Ownership over the end to end Partner experience of a Microsoft Incentives Program. Subject matter expert in the areas of onboarding, calculation, payment, and support. Manage a virtual team across Business, Operations, and Engineering to define and implement program requirements as well as work to refine current processes and systems.

Launched a new incentive program for Microsoft’s Top 15 Partners in under six months which helped grow Microsoft’s core business product’s market share and is responsible for over $200 million in incentive payments. Direct impact/influence on the program through:• Process documentation and requirements gathering• Direct partner contact for onboarding and payment support• Creation of weekly status e-mails to drive deadlines and keep key stakeholders informed on progress•… Show more Launched a new incentive program for Microsoft’s Top 15 Partners in under six months which helped grow Microsoft’s core business product’s market share and is responsible for over $200 million in incentive payments. Direct impact/influence on the program through:• Process documentation and requirements gathering• Direct partner contact for onboarding and payment support• Creation of weekly status e-mails to drive deadlines and keep key stakeholders informed on progress• Cross team collaboration with engineering, operations, reporting, enrollment, and support to align priorities in order to deliver the best partner experience possible• Managed escalations (both internal and from Partners) around program onboarding and payment - Drove process improvement from lessons learned to reduce future escalations• Created the FY20 Business Requirements Document -This document lead to the creation of all engineering related tasks necessary to move from a manual payment and reporting process to fully automated within Microsoft’s incentive platform Show less

Ensured attainment of revenue targets while maintaining emphatic customer satisfaction with Affirma’s clients• Achieved 160% of quota in year one (635k quota, 1.01 million in revenue)• Developed relationships with key decision makers to help grow our value as a strategic consultant within thirty assigned accounts• Created both written and oral presentations to educate and promote Affirma’s services catalog• Leveraged quality engagements into referrals for both other internal… Show more Ensured attainment of revenue targets while maintaining emphatic customer satisfaction with Affirma’s clients• Achieved 160% of quota in year one (635k quota, 1.01 million in revenue)• Developed relationships with key decision makers to help grow our value as a strategic consultant within thirty assigned accounts• Created both written and oral presentations to educate and promote Affirma’s services catalog• Leveraged quality engagements into referrals for both other internal lines of business and outside companies• Collaborated across marketing, technical services, and the PMO to ensure projects are completed on time and within budget• Appropriately escalated client issues to drive change management and ensure prompt resolution• Maintained thorough sales pipeline information in CRM (Dynamics 365) to help forecast accuracy Show less

Business Analyst/PM• Created e-mail notifications for Partners regarding account activity, used ExactTarget (HTML) - ExactTarget Power User - Gathered requirements from each BU for e-mail notifications they needed implemented - Drafted the copy used for the internal and external e-mails - Ensured the e-mails adhered to project and Microsoft artistic guidelines• Drafted business primers used to on-board new hires• Created business flow diagrams using… Show more Business Analyst/PM• Created e-mail notifications for Partners regarding account activity, used ExactTarget (HTML) - ExactTarget Power User - Gathered requirements from each BU for e-mail notifications they needed implemented - Drafted the copy used for the internal and external e-mails - Ensured the e-mails adhered to project and Microsoft artistic guidelines• Drafted business primers used to on-board new hires• Created business flow diagrams using Visio• Created Change Impact Assessments to help guide partners through changes in their interactions with Microsoft• Created Service Adoption Guides to help guide new partners through enrollment Show less

• Planning and execution of numerous marketing efforts, analyzing site promotions performance and making recommendations on marketing plans• Tracking of content availability in collaboration with Operations and Marketing teams• Creation of website placement for promotions using Content Symphony (XML)• Direct management of Warner Bros. digital video account • Management of Warner Bros. social campaigns to drive traffic to sales and promotions through Facebook… Show more • Planning and execution of numerous marketing efforts, analyzing site promotions performance and making recommendations on marketing plans• Tracking of content availability in collaboration with Operations and Marketing teams• Creation of website placement for promotions using Content Symphony (XML)• Direct management of Warner Bros. digital video account • Management of Warner Bros. social campaigns to drive traffic to sales and promotions through Facebook and Twitter• Monitoring competitive pricing activity, executing pricing changes, and streamlining monitoring process• Pricing execution for promotions and library changes while additionally managing vendor royalty payments• Conduct pricing analysis and making recommendations for initiatives that optimize profit margin• Creation of costing S.O.P. used to document process of truing up vendor accounts at the end of each financial period• Driving continuous improvement in operational aspects of the above Show less

• Reinvented our recruiting philosophy and process including creating an Excel database to streamline our efforts• Developed the toolset and mentality for 17 individuals to be successful at this level of tennis• Helped organize the team schedule, order supplies, manage transportation, hotel accommodations, and meals on a very limited budget• Helped plan day to day operations of practice• Created and ran the University of Redlands Tennis Facebook Fan Page keeping fans and alumni… Show more • Reinvented our recruiting philosophy and process including creating an Excel database to streamline our efforts• Developed the toolset and mentality for 17 individuals to be successful at this level of tennis• Helped organize the team schedule, order supplies, manage transportation, hotel accommodations, and meals on a very limited budget• Helped plan day to day operations of practice• Created and ran the University of Redlands Tennis Facebook Fan Page keeping fans and alumni up to date through interviews and match recaps• 2011 nominee for Assistant Coach of the Year in Division III Men's Tennis Show less

• Promoted summer tennis camps resulting in enrollment of 100 kids• Created an elite clinic by bringing in top tier players from all over the Seattle to benefit our junior members by providing them with the best competition• Taught individual lessons and group clinics for up to 12 people with clients ranging in age from 4 to 80• Worked alongside Tennis Director Doug Verdieck to help organize, schedule, and run the Washington State Open

• Provided administrative support and order processing for various clients in the aerospace industry• Comprehensively tracked all materials and orders through Excel• Thorough understanding of how to use and create VLOOKUPs and Pivot Tables to better track order and material information• Handled orders ranging from $1,000 to $300,000• Managed JIT supply chains for our clients