Robert Wanner Email & Phone Number

Queanbeyan

Moruya, NSW

• Yumaro Industries is a community-based organization providing access to a range of services including employment, community access, and advocacy to people with a disability and their families. These services may be.
• Managed upgrade of all computers to Microsoft Windows 10. Implemented recovery strategy to ensure no loss of corporate data or user personal settings occurred during upgrade.
• Upgraded embroidery machine operating system and software. Wrote operating how-to guide and provided operating instructions to staff.
• Developed and implemented backup protocols ensuring minimal loss of corporate data in the event of workstation hardware failure.
• Install software and train users for vehicle logistics tracking software.
• Investigated and recommended technology solution to support corporate training and conference events.

• Provides on-site and on-demand IT support to regional customers of call centres and MSPs when remote access support isn’t enough
• Hardware, software, network and printer configuration, upgrade, repair and troubleshooting.

Phillip ACT

Bendigo, Victoria

Design, implement, maintain and support Xenapp, XenDesktop and VDI in a Box environments for small to medium size businesses.

Belrose NSW

• Provision and support Citrix managed services for 1000+ APAC users.
• Package, stream and publish XenApp applications and desktops in XenApp 6.0 and 6.5
• Manage and maintain virtual devices in mixed VMWare and XenServer environment.
• Train team members in day to day Citrix support and operations.
• Support customer requirements using the ITIL framework and Service-Now IT Service Management system.

Brisbane, Australia

• Work closely with users, stakeholders and engineers to troubleshoot and resolve issues and provision XenApp published desktops, XenDesktop, VDI and physical workstations.
• Routinely work with Active Directories and Group Policy.
• Build XenApp 6.0 servers
• Perform application discovery for application packaging and automation of the software installation process for XP, Win7, 2008R2 platforms and streaming. Developed process and documentation for delivery of one-off.
• Support large scale XenApp 5.0/6.0 Citrix farm.
• BMC Remedy IT Service Management system to support customer requirements and the Agile framework.

• Support and maintain multiple Citrix farms in a multi-domain, mixed O/S environment. Citrix PS/XA 4.5/5.0, XA 6.0 on Windows Server 2003 (x86/x64) and Server 2008 R2. HP physical servers and ESX hosted virtual.
• Extensively liaised with customers, developers, 3rd party vendors and solution providers for published, streamed and hosted application deployment.
• Developed scripted Citrix server build procedures. Provided input to and wrote detailed design and as-Is documentation, support procedures and user guides.
• Routinely worked in Active Directories, particularly with user profiles, group policies, OUs, DFSs, in support of the Citrix environment.
• Used the Marval Service Support system for incident management to meet SLA’s, adhering to ITIL frameworks.
• Highly Protected security clearance.

Lyneham, ACT

• Citrix Administration – Maintain and administer a 22 server, Citrix 4.5 farm – supporting 300+ users throughout Australia and internationally in NZ, Singapore, HK, London and Ireland.
• Database Administration – Administrator of a mixed SQL 2000 and SQL 2005 environment. Performance tuning and analysis. Developed a database to provide near real-time auditing of a Fast Track database to meet compliance.
• Documentation – Thoroughly documented IT support department’s role and procedures during systems and hardware upgrades.
• Virtualisation – Developed and implemented virtualisation solution to maintain support of several legacy applications during systems upgrade.
• First line IT support to CEO, GMs and Regional Managers – 24/7 on three continents.