AeroLeads people directory · profile
Robert Atkinson Email & Phone Number
Manager, IT Infrastructure and Help Desk
at
Marmon Holdings, Inc.
1 work email found
@flexco.com
1 phone found area 319
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager, IT Infrastructure and Help Desk
Location
Wheaton, Illinois, United States
Who is Robert Atkinson? Overview
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Quick answer
Robert Atkinson is listed as Manager, IT Infrastructure and Help Desk at Marmon Holdings, Inc., based in Wheaton, Illinois, United States. AeroLeads shows a work email signal at flexco.com, phone signal with area code 319, and a matched LinkedIn profile for Robert Atkinson.
Robert Atkinson previously worked as Manager, IT Infrastructure & Help Desk at Marmon Holdings, Inc. and IT Team Lead - Employee Experience & Support at Flexco. Robert Atkinson holds Associate Of Applied Science In Electronics And Computer Technology from Devry University.
Company email context
Email format at Marmon Holdings, Inc.
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{first_initial}{last}@flexco.com
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AeroLeads found 1 current-domain work email signal for Robert Atkinson. Compare company email patterns before reaching out.
Profile bio
About Robert Atkinson
I am a passionate technology leader with 15+ years of experience in managing IT infrastructure and operations, leading highly effective and cross-functional teams, and introducing innovative technology solutions for global organizations. I have a proven track record of coaching and developing my teams, while also streamlining IT processes and operations to ensure optimal efficiency and improve the overall user experience.My leadership encompasses the management of IT operations, personnel, and budgets supporting large scale global organizations, with a relentless focus on elevating the user experience. As a servant leader, I empower my teams by instilling a culture of autonomy in decision-making, fostering an environment where ownership of work is not just encouraged, but celebrated.Throughout my career, I've successfully managed a variety of large-scale and complex projects, including; facilitating transitions to outsourced 24/7 Help Desk support partners, managing IT activities related to business closures, divestitures, mergers and acquisitions, navigating complex cloud migration initiatives, and implementing various cybersecurity measures.My commitment to excellence, strategic vision, and hands-on experience make me a valuable asset in driving successful outcomes in diverse IT environments.
Listed skills include Network Administration, Technical Support, Windows Server, Troubleshooting, and 32 others.
Current workplace
Robert Atkinson's current company
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11 roles
Robert Atkinson work experience
A career timeline built from the work history available for this profile.
Manager, It Infrastructure & Help Desk
Current
Aug 2024 - Present
It Team Lead - Employee Experience & Support
- Led the Help Desk partner and a globally dispersed team of 8 internal support specialists who provided technical support for 900+ users across 12+ countries. - Created and managed towards average resolution time.
- Conducted a Lean Six Sigma DMAIC review of the manufacturing employee digital experience to identify improvement opportunities, leading to reduced frustration with digital tools- Coordinated and monitored resources and.
Sep 2023 - Aug 2024
Senior Systems Administrator
- Managed the end-to-end establishment of a 24/7 Help Desk with a third-party provider, achieving an initial first contact resolution rate of over 50% in the first month, significantly improving customer satisfaction scores.- Orchestrated the migration to Microsoft 365 services, migrating data from on-prem servers across 10 remote sites to SharePoint.
Nov 2020 - Sep 2023
Head It Operations & Facility, U.S.
- Led IT operations for the entire US market, including; recruitment, training, and leadership of the IT team. Managed all facets of IT infrastructure and services, ensuring alignment with strategic directives from US Executive Leadership and Senior IT Management. Drove operational excellence, optimized team performance, and fostered cross-functional.
Mar 2020 - Nov 2020
Avp, Senior Systems Engineer, U.S.
- Pioneered elipsLife's US market entry as the first IT hire, managing all technical and operational aspects critical to establishing a presence, including; vendor management, business partner integration, infrastructure management, end-user support, and Jira/ServiceNow adoption. - Sole administrator for global IT infrastructure and operations during US.
Dec 2017 - Mar 2020
It Support Supervisor
- Led a team consisting of 35 technicians to deliver support for 1000+ users globally across four business units.- Introduced time to respond and time to resolve SLA's for both the Help Desk partner and internal teams. - Created and managed towards first call resolution rate, average resolution time, and ticket backlog KPI's.- Tracked technician.
Jan 2014 - Dec 2017
It Project Manager
- Orchestrated the transition to an outsourced 24/7 Help Desk partner, managing a team of 30 remote agents.- Led integration efforts of a new corporate acquisition, including; account access, network rebuild, and workstation upgrades.- Oversaw the divestiture of a struggling business unit, handing off all IT functions to the new buyer.
Jan 2013 - Dec 2013
Technical Support Analyst
- Managed network access and security through oversight of Cisco ASA firewalls and IDS modules.- Architected and supervised the installation of a comprehensive network solution consisting of satellite communications, VPN connectivity, physical and virtual servers, WAN optimizers, and thin clients for the entire fleet of 20+ vessels.- Led the design.
Jan 2010 - Dec 2012
Network Support Technician
- Managed the entire network infrastructure of Cisco devices for the corporate office and remote sites.- Developed and configured Remote Office Connection Kits (ROCKs) that consisted of a portable ruggedized server rack with Cisco devices pre-configured for fast, plug'n'play VPN connectivity at remote office locations.- Oversaw the onsite Help Desk team.
Mar 2008 - Dec 2009
Pc/Lan Support Analyst - Hyatt Hotels
- Responded to incoming phone, email, and fax requests for support on workstations, servers, databases, and various other PC/LAN related issues while logging the issues into the BMC Remedy Service Desk system.- Frequently maintained a First Call Resolution rate above the department average.- Assisted local hotel IT Managers in OS deployments and the.
Jul 2006 - Mar 2008
1 education record
Robert Atkinson education
-
Devry University
FAQ
Frequently asked questions about Robert Atkinson
Quick answers generated from the profile data available on this page.
What company does Robert Atkinson work for?
Robert Atkinson works for Marmon Holdings, Inc..
What is Robert Atkinson's role at Marmon Holdings, Inc.?
Robert Atkinson is listed as Manager, IT Infrastructure and Help Desk at Marmon Holdings, Inc..
What is Robert Atkinson's email address?
AeroLeads has found 1 work email signal at @flexco.com for Robert Atkinson at Marmon Holdings, Inc..
What is Robert Atkinson's phone number?
AeroLeads has found 1 phone signal(s) with area code 319 for Robert Atkinson at Marmon Holdings, Inc..
Where is Robert Atkinson based?
Robert Atkinson is based in Wheaton, Illinois, United States while working with Marmon Holdings, Inc..
What companies has Robert Atkinson worked for?
Robert Atkinson has worked for Marmon Holdings, Inc., Flexco, Elipslife, Great Lakes Dredge & Dock Corporation, and Computer Sciences Corporation (Csc).
How can I contact Robert Atkinson?
You can use AeroLeads to view verified contact signals for Robert Atkinson at Marmon Holdings, Inc., including work email, phone, and LinkedIn data when available.
What schools did Robert Atkinson attend?
Robert Atkinson holds Associate Of Applied Science In Electronics And Computer Technology from Devry University.
What skills is Robert Atkinson known for?
Robert Atkinson is listed with skills including Network Administration, Technical Support, Windows Server, Troubleshooting, Active Directory, Project Management, System Administration, and Microsoft Exchange.
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