Robert Vick Email & Phone Number

Mayfield Village, Oh, Us

Bangalore, Karnataka, In

• Architecture oversight for automation, new technology deployments and infrastructure migrations to public Cloud.• Expert in VOIP technologies and the PureConnect software.• Maintain standard deployment designs for legacy Cloud infrastructure.• Participate in compliance audits with auditors including PCI and SOC 2 Type II.• Provide Executive support to address issues with high priority, escalated customers.• Create and maintain standards for Cloud Contact Center designs.• Approve Solution Consultant designs for customer deployments to Cloud.• Drive the optimization monitoring analytics with relevant business KPI for Executive consumption using various tools including ServiceNow, Salesforce, and Splunk. • Collaborate closely with cross-functional teams in operating and innovating the Cloud platform architecture and applications. • Design new internal solutions based on technical requirements of the business.

Bangalore, Karnataka, In

Interface with key stakeholders and applying technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design.Performing the role of the On-Shore Team Lead for Client Cloud Infrastructure site leading a team of 14 engineers around the globe. Ensuring Project Deliverables are completed on time while maintaining day to day operations of the organization.

Menlo Park, Ca, Us

Effective and comprehensive design, implementation, and documentation of data center infrastructure hosting CaaS in cloud environment (9000 virtual machines | 1000+ hosts)Successful design and configuration of Active Directory, Group Policies, and Windows Failover ClusteringExcellent management of Windows 2016, 2012, 2008, 2003, and Hyper V cluster environmentsProvided technical leadership as dynamic team leader in very technologically demanding environmentPerformed OS patching, firmware upgrades, inventory management, antivirus system updatesDesigned and installed of Intel based HP Synergy, ProLiant, and Blade Systems to specification Developed and introduced Cisco based UCS Rackmount and Blade SystemsLead to Level 3 Support of data center infrastructureCollaborated with Engineering team to analyze and design overall CaaS offering to achieve 99.999%architecture with server virtualization, clustering, database, disaster recovery, and geographic redundancyConducted performance related investigations of VoIP Software incidents, troubleshooting issues andimplementing successful resolutionsContributed to team environment with positivity, integrity, and accountability

Menlo Park, Ca, Us

Successfully promoted the value of higher education to high school students, highlighting college as the greatest, post-graduation option with the greatest impact on long-term career success. Built and maintained trusted relationships with student contacts through and beyond the school year, leading to consistently meeting quarterly enrollment quotas. During my tenure, I increased new student enrollees by 22% annually, the equivalent of 50 or more students each month. My greatest sense of personal achievement, however, was helping intercity, high school youth connect with their dream of attending college and building a respectable career.Directed and trained a team of skilled Support Engineers in technical best practices and processesServed as a technical adviser for area, solving difficult incidents with timely and successful resolutionAchieves desired outcomes via personal interaction, conference calls, effective training, customer/partner meetings, engaging presentations, and other forms of mentorship and coachingProvided technical leadership as part of a dynamic team in a very technologically demanding environmentLed team of 11 individuals responsible for a virtual environment, consisting of 14 hosts and over 1100VMs to ensure optimal up time and usability throughout the organizationEnsured delivery of Global FTP solution in use by customers/partners and internal teams, working with aglobal team to ensure the deliverable met expectations and driving solutions to problems encountered

Houston, Texas, Us

Served as project lead for the IMClone project for newly acquired company located in NJ and as subject matter expert in support of migration into existing company environment, ensuring critical security measures were maintainedDrove technology support excellence to medium to high-level users and ensure all premium user areas are maintained from existing desktop systems, confirming setup deliveryAcknowledged as “the problem solver” and called upon to resolve technical issues not easily solved;known for extraneous knowledge utilization, successfully separating each issue from the “big picture” and tracking down the smallest detail to accurately resolve every problem, driving business continuityCreated script (IMClone project), successfully converting employee base from original system to Lilly systems in only 2 weeksOversaw ghost casting to broad cast instillation files across all machines, reducing time and increasing efficiency through project completion

* Executed all facets of phone, Ethernet and television cable installation focused on healthcare industry environments for this high volume telecommunications company. Installed over 10 miles of Fiber Optic cabling. * Served as project foreman for a $10MM server-cabling project for Parkview Regional Medical Facility utilizing 48 direct reports and successfully finished within the 18-month timeframe—on time and budget. * Directed all project details including 5MM feet of CAT 6 data terminated line, installation and testing of all equipment (3K+ project time); utilized effective troubleshooting techniques that ensured minimal project disruption. * Utilized persuasive and effective communications to complete this project within a union job site and balanced the project and agreements as a non-union contractor ensuring project completion without incident. * Drove a cohesive union/non-union workforce and coached each individual on project scheduling, production, and materials distribution for all projects for “site 2”. * Kept all project stakeholders informed of project status, milestones, and facilitated continuous communications with senior project engineers, FH&S management, consultants, team leaders, labor representatives and other client-side representatives.

Grapevine, Texas, Us

* Utilized technical expertise and solid leadership in coaching of 6 sales personnel in providing successful customer service and satisfaction tactics that continued to produce positive customer satisfaction reviews. * Assisted customers in technical/non-technical questions and inquiries regarding gaming systems and connection to various technologies. * Continued to drive sound pre/post sales support excellence and served as liaison between sales team, division management and customers in successful delivery of sales goals.

Master Of Business Administration - Mba, Information Technology

Bachelor Of Science (Bs), Network Security

Education record

Bachelor Of Science (B.S.)