Yumaro Industries is a community-based organization providing access to a range of services including employment, community access, and advocacy to people with a disability and their families. These services may be provided either directly or through organisations on behalf of the employee.• Managed upgrade of all computers to Microsoft Windows 10. Implemented recovery strategy to ensure no loss of corporate data or user personal settings occurred during upgrade.• Upgraded embroidery machine operating system and software. Wrote operating how-to guide and provided operating instructions to staff.• Developed and implemented backup protocols ensuring minimal loss of corporate data in the event of workstation hardware failure.• Install software and train users for vehicle logistics tracking software.• Investigated and recommended technology solution to support corporate training and conference events.• Other duties as required to support staff and customers.

• Provides on-site and on-demand IT support to regional customers of call centres and MSPs when remote access support isn’t enough• Hardware, software, network and printer configuration, upgrade, repair and troubleshooting.

Design, implement, maintain and support Xenapp, XenDesktop and VDI in a Box environments for small to medium size businesses.

• Provision and support Citrix managed services for 1000+ APAC users.• Package, stream and publish XenApp applications and desktops in XenApp 6.0 and 6.5• Manage and maintain virtual devices in mixed VMWare and XenServer environment.• Train team members in day to day Citrix support and operations.• Support customer requirements using the ITIL framework and Service-Now IT Service Management system.

• Work closely with users, stakeholders and engineers to troubleshoot and resolve issues and provision XenApp published desktops, XenDesktop, VDI and physical workstations.• Routinely work with Active Directories and Group Policy.• Build XenApp 6.0 servers• Perform application discovery for application packaging and automation of the software installation process for XP, Win7, 2008R2 platforms and streaming. Developed process and documentation for delivery of one-off application installations and other software not suitable for the standard application packaging process.• Support large scale XenApp 5.0/6.0 Citrix farm.• BMC Remedy IT Service Management system to support customer requirements and the Agile framework.

• Support and maintain multiple Citrix farms in a multi-domain, mixed O/S environment. Citrix PS/XA 4.5/5.0, XA 6.0 on Windows Server 2003 (x86/x64) and Server 2008 R2. HP physical servers and ESX hosted virtual machines, using VMware V-Sphere.• Extensively liaised with customers, developers, 3rd party vendors and solution providers for published, streamed and hosted application deployment.• Developed scripted Citrix server build procedures. Provided input to and wrote detailed design and as-Is documentation, support procedures and user guides.• Routinely worked in Active Directories, particularly with user profiles, group policies, OUs, DFSs, in support of the Citrix environment.• Used the Marval Service Support system for incident management to meet SLA’s, adhering to ITIL frameworks.• Highly Protected security clearance.

• Citrix Administration – Maintain and administer a 22 server, Citrix 4.5 farm – supporting 300+ users throughout Australia and internationally in NZ, Singapore, HK, London and Ireland.• Database Administration – Administrator of a mixed SQL 2000 and SQL 2005 environment. Performance tuning and analysis. Developed a database to provide near real-time auditing of a Fast Track database to meet compliance and regulatory requirements. Developed and implemented a state by state, staged migration of legacy applications and recruit management tools to the FastTrack Enterprise Recruitment Management System. Legacy Siebel CRM and Sun Financial Systems. Aurion HR and Payroll systems. Microsoft Dynamics Great Plains 9.0. Chris 5 Chris 21.• Documentation – Thoroughly documented IT support department’s role and procedures during systems and hardware upgrades.• Virtualisation – Developed and implemented virtualisation solution to maintain support of several legacy applications during systems upgrade.• First line IT support to CEO, GMs and Regional Managers – 24/7 on three continents.