Robert Cooper Email & Phone Number

South Dakota, United States

Hurlburt Field, Florida

- Formerly Macaulay-Brown (2018) and Alion Science & Technology (2019-2020).- Researched operational databases essential to mission and organizational success.- Tirelessly supported customer operations—developed labor-intensive technical products understringent timelines.Maintained research databases, materials, references, and other finished product libraries.- Managed project requirements and accomplished objectives by self-monitoring progress andpromptly solving issues.- Actively listened to customers, handled concerns quickly and escalated major issues tosupervisor.- Used critical thinking to break down problems, evaluate solutions and make decisions.- Proficient in use of Microsoft PowerPoint, Word, Excel, Outlook, GoogleEarth, and video editingsoftware.

Greater Denver Area

- Operated systems requiring technical knowledge of software applications and data sourceprocessing aspects of system.- Monitored Near Real-Time (NRT) status of system.- Provides operational response to system alerts and changes in system environment includingsystem reconfiguration, data analysis, and data reporting.- Performed and documented preliminary evaluation of system problems.- Applied technical problem-solving skills.- Advised and assisted in effecting design changes to improve operational efficiency and /orreduce cost of operations.- Documented and maintained operational event logs and records.- Utilized technical training and/or equivalent technical experience to evaluate systemperformance and enhance system operation and data processing capabilities.- Collected, arranged and input information into database system.- Investigated and resolved alerts, conducted queries and culled records to assist withmaintenance and problem resolution.- Worked with engineers and technical staff to recommend hardware and software adjustmentsand resolve design flaws.

Greater St. Louis Area

- Assisted NGA TDOC Director with quality assurance, production, and systems tracking.- Served as "eyes and ears" of Director regarding time-critical events, issues, and topics.- Managed research databases and wikipages essential to operational success.- Provided networking solutions to customers throughout Intelligence Community, connectingpeople and ideas.- Team lead: advised team on aligning intelligence and topical issues to identify gaps andchallenges and maximize mission, capabilities, and resources.- Demonstrated expert-level knowledge of imagery intelligence & GEOINT analysis, nationalsensors, analysis tools, tasking processes and NGA products.- Led efforts in ensuring good business practices through introduction of new technologies andcapabilities that solve hard intelligence problems and add value to NGA/TDOC.- Responded to support requests from end users and patiently walked individuals through basictroubleshooting tasks.- Collaborated with supervisors to escalate and address customer inquiries or technical issues.Submitted service tickets for equipment maintenance requests.- Created support documentation that empowered and enabled user community to extendskills, leverage system features and find resolutions to questions without intervention fromsupport team.- Assisted customers with product selection based on stated needs, proposed use and budget.

Ft. Bragg, Nc

- Delivered world-class, actionable data that saved U.S. and coalition partner assets andenabled operational planning, coordination, and force protection.- Shepherded home office's product analysis & production activities to deliver real-time supportto field and forensic analysis, and 24-hour operations.- Tirelessly supported operations —developed labor-intensive products under stringent timelines.- Leveraged variety of assets to their maximum effect to collect, produce, and edit detailedwrite-ups to assist end user.- Conducted outreach between globally dispersed civilian and government partners to buildand strengthen synergy and seek innovative ways to provide actionable products in support ofcustomer needs.- Maintained research databases, materials, reference guides, and other finished productlibraries.- Managed project requirements and accomplished objectives by self-monitoring progress andpromptly solving issues.

Worldwide

- DGS-3, 6th Intelligence Squadron, Osan Airbase, Gyeonggi-do [Kyonggi-do] South Korea.(2014)- PED C2, 27th IS, Langley AFB, VA, US. (2013-2014)- DGS-1, 30th IS, Langley AFB, VA, US. (2011-2013)- JAC Molesworth, RAF Molesworth, United Kingdom. (2007-2010)- DGS-2, 13th IS, Beale AFB, CA, US. (2004-2007)- Imagery Intelligence Training, Goodfellow AFB, TX, US. (2004)- Maintained role as Senior Analyst and provided guidance and leadership to new analysts.- Analyzed still and motion imagery and data to produce geospatial intelligence for militaryoperations.- Identified military installations, facilities, weapon systems, military equipment and defenses.- Developed material fielding plans and integrated logistics support plans for Intelligence andISR systems.- Supervised intelligence activities and provided technical, operational and administrativeguidance and direction to five enlisted soldiers.- Combined remotely-collected and on-site data acquisition to generate unified geographicmapping information.- Determined location and dimensions of objects.- Provided technical recommendations and support documentation to aid in GIS processimprovement.- Provided analysis to support mission planning, target development, insurgent threats andcounter-terrorism operations.- Scheduled and synchronized ISR asset flight operations, product exploitation anddissemination for dozens of globally dispersed sites.

Bachelor Of Arts (B.A.), Military Intelligence, Command Control And Information Operations, 3.4

Activities and Societies: The National Society of Collegiate Scholars, Student Veterans of America

Education record

- Air Force DCGS Familiarization Course, Goodfellow AFB, TX (2011) - NGA Combined Geospatial Analysis Course, Ft Belvoir, VA (2010).

Associate'S Degree, Communications Applications Technology

CCAF Degree acquired through Air Force training and higher education courses.

Education record