Robert W. Email & Phone Number

Robert W. is a Information Technology Support Specialist at NHS Tayside.

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  Information Technology Support Specialist

  Nhs Tayside

  Oct 2006 - Present - Dundee, United Kingdom

  APPLICATION SUPPORT • Incident Management – triage of calls for the defined applications, full definition of incidents, primary investigation where possible, assessing priority and onward assignment of calls, focussed on restoring normal service operation• Problem Management – the identification of related Incidents, recommendation of resolution of underlying problems for recurring issues/incidents. Liaising with clinical services/groups to determine priority for resolution• Change Management – making recommendation for changes aimed at the permanent resolution of Known Errors• Maintenance Release Management – Prioritising, planning and definition of maintenance packages (in conjunction with Development Services) • Knowledge Management – create/build application knowledge that will contribute to a knowledge database, create operational procedures that the team, will use to collect and analyze incidents, problems and changes• Communications – communications with the business/end users, Customer Services and other service delivery teams • User Acceptance Testing – support for planning and management of UAT

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  Abertay University

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