I.T. Manager
CurrentManage and lead the activity of IT departament,Network surveillance, 2nd level restoration and preventative maintenance,Monitors, performs troubleshooting, fault acknowledgement and fault analysis,Work with the application for trouble ticket management,Maintains the service delivery level within the agreed SLAs with customers,Follow-up on incidents, registered but not solved, escalated to next level support.Interprets / understands technical information and prepares technical documentation,Working independently and within team to keep the competence and skills up to date,Solves problems based on the existing procedures,