As a goal-oriented professional, I take pride in going the extra mile to exceed company expectations. With 18 years of customer service experience and 17 years of managing performance-driven teams, I have developed a precise approach to project and risk management strategies while understanding core operational functions. I am recognized as a subject matter expert on the processes I support and am known for solving complex business process problems. By doing this, I can expand revenues, decrease expenses, and assemble cross-functional teams that align with the company's vision. I have developed a philosophy throughout my career that one must do what they love if they wish to succeed. In my current role with Apple, I support the Apple Card, Apple Cash, and Apple Pay Later products partnering with executive leaders and business partners. I take pride in ushering improvements that benefit the company and the customers it serves as well. In my free time, I enjoy spending time outdoors skiing, camping, fishing, and kayaking. I'm also an amateur foodie that loves to cook. PROFESSIONAL CAREER HIGHLIGHTS • Launch of Apple Pay Later product's servicing strategy. • Simplified complex operational processes that slashed annual expenses by $500K by consolidating procedures for the Annual Consumer Privacy Statement deliveries while removing regulatory control gaps. • Produced an automated outbound dialing strategy designed to improve the loan application process that decreased organizational expenditures by $700K and increased acceptance rates by 5%. • Reduced annual postage costs by $300K by redesigning the end-to-end correspondence processes and adjusting quality control systems. • Managed the strategic efforts for Business Continuity Planning during the transition of core business processes into a remote environment during the 2020 pandemic and a major natural disaster.EXPERTISE: Agile Product Management, Risk Assessment & Management, Continuous Process Improvements, Product Development & Management, Solutions Design & Execution, Consumer Services Management, Project Management, Team Building & Leadership, Cross-Functional Communications, Quality Assurance Methods, Technical Applications & SoftwarePlease feel free to reach out to me with any questions about my background or general networking purposes. I enjoy meeting new people and building long-term professional relationships.