Robert Bowen Email & Phone Number

Chapel Hill, Nc, Us

Cupertino, California, Us

Riverwoods, Il, Us

In my position as a Sr. Manager in Consumer Banking Solutions (CBS) – Infrastructure, I showed my capacity to direct units while forming constructive connections with senior leaders, colleagues, customers, and staff at all levels. Over the years, I built solid business ties with major vendors and business partners outside of the internal associations I have forged. My ability to leverage agile product management principles allowed me to swiftly identify problems to provide steadfast solutions within Consumer Banking services.

Riverwoods, Il, Us

During my time as the Manager of Consumer Banking Shared Systems & Services, I enriched customer experiences, decreased operational expenses by $700K, and increased acceptance rates by 5%. I led the successful initiative for purging identity images following the Economic Growth Act standards. Overall, I would say this time was well spent leveraging solid relationships with vendors and industry partners while guiding the strategic direction for improving the processes for print, digital, and voice communication channels.

Riverwoods, Il, Us

As a Manager of Student Loans Policy & Procedures, I managed a team of 11 direct reports. My work required rebuilding operational procedures for the new banking platform in conjunction with managing current systems in place. I reduced cycle times for intake procedures by making the processes more transparent.

Riverwoods, Il, Us

Going into my third role at Discover, I began to take on different opportunities as an Area Manager in Student Loans. My primary focus was to improve reporting results across the Consumer Banking Organization. To do this, I oversaw four direct reports and 25 indirect reports while innovating workload management tools that expanded operational efficiency by 50%. I was also honored as a two-time recipient of the President's Award for Leadership Excellence in 2013 and 2015.

Riverwoods, Il, Us

In my second role with Discover, I operated as an operations manager in Student Loans. While balancing general management duties, I leveraged engaging team-oriented strategies that consistently increased month-over-month results. My efforts brought me great success as I earned the Lone Peak Award for leadership excellence and received the Top Team Leader Award.

New York, Ny, Us

Conducted networking seminars, streamlined cold calling processes, and executed research for new investment opportunities while contributing to the preparation of detailed financial reports.

Riverwoods, Il, Us

I started my career with Discover as an operations manager in the Deposit Products department. My daily duties included overseeing the strategic direction and core management processes for a team of 30. By designing cost-effective procedures to recognize defect trends, I reduced error margins by 25%.

Received the RE/MAX Excel 2008 Rookie of the Year and the Cache-Rich Association of Realtors 2008 Rookie of the Year Runner-Up by effectively providing home buyers with reliable industry information and establishing lucrative relationships with lenders.

Consistently exceeded company goals and expectations by effectively developing and growing internal sales consultant teams.

- Motivated, mentored, and developed Customer Service Agents. Consistently exceeded company goals and expectations.- Assisted Customer Service Agents by answering questions, handling escalated calls and managing call floor to ensure agents were available to answer calls in queue.

Master Of Business Administration - Mba, Business

Bachelor Of Business Administration - Bba, Business