Robert Vite Email & Phone Number

Manages day-to-day technical customer support issues by engaging with relevant departments and personnel to promptly resolve customer issues. Directs creation and content management for the company's interactive Learning Management System called Litmos. Resolves customer issues regarding Abaqis software (software that supports Nursing Home compliance with government regulations) through calls, emails, and other virtual means. Created and integrated more than 80 webinars that effectively demonstrate the use of Abaqis software to both current and prospective clients.Designs and develops engaging e-learning experiences including interactive videos, animated educational video webinars, testing mockups, animations, software simulations, and other creative content.Maintains a high de-escalation rate by promptly resolving customer queries and problems through the organization’s CRM software, including Salesforce and OneNote documentation.Demonstrates expertise in the use of Adobe Photoshop, Camtasia, and other software to refine the customer experience. Contributes significantly to ensuring continued operation and growth of the organization through consistent efforts.

Denver Metropolitan Area

Conducted thorough analysis of 3D and 2D seismic data with consistent accuracy. Leveraged extensive experience in refraction statics, tomography, 5D Interpolation, AVO, and high-frequency datasets; consistently exceeded performance expectations. Processed, reviewed, and analyzed SEIMax and Summit's seismic data sets for clients. Collaborated with management, technology, and marketing departments in new applications development.Secured over $500K in revenue by providing actionable solutions to clients, investors, and industry-leading organizations.Developed long-term relationships with all stakeholders at both Exho and Summit Geophysical by developing technically sound analysis of seismic data used in oil exploration; this resulted in repeat clients and additional revenue generation. Acquired new customers through online presentations and provided precise developmental plans and seismic data to secure potential investors. Established an effective collaboration with the marketing team, encompassing precise explanation of processes and data variables to the marketer to support a data-driven and informed marketing campaign. Served as a Quality Control Analyst for all seismic data involving cross-examination of data processing and delivery of precise data sets to all clients.

Denver Metropolitan Area

Gathered, analyzed, and processed 3D and 2D seismic data using ProMAX software with consistent precision. Performed rigorous testing and cross-examination for all data sets along with troubleshooting software in Unix and Linux O/S systems. Established excellent rapport and working relationships with all clients. Adhered to all relevant organization’s policies, standards, and procedures.Secured prospective clients by delivering data-driven online Quality Control presentations on Echo’s data pool surveys using Thin-Anywhere software.Delivered quality analysis and interpretation of renegade refraction statics by focusing on noise reduction predominantly in the Delaware and Permian Basins.Controlled and maintained the quality of the most crucial of all the variables contributing to the realization of departmental goals and objectives.

Denver Metropolitan Area