Robert W. Email & Phone Number

Brisbane City, Qld, Au

480 Queen Street, Brisbane

Design, develop and implement Power BI organisational competency. Develop training capability resources to support the organisation take up Microsoft Teams and a number of associated key apps. Develop and maintain a suite of Office 365 organisational specific resources as the organisation continually upgrades their Microsoft product. Enable practice groups to utilise and increase productivity when implementing upgraded or innovative organisational specific applications.

313 Adelaide Street, Brisbane Qld

Deconstruct and reconstruct a new and innovative Workshop, the ultimate outcome being the creation of e-learning content and programs using Articulate 360 - Storyline, Rise in addition to virtual classroom activities. Working collaboratively with the Manager (Technical Training and Development), 20 plus technical Subject Matter Experts to design, develop and implement a high quality blended learning solution for the delivery of this technical training program.

Gold Coast

Designing, developing and facilitating ICT training for an ongoing series of project implementations providing capability for learners post project completion.The City of Gold Coast Council (Water & Waste Directorate) implemented two major IT initiatives with a two month deadline. I was engaged to develop the Learning & Development training resources then implement the classroom based training for 200+ learners:1) Utilising existing analysis and design develop 3 distinct courses for two new IT applications2) Design, develop an implement tools and resources to ensure new system users for the two IT applications had the capability to use the applications3) Create e-Learning resources according to scoped business requirements for each application to support ongoing capability

Brisbane, Australia

Learning and development, change management specialist producing outcomes that exceed organisational expectations.Ashurst implemented a global IT systems change and I was engaged to support the implementation followed by the ongoing development of internal capability to produce high quality learning resources aimed at:1) Improving the outcomes of learners to meet business needs2) Developing a consistent approach to the ongoing development and review of training resources

Brisbane

Industry: Mining engineering (parts, service)Size: 2,000 employees in APAC and 30,000 globally Reporting to: APAC Process Implementation ManagerIn this role, I managed large scale Global & APAC based strategic IT Training and Change Management projects globally; ensuring organisational capability for Enterprise Resource Planning systems (ERP) were continuously maintained or met changed requirements. Key highlights in this role are my capabilities to:Manage and implement Change Management processes and strategies for IT implementations in the region resulting in a more informed, motivated and capable group of users and managers in each business area;Provide the sponsor with confidence that (L&D) initiatives met agreed KPI’s using Return on Investment (RoI) by incorporating stakeholder feedback tools, a formal Instructional Design methodology (using ADDIE) change and project management methodologies;Consult and develop strategies to support organisational strategic objectives through communicating, managing and engaging with: o Sponsor o Subject Matter Experts (SME) o Change leaders o Affected StakeholdersCreate and maintain comprehensive high quality “Learning & Development” resources;Analyse, Design, Develop, Implement, and Evaluate a suite of ERP training solutions for the APAC user base to deliver increased efficiency and error reduction;Developed, Designed, Facilitated and managed a leadership based suite of resources for over 300 “Key Users” globally tasked with maintaining the capability of Global ERP users and support practices leading to reduced IT support costs, reduced errors and creating a more positive Net Working Capital result;Identify and implement innovative methods to deliver training solutions to the organisation which resulted in substantial reduction in training costs whilst maintaining positive learner organisational outcomes.

Brisbane Area, Australia

Industry: Not for Profit Aged Care providerSize: 2,500 employees in Queensland & NSWReporting to: Training ManagerMy role was to project manage, design and facilitate range of training courses. Additionally, I: Analysed, Designed, Developed, facilitated, and Continuously Improved a suite of resources which were designed to increase efficiency, reduce errors, and maintain a common way of working throughout the organisation. The curriculum included: o Conflict Resolution and Mediation course facilitated and maintained currency o Leadership 1 and Leadership 2 (advanced) courses facilitated and maintained currency o Performance Evaluation course facilitated and maintained currency o Behavioural Safety course facilitated and maintained currency o 3 ERP/ Systems based courses for – Human Resource Management, Financial Management, and Timesheet management (fully designed, implemented, and facilitated) Introduced ADDIE instructional design principles to ensure replication, sustainability high quality of training resource outcomes Co project managed and introduced an EHS blended learning course tasked with recording and providing more immediate (lagging indicators) to address Lost Time Injury Frequency Rations (LTIFR) which contributed to a reduction of LTIFR from an unacceptable level to Industry standards in 12 months

Brisbane Area, Australia

Industry: Manufacturer & Retailer of Natural and Aromatherapy productsSize: 350 employees in Queensland & NSW over 8 locationsReporting to: Business OwnerPrimary responsibilities in this role focussed on: Facilitating initial and on-going training of ERP systems to ensure both legislative compliance (Therapeutic Goods Administration – TGA) and reduction of errors Successfully selecting and negotiating contracts and project managing the rollout of a new ERP system capable of supporting a vertically integrated organisation with retail outlets. Managing ongoing Service Level Agreements (SLA’s) with ERP suppliers ensuring cost for ERP support were maintained at annually budgeted levels  Managing EHS compliance to ensure organisational LTIFR maintained below industry standards for manufacturing and Retail environments Managing organisation Human Resources and Industrial Relations activities with the goal of ensuring the Annual Staff Turnover Ratio remained consistently below 10%