Robert Vigorito Email & Phone Number

East Hanover, New Jersey, Us

Direct daily business operations as well as field activities, including dispatching plumbers and liaising with water municipalities. Spearhead onboarding training of new personnel by developing and implementing coaching policies and procedures. Steer parts inventory management by conducting regular stocktaking and replenishing supplies accordingly. Manage customer service by answering client calls and expeditiously resolving complaints and concerns while processing and analyzing daily reports. • Restored fleet operational efficiencies from previous dysfunction by arranging maintenance for 30 vehicles to update records and ensure employee safety. • Championed business development by collaborating with senior management to identify opportunities for growth and schedule new projects for open leads. • Augmented customer satisfaction by administering surveys to uncover client needs and areas for enhancement while designing improvement strategies.

Supervised and trained associate personnel while overseeing payroll and conducting performance evaluations. Coordinated operations and project management, including organizing inspections, expediting permits, and drafting new contracts. Liaised with multiple agencies and engineers to file for approvals and review required blueprints. Developed and established cross connection division inclusive of design, approval, procurement, and installation of diverse backflow prevention devices during initial and annual certification testing. Administrated certificates of insurance, lien waivers, and change orders while managing AP and AR. Created documentation processes to facilitate acquisition and distribution of material safety data sheets. Partnered with CPA to oversee financial management and draft reports for federal and insurance auditors. • Expedited onboarding of new hires by leading and facilitating induction and safety training. • Streamlined and updated document management processes by leading digitization of permit applications through leading integration into NYC online permit and notification systems. • Boosted brand awareness and digital presence by partnering with external service provider to design and publish company website. • Enhanced filing systems by evaluating and improving existing procedures to ensure accurate recordkeeping of project data.

Liberal Arts And Sciences/Liberal Studies

Aviation/Airway Management And Operations

Aviation/Airway Management And Operations