PERSONAL SKILLS• Effective written and verbal communication of complex ideas and concepts• Eagerness to learn new skills and knowledge that will further career development• Strong analytical and research abilities identifying key issues for support escalation and process improvement • Exceptional time management and multitasking skills• Detail orientated and proficiency with procedural documentation of IT systems• Leadership and project management competences in a team environmentCOMPUTER SKILLS Hardware• Android and Apple mobile platforms• Apple, Dell, HP, Lenovo desktops and laptops• HP Proliant and Dell PowerEdge rack mounted servers, blades, and chassis enclosures• Barracuda CloudGen, Dell SonicWall, and Cisco ASA 5500 series VPN router firewalls• Cisco Catalyst, Dell PowerConnect, Juniper, and Meraki layer2/layer3 switches• HP Ultrium and Quantum Single/Autoloader LTO backup tape drives• Dell Compellent and HP enterprise SAN storage systems• Ethernet and Fiber Optic cabling of server and network-based equipment• Barracuda Web Security Gateways and Firewalls with multi-layer threat protectionSoftware• Windows and Macintosh OS X workstation operating systems• Windows Server administration and configuration• Windows SCCM configuration, application/patch deployments, and imaging• Cisco IOS management of switches and ASA routers• VMware ESXi/vCenter and Windows Hyper V/SCVMM setup and maintenance • Exchange Server 2019/ Exchange Online mail system configuration and administration• Microsoft Office 365 cloud services suite administration• Microsft Powershell and Power Automate scripting automation• Barracuda and Mimecast email security management tools• Acronis, Barracuda and Symantec backup and imaging software suites