. Prepare periodic and monthly ad hoc reports… Show more Process aging Reports to maintain focus of problematic and frequently delinquent customers on over 85 business lines currently under NASDAQ subsidiaries. Generate Dunning notices and prepare statement of accounts to provide correct customer contacts. Process refund/rebate logs. Respond to customer inquiries via online access, e-mail, phone, fax, written correspondence. Review and process logs for write off and referral to outside collection agencies. Prepare periodic and monthly ad hoc reports for senior management. Comparing invoices to properly credit customers when needed. Adding sales tax to certain product lines by state. Show less

Responsibilities include but are not limited to collections on past due revolving credit, Installment loans, overdrawn shares accounts, Business/Personal property Taxes, Utilities, medical accounts, and student loans. Implementation of current policies and procedures. Extensive skip tracing for asset information including but not limited to, bank information, property. Filing proof of claims for bankruptcies. Preparing accounts for legal action. Filing claims against estates.

Responsibilities include but are not limited to collections on past due revolving credit, Installment loans, Home equity loans, and overdrawn accounts which ranged from 7 to 180 days past due. Extensive skip tracing and collection activity. Reviewing accounts to prepare for recovery of the members vehicle.

Responsibilities include but are not limited to establishing and implementing Collection and Training procedures and policies on short term loans. Collect on delinquent accounts with a range of 2 days past due thru over 1 year old. Audit collection files to be sent to outside collection agencies for accounts deemed uncollectable. Supervise a staff of no less than 8 employees. Responsible for transitioning company collections to overseas market, maintaining three separate collection units for… Show more Responsibilities include but are not limited to establishing and implementing Collection and Training procedures and policies on short term loans. Collect on delinquent accounts with a range of 2 days past due thru over 1 year old. Audit collection files to be sent to outside collection agencies for accounts deemed uncollectable. Supervise a staff of no less than 8 employees. Responsible for transitioning company collections to overseas market, maintaining three separate collection units for in-house collections, settlement collections, and overseas transition accounts. Review and analyze what types of recently opened loans are within the parameter of company guidelines, responsible for opening the office, improving upon total office collections from 35k to over 180k with in house collections. Show less

Responsibilities included but were not limited to maintaining ensuring collections on accounts up to four years past due. Extensive skip tracing and collection activity. Cold calling of various types of businesses with the purpose of collecting their delinquent accounts including but not limited to, newspaper advertisement accounts (journal newspapers), home owners associations, and medical groups (Ashburn Medical Center).

Responsibilities included but were not limited to maintaining payment arrangements on past due accounts involving corporate accounts, medical accounts, and news advertising accounts. Communications (Cingular Wireless). Ranked top collector for six out of eight years.

Responsibilities included but were not limited to overseeing all collection activities for national accounts (Nextel Communications and PSI Net). Earned and maintained status as top collector throughout my tenure.

Responsibilities included but were not limited to collection activities for rental companies and gym memberships

Responsibilities included but were not limited to collection activities for Bell Atlantic telephone.

Responsibilities included but were not limited to contacting consumer to probe for information to transfer to collections representative. Received a promotion to collector and collected on accounts such as Exxon, Discover, and MBNA.